• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs

Not what you are looking for? Ask the experts!

Kudos0

Norton Has Started Blocking legitimate Sites

I use Google Chrome and have had issues of HTTPs sites being blocked by Google, now it seems Norton Security 2012 has caught the bug. What is going on. It's blocked the BBC and the Google search page to name but 2.

Sorry I can't seem to get the paste in to work

Replies

Kudos0

Re: Norton Has Started Blocking legitimate Sites

I use Google Chrome and have had issues of HTTPs sites being blocked by Google, now it seems Norton Security 2012 has caught the bug. What is going on. It's blocked the BBC and the Google search page to name but 2.

Sorry I can't seem to get the paste in to work

Kudos0

Re: Norton Has Started Blocking legitimate Sites


Bobfm wrote:

I use Google Chrome and have had issues of HTTPs sites being blocked by Google, now it seems Norton Security 2012 has caught the bug. What is going on. It's blocked the BBC and the Google search page to name but 2.

Sorry I can't seem to get the paste in to work


Hi Bobfm,

 

To post a screen shot in the forum click HERE 

 

 

 

Ed

Kudos0

Re: Norton Has Started Blocking legitimate Sites

Hi Bobfm,

You haven't provided much to go on but since you mention https sites, I am guessing you might be seeing invalid site certificate warnings.  If your system date is incorrect, it will cause this issue.  So, first thing, check your system time and date for accuracy.

Kudos0

Re: Norton Has Started Blocking legitimate Sites

My system clock is correct that is what was also suggested on Chrome forum, in the end I solved the Chrome issue (Google blocking) by unchecking proxy server setting. This new problem has literally only occurred in the last few days. When I check the site manually with safe web it shows nothing suspect.

It has been on such sites as bbc.co.uk, even my own site carpentersarmsmotel.co.uk . A friend said he has Mcafee and it's doing the same in his case blocking ebay and even paypal.

Is it possible that there is a virus actually attacking security software.

Kudos0

Re: Norton Has Started Blocking legitimate Sites

You still haven't posted a screenshot or provided a description of the page block.  Without knowing what reason is being given for blocking the site, or what program is initiating the block, it is difficult to say what is going on.

Kudos0

Re: Norton Has Started Blocking legitimate Sites

The message, is the standard Suspicious Web Page Blocked in this case www.bbc.co.uk/news . It goesd on about visiting Symantic and reading about phishing etc. It gives the option to visit page anyway.

I have taken the screen shot but can't seem to put in a format this site will accept. I have received a report back from Symantic that says they cannot replicate the fault so can do no more.

Kudos0

Re: Norton Has Started Blocking legitimate Sites

You stated in your opening post that the problem occurred on secure sites.   www.bbc.co.uk/news is not a https site.  I am able to visit it with no issues.  If I use https:// it simply reverts to a non-secure page.

Kudos0

Re: Norton Has Started Blocking legitimate Sites

Yes it was, including my EON account login. but as I said not every time, it is very random. On the lyco.co.uk site. I get to the front page then I can't navigate it takes me to a blank page.

As it's happening it seems on macafee as well there seems something really odd. Is this another flame every one is keeping quiet about. My wife was in the Post Office this morning and they were having problems with customer cards being rejected. A conversation ensued and it seems many in the queue were experiencing computer issues over the last week or so.

It just would be nice if there was an unresolved issue people were honest.

Kudos0

Re: Norton Has Started Blocking legitimate Sites

I am getting this too. Not using HTTPS sites. On my home page WWW.BBC.CO.UK.

Sometimes using Chrome sometimes Firefox. Exit this site and try again, it loads normally.

 

Kudos1

Re: Norton Has Started Blocking legitimate Sites

Thanks for reporting this one to us; our team is researching this detection, and it should be resolved shortly.

We also have a web submission form for sites that have been flagged in error (it would be the "SafeWeb - Phishing URLs, Malicious Web Pages" one):

https://submit.symantec.com/false_positive/

I should have an update shortly. Thanks again for your help.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Norton Has Started Blocking legitimate Sites

 Hi from the numrous sources who have contacted me clearly there is a major issue that is not being admitted.

Kudos0

Re: Norton Has Started Blocking legitimate Sites

Hi Bobfm & MarchHare,

I've sent you private messages (the yellow envelope in the upper right-hand corner of the forums) with instructions on creating logs and sending them to us. If you're able, we'd appreciate the logs from this issue. Thanks for your help.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Norton Has Started Blocking legitimate Sites

Hi Tony

             Followed the instructions and if this problem happens again will send the logs. 

Have PM'd you.

Kudos0

Re: Norton Has Started Blocking legitimate Sites

Oddly enough I haven't had the problem at all today. I had a power failure last night and so had to reboot, I am wondering if that simple action resolved whatever it was. Fingers crossed.

Kudos0

Re: Norton Has Started Blocking legitimate Sites


Bobfm wrote:

Oddly enough I haven't had the problem at all today. I had a power failure last night and so had to reboot, I am wondering if that simple action resolved whatever it was. Fingers crossed.


Rebooting would have flushed the DNS cache, causing your browser to lookup the website again.  So if a problematic IP address had been cached for BBC news or whatever site, rebooting would have cleared that and certainly could have resolved the issue.

Kudos0

Re: Norton Has Started Blocking legitimate Sites

   

Suspicious Web Page Blocked

You attempted to access:

http://www.google.com.au/

For your protection, this web page has been blocked and submitted for review. Visit Symantec to learn more about phishing and internet security. 

It is recommended that you do NOT visit this page, however if you know that this web page is safe, you may choose to visit this web page anyway. 


Exit this site 
 

Dear Norton,

Can you please let me know why I am getting the above message when I visit the Google home page?

mmactcanberra

Kudos0

Re: Norton Has Started Blocking legitimate Sites

Forgot to mention that I am using Google Chrome we browser

Kudos0

Re: Norton Has Started Blocking legitimate Sites


mmactcanberra wrote:
   

Suspicious Web Page Blocked

You attempted to access:

http://www.google.com.au/

For your protection, this web page has been blocked and submitted for review. Visit Symantec to learn more about phishing and internet security. 

It is recommended that you do NOT visit this page, however if you know that this web page is safe, you may choose to visit this web page anyway. 


Exit this site 
 

Dear Norton,

Can you please let me know why I am getting the above message when I visit the Google home page?

mmactcanberra


Hi mmactcanberra,

I'm in Australia too and I am not seeing any problem accessing http://www.google.com.au/ with Chrome or Firefox.  Can you try  again?  It may be a temporary glitch.

Dave

Windows 7 Home Premium x64 SP1 *** Norton 360 v21.6.0.32
Kudos0

Re: Norton Has Started Blocking legitimate Sites

It doesn't happen all the time so it's a bit hard to reproduce. I think it started happening a week or two ago.

Kudos0

Re: Norton Has Started Blocking legitimate Sites

Same thing here. It has started blocking http://www.google.co.uk/ when I go to the Google home page. Exactly the same - happens occasionally and started a week or two ago.
Kudos0

Re: Norton Has Started Blocking legitimate Sites

For those of you receiving the block message for legitimate sites, please follow these directions for Creating and Gathering Logs, then contact me via email (listed on my profile) and I can send you a log upload location. Thanks.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Norton Has Started Blocking legitimate Sites

The URL for XP logs doesn't work, either directly in the browser box, or via search or run.

Kudos4

Re: Norton Has Started Blocking legitimate Sites

Hi thread readers-

We have managed to get a good set of client logs showing repro of this problem on a popular site.  This process took some time since we could not repro this behavior in-house and users have reported it as being very sporadic.

The logs helped us idenitfy a potential source of this problem behavior and we believe we'll have a fix available in the next round of 2012 and 2013 product patches.

Thank you for letting us know about these kinds of problems on the Community forums!

Regards,

Matt Powers

Symantec Corp.

Replies are locked for this thread.