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Kudos1

"NORTON IDENTITY SAFE HAS CRASHED."

Ok...so I need the facts.  Just the facts.  In simple readable English (or Spanish, your preference!).  My problem is I get "NORTON IDENTITY SAFE HAS CRASHED."  

 

In my own little world, my dream is to just find a magical link: I click it, then wait just a few seconds, and then viola! It's done.  

 

Is there such a beast?????  If so, please do tell.

 

Please.  

 

This IS annoying as it gets every window I have opened, one by one, with apparently no remorse at all...

 

Please, help.....???   In my own little world, you would be President! 

 

Patricia 

Replies

Kudos0

Re: "NORTON IDENTITY SAFE HAS CRASHED."

What Norton product and version are you using? Support - About

Try clicking on Support - Get Support to run  Autofix to check your installation and fix what it finds.

Have you run LiveUpdate manually a few times, rebooting as necessary, until no updates are available?

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: "NORTON IDENTITY SAFE HAS CRASHED."

Wow, someone actually reads emails.  Great. 

Ok, per your suggestion,  I went to Support and the autofix said I had no issues/problems. 

What can I do now?

Kudos0

Re: "NORTON IDENTITY SAFE HAS CRASHED."


PatriciaPartenCharcap wrote:

Wow, someone actually reads emails.  Great. 

Ok, per your suggestion,  I went to Support and the autofix said I had no issues/problems. 

What can I do now?


Can you tell us what Norton Product you are using, Internet Security, 360, or the standalone Identity Safe? What version is it? Click on Support - About.

What operating system and service pack are you using?

Have you run LiveUpdate manually a few times, rebooting as necessary, until no updates are available?

What processor is in your computer? There have been some issues with older AMD and Pentium systems.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: "NORTON IDENTITY SAFE HAS CRASHED."

I'm having the same issue. Google Chrome plug in crashing.

I am using NIS Version 20.2.0.19

on Microsoft Windows 7 Home Premium Service pack 1

32 bit OS Pentium Dual Core

suggestions?

Kudos0

Re: "NORTON IDENTITY SAFE HAS CRASHED."

Google Chrome version is Version 23.0.1271.91 m

Kudos1

Re: "NORTON IDENTITY SAFE HAS CRASHED."


douglasman3 wrote:

Google Chrome version is Version 23.0.1271.91 m


Make sure you have run LiveUpdate manually a few times, rebooting as necessary, until no updates are available?

Try clicking on Support - Get Support to run  Autofix to check your installation and fix what it finds.

Things happen. Export/Backup your Identity Safe data.

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