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Kudos0

Online Backup login

Hi,

I purchased NOBU through the link in my NIS software. Everything downloaded and installed beautifully, but when I go to register my subscription, I get as far as the Sign In screen and I enter my correct details, I am continuously redirected to this 500 error page:

https://nobu.backup.com/backup_agents?new_backup_agent_id=16971742

As a result I cannot activate or use the product. 

Can someone please advise? Is this a temp issue with NOBU

As per the forum guidelines, I am using an Acer laptop, with Windows 7 Home Premium, and browsing with Chrome.

I have tried various broswers to eliminate that possibility, with the same result.

Thanks

Replies

Kudos0

Re: Online Backup login

Hi,

I purchased NOBU through the link in my NIS software. Everything downloaded and installed beautifully, but when I go to register my subscription, I get as far as the Sign In screen and I enter my correct details, I am continuously redirected to this 500 error page:

https://nobu.backup.com/backup_agents?new_backup_agent_id=16971742

As a result I cannot activate or use the product. 

Can someone please advise? Is this a temp issue with NOBU

As per the forum guidelines, I am using an Acer laptop, with Windows 7 Home Premium, and browsing with Chrome.

I have tried various broswers to eliminate that possibility, with the same result.

Thanks

Kudos0

Re: Online Backup login

Hello OMcHale,

Based on what you're describing it sounds like you may have had a subscription before which expired. Accounts that don't renew eventually get removed from the system. Without more info I can't say with 100% certainty though. Can you share if this is your first purchase or if you had it prior? If you did have an account before do you recall around when?

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