Somehow this thing made it past my Norton software. Now how can I get rid of it--without a degree in computer science? ANy help would be appreciated!
ANY other user other than the thread starter is not to use any instructions, scripts or proceedures, The work though in cleaning a system is individual and only for that system due to a number of factors.
Unfortunately, with the amount of threads means the waiting time is longer, Norton continually Blocking files won't hurt your system but is is just annoying, Please wait and be patient. I am trying to keep up, spending hours here to script and clean machines on a first come/first served basis. If you or someone adds to your thread It will be pushed back in line due to the new update. I use the boards in reverse to what is seen
Please do not run any tools unless instructed to do so.
4. Cleanup (including system as a whole)
Please read every post completely before doing anything.
Lets try as a first step
Download Adwcleaner http://general-changelog-team.fr/fr/downloads/view.download/2 The Green Arrow and run a scan (Search). It will create a log after.
Thanks! I had already downloaded OTL from BleepingComputer based on reading a prior response you had posted. WIll those files/reports/logs do? Or should I use the French language software you posted? I ask only because I speak no French.
Why argue ?
Depending of your Browser, OTL may not even show it.
Besides - an automated removal really is much easier.
No problem. Just concerned about the language. DOwnloading the French stuff now.
Quads: Downloaded AdwCleaner by Xplode and ran a search. The resulting log is attached. I appreaicate your help. Worries about French were misplaced.
Heck that is a lot
You can have Adwcleaner delete / repair all.
See if that makes a difference, or if we have to dig further
I notice in the log
FF Found : user_pref("keyword.URL", "hxxp://feed.snap.do/?publisher=Download&dpid=Download&co=US&userid=9e67f72[...]
Adwcleaner should reset these to Google
Thanks! I'll do that as soon as I get a chance!
Thanks! I ran that software and when it displayed all that stuff I clicked the Remove button. No trace of Snap.do since. Sorry I seemed obtuse. I actually am obtuse. I appreciate your help! I think I should run it periodically even if there is no evident problem.