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Kudos0

Norton online backup not activating.

I'm using Norton 360 and previously used online backup without any problems. Since updating to the most recent version I am unable to activate online storage backup. 

I can access my previously saved files by logging onto Norton online backup.

My account status says 'online backup not activated'. I've tried clicking onto -restore files-refresh option-then clicked onto activate online storage, but nothing happens. I've also uninstall and reinstall but still unable to activate online storage backup.

My Norton account page shows 2GB of online storage available while the online backup storage shows 23% of 4GB used.

Can someone please help?

Replies

Kudos0

Re: Norton online backup not activating.

After using online backup on a previous computer, I have not been able to activate it on this new P/C from the first day I installed it. All I get is "We are unable to proceed with online account at this time. Try again later". I've tried two different suggested fixes: logging out of Norton Account, and removing the license. Neither worked. So here I am, unable to use online backup at all, and no help in sight. In various posts to others, they want you to uninstall it and reinstall, but what difference would that make? For me, it would make none, as online backup won't activate from the very first day right after installing it the first time.

Kudos0

Re: Norton online backup not activating.


drifter322 wrote:

After using online backup on a previous computer, I have not been able to activate it on this new P/C from the first day I installed it. All I get is "We are unable to proceed with online account at this time. Try again later". I've tried two different suggested fixes: logging out of Norton Account, and removing the license. Neither worked. So here I am, unable to use online backup at all, and no help in sight. In various posts to others, they want you to uninstall it and reinstall, but what difference would that make? For me, it would make none, as online backup won't activate from the very first day right after installing it the first time.


You're right, it looks like there's no help in sight. I started a new thread on this subject and only got one reply and haven't heard from then since.

ThanksBob_EysterWindows 8.1 Pro 64Bit Full Version,N360 v21...
Kudos0

Re: Norton online backup not activating.

I have either started or posted in 4 or 5 different threads without an answer that works. And from reading other threads, it seems the most common suggested solution is to uninstall and reinstall the product. That's no solution for me, as online backup has refused to activate from the first minute after I installed Norton 360 on this P/C. As well, I have to wonder about the viability of a product that has to be uninstalled and reinstalled over and over and over in order to keep it working. If one has to do that, then the software as written has serious bugs and needs a serious fix to overcome these problems that are so common to so many people.

Merely wanting to activate backup isn't a complicated thing, but has seemingly become impossible for me. 

Kudos2

Re: Norton online backup not activating.

Try this:

From the main Norton 360 interface, click on Manage, then click Log Out.

Now, click the backup module. It will ask you to log in. Enter your Norton password and it should activate your account.

Corey
Kudos0

Re: Norton online backup not activating.

I'm using Norton 360 and previously used online backup without any problems. Since updating to the most recent version I am unable to activate online storage backup. 

I can access my previously saved files by logging onto Norton online backup.

My account status says 'online backup not activated'. I've tried clicking onto -restore files-refresh option-then clicked onto activate online storage, but nothing happens. I've also uninstall and reinstall but still unable to activate online storage backup.

My Norton account page shows 2GB of online storage available while the online backup storage shows 23% of 4GB used.

Can someone please help?

Kudos0

Re: Norton online backup not activating.


drifter322 wrote:

I have either started or posted in 4 or 5 different threads without an answer that works. And from reading other threads, it seems the most common suggested solution is to uninstall and reinstall the product. That's no solution for me, as online backup has refused to activate from the first minute after I installed Norton 360 on this P/C. As well, I have to wonder about the viability of a product that has to be uninstalled and reinstalled over and over and over in order to keep it working. If one has to do that, then the software as written has serious bugs and needs a serious fix to overcome these problems that are so common to so many people.

Merely wanting to activate backup isn't a complicated thing, but has seemingly become impossible for me. 


Hey, Just found something interesting;

The Restore Online Files using browser does not work for me using IE10. Out of all the time I have accessed Online Backup using IE10, this time I received a message saying "Online Backup is not compatible with my browser. I'm using IE10. I wonder if this has anything to do with 360 not be able to access/Activate Online Backup?

ThanksBob_EysterWindows 8.1 Pro 64Bit Full Version,N360 v21...
Kudos0

Re: Norton online backup not activating.


cohbraz wrote:

Try this:

From the main Norton 360 interface, click on Manage, then click Log Out.

Now, click the backup module. It will ask you to log in. Enter your Norton password and it should activate your account.


I already tried that, several times. Tried removing the license too. Didn't work.

Kudos0

Re: Norton online backup not activating.


Bob_Eyster wrote:

drifter322 wrote:

I have either started or posted in 4 or 5 different threads without an answer that works. And from reading other threads, it seems the most common suggested solution is to uninstall and reinstall the product. That's no solution for me, as online backup has refused to activate from the first minute after I installed Norton 360 on this P/C. As well, I have to wonder about the viability of a product that has to be uninstalled and reinstalled over and over and over in order to keep it working. If one has to do that, then the software as written has serious bugs and needs a serious fix to overcome these problems that are so common to so many people.

Merely wanting to activate backup isn't a complicated thing, but has seemingly become impossible for me. 


Hey, Just found something interesting;

The Restore Online Files using browser does not work for me using IE10. Out of all the time I have accessed Online Backup using IE10, this time I received a message saying "Online Backup is not compatible with my browser. I'm using IE10. I wonder if this has anything to do with 360 not be able to access/Activate Online Backup?


I'm using IE9.

I noticed something else today that I didn't before. I have Win 7 Pro, and it came preloaded with two versions of IE9, a 32 bit version and a 64 bit version. I've been using the 32 all along. So I launched the 64, and it looked the same except that the Norton Toolbar is missing. I didn't bother digging deeper to figure out why. Right clicking on the toolbar area didn't show it as available.

Kudos0

Re: Norton online backup not activating.

Hi Bob_Eyster. Thanks for your reply. I'm running winows XP.

Kudos0

Re: Norton online backup not activating.

Thanks for your reply cohbraz. I've tried that but it didn't work.

Kudos0

Re: Norton online backup not activating.


drifter322 wrote:

cohbraz wrote:

Try this:

From the main Norton 360 interface, click on Manage, then click Log Out.

Now, click the backup module. It will ask you to log in. Enter your Norton password and it should activate your account.


I already tried that, several times. Tried removing the license too. Didn't work.


This didn't work for me neither. Kazhw3, what did work for me was uninstall and reinstall N360. MAybe you should give it one more try? There's still the problem of compatibility between IE10 and Online Backup/Restore via browser. What about it Norton/Symantec

ThanksBob_EysterWindows 8.1 Pro 64Bit Full Version,N360 v21...
Kudos0

Re: Norton online backup not activating.

The Norton toolbar and Identity Safe are incompatible with the 64-bit version of Win 7.

Kudos0

Re: Norton online backup not activating.

After wasting several days trying to fix this backup activation problem myself, I just found a solution that worked for me. I'm running Windows 7 Ultimate, Norton 360 Premier. Basically, turn Backup off, reboot, and turn Backup back on:

Open Norton 360 ...

Select "Settings"

Select "Backup Settings"

Select "Backup ... Off"

Reboot

Open Norton 360

Select "Backup" on the main screen. (The box should be grey and indicated "Disabled.")

Select "Manage Backup Sets"

The message "Backup is currently disabled. Would you like to re-enable backup and continue?" should appear.

Select "Yes"

Mine worked fine after that.

Hope it works for you.

Kudos0

Re: Norton online backup not activating.

This was the solution! Perfect!

Kudos0

Re: Norton online backup not activating.


BobQuier wrote:

After wasting several days trying to fix this backup activation problem myself, I just found a solution that worked for me. I'm running Windows 7 Ultimate, Norton 360 Premier. Basically, turn Backup off, reboot, and turn Backup back on:

Open Norton 360 ...

Select "Settings"

Select "Backup Settings"

Select "Backup ... Off"

Reboot

Open Norton 360

Select "Backup" on the main screen. (The box should be grey and indicated "Disabled.")

Select "Manage Backup Sets"

The message "Backup is currently disabled. Would you like to re-enable backup and continue?" should appear.

Select "Yes"

Mine worked fine after that.

Hope it works for you.


Okay, just for the heck of it I tried this, though I was pretty sure I already had simply because I've disabled backup at various times and left it that way. Disabled, then rebooted, turned backup back on, then tried to activate. Nope, didn't work.

Kudos0

Re: Norton online backup not activating.

Hello, this solution not working for me. Help me please

Kudos0

Re: Norton online backup not activating.

Hello Bifchik,

Please contact support for assistance.  They can verify your account and assist you with getting it working.

Thank you,

Nicole

IT Support Specialist, Symantec Corporation

www.norton.com/chat

Thank you,NicoleIT Support Specialist, Symantec Corporation
Kudos0

Re: Norton online backup not activating.


cohbraz wrote:

Try this:

From the main Norton 360 interface, click on Manage, then click Log Out.

Now, click the backup module. It will ask you to log in. Enter your Norton password and it should activate your account.


That worked for me!  Thanks for the info.

Kudos0

Re: Norton online backup not activating.

THANK YOU!!!  I've been having this same problem, and this finally solved the issue.

Kudos0

Re: Norton online backup not activating.


Kazhw3 wrote:

I'm using Norton 360 and previously used online backup without any problems. Since updating to the most recent version I am unable to activate online storage backup. 

I can access my previously saved files by logging onto Norton online backup.

My account status says 'online backup not activated'. I've tried clicking onto -restore files-refresh option-then clicked onto activate online storage, but nothing happens. I've also uninstall and reinstall but still unable to activate online storage backup.

My Norton account page shows 2GB of online storage available while the online backup storage shows 23% of 4GB used.

Can someone please help?


Hi Kaztiw3,

I'm having the same problem, I'm running Win8 Pro. Which version of Windows are you using?

ThanksBob_EysterWindows 8.1 Pro 64Bit Full Version,N360 v21...

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