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Kudos0

Snap.do virus taking over browser search.

In a moment of inattention, I managed to infect my pc with the Snap.do virus and I cannot seem to remove it.  I have read previous solutions but am unable to execute them successfully.  Can anybody advise me of how I can get rid of it.  I have removed it from installed apps but nothing else is working.

Replies

Kudos1

Re: Snap.do virus taking over browser search.

ANY other user other than the thread starter is not to use any instructions, scripts or proceedures,  The work though in cleaning a system is individual and only for that system due to a number of factors.

Unfortunately, with the amount of threads means the waiting time is longer, Norton continually Blocking files won't hurt your system but is is just annoying, Please wait and be patient.   I am  trying to keep up, spending hours here to script and clean machines on a first come/first served basis. If you or someone adds to your thread It will be pushed back in line due to the new update.  I use the boards in reverse to what is seen

Please do not run any tools unless instructed to do so. 

  • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Do as the instructions ask nothing extra or run things twice
  • If I ask a Question just answer it, don't run anything unless it states.
  • Major steps used:

1. Find

2. Break

3. Destroy

4. Cleanup  (including system as a whole)

Please read every post completely before doing anything. 

  • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forum, (sometimes )

  • Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.

 

Lets try as a first step

 

Download Adwcleaner http://general-changelog-team.fr/fr/downloads/view.download/2   The Green Arrow and run a scan (Search).  It will create a log after.

Quads

Kudos0

Re: Snap.do virus taking over browser search.

ok I have the log. Are you wanting me to copy it here?

Kudos0

Re: Snap.do virus taking over browser search.

When you are creating the message, you will see the attachments (choose file button) to attach the log to the message.

Quads

Kudos0

Re: Snap.do virus taking over browser search.

Here it is.

File Attachment: 
Kudos0

Re: Snap.do virus taking over browser search.

That is a good bunch

 

You can have Adwcleaner delete / repair all. (the delete button) A new log will be created.

 

See if that makes a difference, or if we have to dig further

 

I notice in the log, the browser entries,Adwcleaner should reset these to Google

Quads

Kudos0

Re: Snap.do virus taking over browser search.

Here is the new log after running the delete function.

File Attachment: 
Kudos0

Re: Snap.do virus taking over browser search.

Open Candy /Snap.do has been removed amonst all that.

IE has been reset to google,  but for Firefox and Chrome you will have to reset / set up, the Homepage and Search engine setting yourself.

Quads 

Accepted Solution
Kudos0

Re: Snap.do virus taking over browser search.

Yaaaaayeeee!!!!!

You're a legend!

I just tried the browser and it was functioning properly again.

Thank you so much for your help. 

Kudos0

Re: Snap.do virus taking over browser search.

Start Adwcleaner and click Uninstall.

Quads

Kudos0

Re: Snap.do virus taking over browser search.

Done.  Anything else, before I get too carried away?

Kudos1

Re: Snap.do virus taking over browser search.

you are free to go on your merry way

 

Quads

Kudos0

Re: Snap.do virus taking over browser search.

Thank you so very much....

I must confess that I had major doubts about joining this forum and the success of any responses.  But it was so easy and successful. 

Have a wonderful evening and all the best in your endeavours.

Kudos0

Re: Snap.do virus taking over browser search.

You just have to be mindful of who is responding,  Novice or Not a Novice.

Malware Removal Forums like Bleeping Computer only allow trained Malware Removalists to respond.

Quads

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