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Kudos0

metropolitan police virus

I was browsing the internet when my computer locked up, and then displayed a warning sign telling me that my computer had been "locked" by the police, and i needed to pay a £100 "fine"

my research (on my phone internet) tells me that this is defineatly a virus. how do i get rid of it? running a full system scan in safe mode (with command prompt) hasn't picked up on anything.

Replies

Kudos0

Re: metropolitan police virus

I was browsing the internet when my computer locked up, and then displayed a warning sign telling me that my computer had been "locked" by the police, and i needed to pay a £100 "fine"

my research (on my phone internet) tells me that this is defineatly a virus. how do i get rid of it? running a full system scan in safe mode (with command prompt) hasn't picked up on anything.
Kudos0

Re: metropolitan police virus

What is your Operating System including if 32 bit or 64 bit??

Quads

Kudos0

Re: metropolitan police virus

windows vista home premium, 32-bit
Kudos0

Re: metropolitan police virus

Do you have a Flash Drive??

Quads

Kudos0

Re: metropolitan police virus

yes
Kudos0

Re: metropolitan police virus

ANY other user other than the thread starter is not to use any instructions, scripts or proceedures,  The work though in cleaning a system is individual and only for that system due to a number of factors.

Unfortunately, with the amount of threads means the waiting time is longer, Norton continually Blocking files won't hurt your system but is is just annoying, Please wait and be patient.   I am  trying to keep up, spending hours here to script and clean machines on a first come/first served basis. If you or someone adds to your thread It will be pushed back in line due to the new update.  I use the boards in reverse to what is seen

Please do not run any tools unless instructed to do so. 

  • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Do as the instructions ask nothing extra or run things twice
  • If I ask a Question just answer it, don't run anything unless it states.
  • Major steps used:

1. Find

2. Break

3. Destroy

4. Cleanup  (including system as a whole)

Please read every post completely before doing anything. 

  • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forum, (sometimes )

  • Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.

Read Slowly and all of it.

Please download http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/  Download the 32 bit version 


Transfer it on to the Flash Drive

Enter System Recovery Options

To enter System Recovery Options from the Advanced Boot Options:

  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Choose your language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.


On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

 

  • Select Command Prompt
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive drive letter and close the notepad.
  • In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
    Note: Replace letter e with the drive letter of your portable hard drive
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive.  restart the system and load Windows Pleaseattach the log in  your reply back..

Quads

Kudos0

Re: metropolitan police virus

OK. Scan done.

How infectious is this likely to be? am I safe to use my flashdrive elsewhere, or should I consider it comprimised?

File Attachment: 
Kudos0

Re: metropolitan police virus

Your Flash Drive should be fine  You do have PUP's on your system though we will deal with that later

Download the script attached, needs to be the same file name as well (fixlist.txt), Copy across to flash drive

NOTE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Now please enter System Recovery Options again. Like previously

  • Select Command Prompt
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst.exe or frst64.exe and press Enter
    Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press the Fix button just once and wait.
  • The tool will make a log on the flashdrive (Fixlog.txt) please post it to your reply (attach).

Quads

File Attachment: 
Kudos0

Re: metropolitan police virus

Done.

Fixlist.txt seems to have deleted itself. not sure if that is important.

File Attachment: 
Kudos0

Re: metropolitan police virus

You should now have Normal Mode without metropolitan police??  So that we can carry on.

Quads

Kudos0

Re: metropolitan police virus

standard start up seemed to work as normal!
Kudos0

Re: metropolitan police virus

In Normal Mode from now on.

Download Adwcleaner http://general-changelog-team.fr/fr/downloads/view.download/2   The Green Arrow and run a scan (Search).  It will create a log after.

Quads

Kudos0

Re: metropolitan police virus

ran the scan, results attached.

File Attachment: 
Kudos0

Re: metropolitan police virus

You can have Adwcleaner delete / repair all of those with the delete function, it will create another log.

Quads

Kudos0

Re: metropolitan police virus

Delete run

computer seems to be running a little faster as well.....

File Attachment: 
Kudos0

Re: metropolitan police virus

The Step 4's now

step 4. (a)

Please read carefully and Slowly

You might have to export the results

 

 Please scan with ESET next 


I'd like us to scan your machine with ESET OnlineScan

  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the  button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on  to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the  icon on your desktop.
  • Check 
  • Click the  button.
  • Accept any security warnings from your browser.
  • Under scan settings, check  and DON'T (NO) check Remove found threats (reason for this is we don't want something deleted and then Windows won't load).
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • Attach the resulting log in your next reply


If you think a log should have been generated then go to C:\Program Files\ESET\ESET Online Scanner\log.txt to find it. 

Quads

Kudos0

Re: metropolitan police virus

Ok. Scan took absolutely ages (12 3/4 hours)

File Attachment: 
Kudos0

Re: metropolitan police virus

Step 4(c)

Disable Norton for say 30 minutes

 Download OTL http://www.bleepingcomputer.com/download/otl/

Start OTL,  

Click the Scan All Users checkbox.

Change file age to 60 days

Press the 

An OTL.txt  and extras.txt will be created.

Quads

Kudos0

Re: metropolitan police virus

File Attachment: 
Kudos0

Re: metropolitan police virus

Uninstall

ESET Online Scanner

"{38E5DF74-C1D8-46E9-A887-9494FA3D67EB}" = YTD Toolbar v6.3

I have to script for the rest

Quads

Kudos0

Re: metropolitan police virus

YTD uninstalled

When I attempted to uninstall ESET It came up with a box saying that the computer couldn't find it, it may have allready  been uninstalled. the icon then dissapeared from the programs list.

Kudos0

Re: metropolitan police virus

Disable Norton for say 30mins

Start OTL,   under   Copy and paste the custom script attached which you open in for instance Notepad,(include the : at the start of :OTL and all the way to the end / bottom)  and run the script. (Red Run Fix Button)

The output log, should be placed in the C:\ _OTL folder after.

Quads

File Attachment: 
Kudos0

Re: metropolitan police virus

Ran the script.

File Attachment: 
Kudos0

Re: metropolitan police virus

This hit me on the 30th of September. After starting in safe mode I disabled all of the startup programs and restarted my PC. It loaded up fine and so I guessed that it was one of these programs. I looked at the list of startup programs and there was one listed as a random set of letters. I re-enabled this and restarted again and found that this was the cause.

I then went back into safe mode, entered the registry and found the file listed. I deleted this and restarted the PC again, enabled the remaining startup programs and everything has been working fine for the last 24 hours.

The only thing I am not sure about is that although I have deleted it from the registry, does this mean it has gone completely? Is there any way of checking as my Norton couldn't detect it in the beginning?

Kudos0

Re: metropolitan police virus


jwebb1970 wrote:

This hit me on the 30th of September. After starting in safe mode I disabled all of the startup programs and restarted my PC. It loaded up fine and so I guessed that it was one of these programs. I looked at the list of startup programs and there was one listed as a random set of letters. I re-enabled this and restarted again and found that this was the cause.

I then went back into safe mode, entered the registry and found the file listed. I deleted this and restarted the PC again, enabled the remaining startup programs and everything has been working fine for the last 24 hours.

The only thing I am not sure about is that although I have deleted it from the registry, does this mean it has gone completely? Is there any way of checking as my Norton couldn't detect it in the beginning?


You did your own thing, including in your registry,  so good luck

Quads

Kudos0

Re: metropolitan police virus


phaserrifle wrote:

Ran the script.


How is your system running now??

Quads

Kudos0

Re: metropolitan police virus

It seems to be running pretty much exactly as it was pre-virus.

Accepted Solution
Kudos1

Re: metropolitan police virus

Disable Norton

Start OTL again but this time click the Black CleanUp button, then make sure the C:\_OTL folder is deleted.

After that you are free to go on your merry way.  You are now fixed / Solved.

If you want Malwarebytes download the Free version to install and don't click the Trial button

If you want to, you can turn off System Restore wait for it to clear the Restore Points and then Turn it back on once you find all is happy. today, tomorrow whenever.

Quads

Kudos0

Re: metropolitan police virus

It'sover?

You have no idea how much of a relief that is

thankyou so much

Kudos0

Re: metropolitan police virus

Hi

I got this virus Sat/Sun - I ended up having to restore to a 2010 restore point.  Do I still have the virus lurking somewhere, and if so, how do I get rid of it?

Kudos0

Re: metropolitan police virus

Hi there this problem sounds like mine so wonder if you could assist me.  I opened an email today and Google Chrome told me that it was blocked as it contained "Malware" (dont have a clue).

Norton is informing me my computer is at risk but when I click the "fix it "buuton it is informing me that it cant fix the following

Protection updates

Auto protect

Sonar protection

Antispyware 

E Mail protection . I have downloaded another Norton device but still unable to fix the problem........Help please

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