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Kudos0

Norton Download Manager

   What and why does the Norton Download Manager run at startup and what is it for. Is there a way to shut it down or is it supposed to run. I use a 3rd party download manager, so I really don't need or want one. Can I get some feedback on this.

Replies

Kudos0

Re: Norton Download Manager

   What and why does the Norton Download Manager run at startup and what is it for. Is there a way to shut it down or is it supposed to run. I use a 3rd party download manager, so I really don't need or want one. Can I get some feedback on this.

Kudos0

Re: Norton Download Manager


julio99 wrote:

   What and why does the Norton Download Manager run at startup and what is it for. Is there a way to shut it down or is it supposed to run. I use a 3rd party download manager, so I really don't need or want one. Can I get some feedback on this.


The only reason the Download Manager should start is if you had an incomplete installation of a Norton product.

What version of NIS do you have? Support - About.

Click on the Windows Start button. Search for msconfig, and right click on msconfig.exe and click on Run as Administrator. Click on the Startup tab. Look for the download manager and uncheck it.

Reboot your computer and see if that stops it.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Norton Download Manager

   The only thing that is running now is the Symantec Service Framework which I believe is just the program. It started last night and after the install I clicked ;Performance-Startup manager and noticed that the box was checked for it to run at startup, so I unchecked it and I guess it must not have jumped back in this morning when I booted. What is this for? Is it just part of the installation process? I had to reinstall from scratch and I didn't have the disc, so I had to figure out how to get a download file to start the install process without going through all the free trial BS that a lot of AV and security suite programs put you through when you want to reinstall their product. I guess the best thing to do is to save the download file if you're planning on reinstalling the program down the line. Unless you have a better way of getting the installer. Can I get rid of this NDM shortcut and file or is it part and parcel of the whole thing?

Kudos0

Re: Norton Download Manager

Hi julio99,

We can't see your image until after it is approved by a moderator, so we'll wait to comment on that.

Did you follow Pete's instructions?  It sounds like you went to the Norton Startup Manager Performance > Startup Manager, rather than the windows System Configuration > Startup Tab as Peter suggested.  The Norton download Manager is located on that tab and I have mine unchecked.

In regards to downloading NIS - if you tell us the version you are after - we can provide you a link for the download.  If it is NIS 20.1.1.2 (the 2013 product) the download is :  www.norton.com/nis20  Be advised this is the English version, if you need a different language let us know.

More to follow once the image appears - probably by Peter as he started with you.


 

Kudos0

Re: Norton Download Manager

   No that is fine my friend. Do you have to come to the forum to get a link for a product or is there an easier way to go about it? My original product was NIS 2012, but if I put that disc in isn't it going to install the 2012 product or will it ask me if I want to update during the process? Double question I know!

   Also, I just ran a scan and it found a "Suspicious Cloud 2" piece of Malware which it resolved by itself. I guess it is giving me the option to restore it, but I like to have control of any malware that my scans find before it is resolved. That way I can have it looked at by the Norton techs if they stll do that. Can you give me some info on that or do you prefer that I re-post? Thanks.

Kudos0

Re: Norton Download Manager

Peter appears t be offline at this time - so I'll answer you - inline if I may.


julio99 wrote:

   No that is fine my friend. Do you have to come to the forum to get a link for a product or is there an easier way to go about it?

If you open NIS, go to the Account, and sign in you will see a yellow download box - click on that and it will provide the most current version available for download and will preload your product key.  Using this Button will provide you with the 2013 (20.1.1.2)  version.  Itis always suggested to run LiveUpdate (rebooting when requested) until LiveUpdate responds "no updates found" to make sure you have the most up to date version.  If you in fact wanted another version (NIS 2012) then we'd have to supply the download link as the Norton Accoutn willonly provide the most recent version.

My original product was NIS 2012, but if I put that disc in isn't it going to install the 2012 product or will it ask me if I want to update during the process? Double question I know!

Good question - it's been awhile since I tried that and I am not sure what the latest sequence is.  I would guess that it would tell you that there is a newer version available sometime during the download and proceed to ask or refer you to anothr download.  I am sure someone has done it rcently and will know exactly what it does.   I can tell you this much, a NIS 2012 CD will havea year + of updates that would have to be downloaded nd installed with plenty of reboots in between - so the method using the Norton Account is always the easiest route to go.

   Also, I just ran a scan and it found a "Suspicious Cloud 2" piece of Malware which it resolved by itself. I guess it is giving me the option to restore it, but I like to have control of any malware that my scans find before it is resolved. That way I can have it looked at by the Norton techs if they stll do that. Can you give me some info on that or do you prefer that I re-post? Thanks.


 I believe someone will be asking for more information on the Suspicious Cloud 2 you had in order for them to determine if it is in fact real, false positive or whatever, so you will be better off startng a new thread - as I feel your Norrton Download Manager question has been solved.

If you have more download manager qustons, fire away here4 - but I feel a new thread is in order for the malware.

Kudos0

Re: Norton Download Manager


julio99 wrote:

   Also, I just ran a scan and it found a "Suspicious Cloud 2" piece of Malware which it resolved by itself. I guess it is giving me the option to restore it, but I like to have control of any malware that my scans find before it is resolved. That way I can have it looked at by the Norton techs if they stll do that. Can you give me some info on that or do you prefer that I re-post? Thanks.


If Norton found this and it was quarantined, it should be reported to Symantec via the Norton Communith Watch.

As Yank says, a separate post will be better in case it is something that needs serious help. Do Not do anything else yourself or our resident expert Quads will not be able to help you.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Norton Download Manager

 The Norton Community Watch. Is this something I would use? I let the file stay in Quarantine. It was a cracked file, so it didn't need to be in there anyway. Are most of the files that are cracked false positives or are they actually loaded with Malware? I know that a lot of Keygens and Keylockers or whatever you want to call them get tagged because they modify normal files and are recognized for that issue alone. Cracked files on the other hand are a different story. I guess it depends on how they are modified.

 Thanks guys for all the Help and answers.

Kudos0

Re: Norton Download Manager


julio99 wrote:

 It was a cracked file, so it didn't need to be in there anyway. Are most of the files that are cracked false positives or are they actually loaded with Malware?


Legitimate software, obtained legally, does not have malware.

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