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Kudos0

Windows has recovered from an unexpected shutdown

Whenever my PC is idle for 15 or more minutes, I receive the following error. It happens often during the day and night. This never occurs when I am working in any program.

Windows has recovered from an unexpected shutdown

Problem signature:

Problem Event Name: BlueScreen

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 1033

Additional information about the problem:

BCCode: 7a

BCP1: 0000000000000020

BCP2: FFFFFFFFC000009D

BCP3: FFFFFA800511C078

BCP4: 0000000000000000

OS Version: 6_1_7601

Service Pack: 1_0

Product: 256_1

Files that help describe the problem:

C:\Windows\Minidump\112712-38516-01.dmp

C:\Users\hill1605\AppData\Local\Temp\WER-1029341-0.sysdata.xml

The Microsoft.answers.com forum requested the following from me
The output of MSinfo32
The dmp files from the windows\minidump directory

Their conclusion is as follows

Blamed on Your Symantec.
Symantec is a frequent cause of BSOD's. I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST

Before I do this, does anyone have any suggestions? This started about 4 days ago and I’ve had Symantec running for over 6 months without issue.

Replies

Kudos0

Re: Windows has recovered from an unexpected shutdown

Whenever my PC is idle for 15 or more minutes, I receive the following error. It happens often during the day and night. This never occurs when I am working in any program.

Windows has recovered from an unexpected shutdown

Problem signature:

Problem Event Name: BlueScreen

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 1033

Additional information about the problem:

BCCode: 7a

BCP1: 0000000000000020

BCP2: FFFFFFFFC000009D

BCP3: FFFFFA800511C078

BCP4: 0000000000000000

OS Version: 6_1_7601

Service Pack: 1_0

Product: 256_1

Files that help describe the problem:

C:\Windows\Minidump\112712-38516-01.dmp

C:\Users\hill1605\AppData\Local\Temp\WER-1029341-0.sysdata.xml

The Microsoft.answers.com forum requested the following from me
The output of MSinfo32
The dmp files from the windows\minidump directory

Their conclusion is as follows

Blamed on Your Symantec.
Symantec is a frequent cause of BSOD's. I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST

Before I do this, does anyone have any suggestions? This started about 4 days ago and I’ve had Symantec running for over 6 months without issue.

Kudos0

Re: Windows has recovered from an unexpected shutdown

hi


more info about your norton plzs 

plzs go too about  and tell  else  what   verson on NIS  you have

Kudos0

Re: Windows has recovered from an unexpected shutdown

I am using NIS Version: 20.2.0.19

Replies are locked for this thread.