Norton Identity Safe Crash Causes Browsers to Crash
Dell Studio XPS
Windows 7 Professional, SP1
Intel i7, 2.67 GHz
8 GB RAM
Browsers, IE 8, Google Chrome
I have been working with the problem of Identity Safe causing any browser I use to crash for the last two week and spent over three hours on chat and remote access by support without finding a cause or solution. Was referred to a case manager, but he or she never picked up on the remote access or chat. Waited over an hour before disconnecting.
On my own I have update both Windows and Norton Internet Security, run full system scans using Norton, Vipre Rescue Scanner, and Spybot Search and Destroy from thumb drive. Ran Norton System Recovery and Power Eraser too. No viruses or malware found.
Rolled back IE 9 to IE8 thinking that there might be a problem with IE 9 and Norton Internet Security; incompatibility, same result. Signing into Identity Safe causes the browser to freeze. The only way to un-freeze and close the browser is through the Task Manager.
Confirmed that either disabling Norton and or not attempting to sign into Identity Safe allows me to use either IE 8 or Google Chrome.
This problem started occuring when I updated Norton Internet Security. Current version stores Identity Safe online.
I've seen others have had this same problem. Has any solution yet been found?