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Kudos0

DON'T INSTALL NORTON UTILITIES 16 - it trashed my system, and I need it for running my business.

I run Windows 7 / 64bit with an 8 cores of Xeon processor and 16Gb memory.

1. The deep defrag killed my Windows XP Virtual PC installation, which I need for running several key legacy applications. It used to load up just like that; now it demands a password, and I never set it up with a password, so I'm stuffed. That's going to take me half a day of lost business time to unsinstall and reinstall, then reinstall all my 32-bit apps. Thanks, Norton.

2. Even the scheduled daily Quick Scan trashes my FTP uploader every time. I run several web sites for clients, and it wipes the data file that holds all the FTP settings, every day. The Help Guide is next to useless - trust me, I'm a Technical Writer. I have to manually restore the FTP data file to get back on line, and then reconfigure all the operational settings manually.

3. There are several other irritations, like it wipes my Recently Used list in Word 2010, and others.

This was my worst investment ever, in a Norton product. I can see why they dropped it from the normal Norton SystemWorks Pro.

So if you're thinking of buying a copy, think long and hard. Remember - there's no Technical Support.

I have now uninstalled it. I don't suppose there's any way to get a refund, and the down time is down the toilet..

Replies

Kudos0

Re: DON'T INSTALL NORTON UTILITIES 16 - it trashed my system, and I need it for running my business.

I run Windows 7 / 64bit with an 8 cores of Xeon processor and 16Gb memory.

1. The deep defrag killed my Windows XP Virtual PC installation, which I need for running several key legacy applications. It used to load up just like that; now it demands a password, and I never set it up with a password, so I'm stuffed. That's going to take me half a day of lost business time to unsinstall and reinstall, then reinstall all my 32-bit apps. Thanks, Norton.

2. Even the scheduled daily Quick Scan trashes my FTP uploader every time. I run several web sites for clients, and it wipes the data file that holds all the FTP settings, every day. The Help Guide is next to useless - trust me, I'm a Technical Writer. I have to manually restore the FTP data file to get back on line, and then reconfigure all the operational settings manually.

3. There are several other irritations, like it wipes my Recently Used list in Word 2010, and others.

This was my worst investment ever, in a Norton product. I can see why they dropped it from the normal Norton SystemWorks Pro.

So if you're thinking of buying a copy, think long and hard. Remember - there's no Technical Support.

I have now uninstalled it. I don't suppose there's any way to get a refund, and the down time is down the toilet..

Kudos2

Re: DON'T INSTALL NORTON UTILITIES 16 - it trashed my system, and I need it for running my business.

Hi philiptory,

A big mistake users make is that they don't backup their computer with Norton Ghost as soon as it is working properly.

In your case it would be a simple matter of a re-image and all would be recovered in working order.

So my advice is NOT to ditch Norton products but invest in Ghost first so that you are safeguarded in case of a major mess up.

Deric

Kudos0

Re: DON'T INSTALL NORTON UTILITIES 16 - it trashed my system, and I need it for running my business.

Agreed; I recently purchased a 64bit notebook with NS Int Sec installed and have had nothing but hassle, slow speed when running large application files; The dreaded BSOD came twice....a chap from NS India got me going again but now old problems have resurfaced...and now having learnt my lesson of not trusting the platform anymore, and Now entirely run from backupped stuff. I should have shifted to Apple....years ago. The combination of IE8 Mozilla and NS isn't stable.....so often application banner pops up with the classic 'application not responding'. and I've checked every darned link and the Hisys is correctly running.

The annoying thingy is I run large application programs and each time I run between these, the NS interfers with the running......I'm desperately wanting to disable NS working unnecessarily behind what has already been checked after the system property box for the relevant program says it's installed  as 'protected'. There is absolutely no use for NS to constantly recheck fixed system files on a constant basis.

As I'm new to the forums; the time it's taken me..It took me half a day to get on the forums, a tribute to the hassle which NS is doing to my machine and if I'm on the wrong thread, I apologise, but that how NS works.

Kudos0

Re: DON'T INSTALL NORTON UTILITIES 16 - it trashed my system, and I need it for running my business.

So, you're saying that Norton products are so unreliable that I need to run Norton Ghost first? Hmm...

Kudos1

Re: DON'T INSTALL NORTON UTILITIES 16 - it trashed my system, and I need it for running my business.

It's always a good idea to backup your PC. This is especially true when you run any risky software that tampers with the registry and cleans 'unneeded' files, etc. If you are using this PC for a business, it is especially important to have a current, valid backup at all times. Unless you don't care about losing everything on the PC. A failed HDD could spell disaster for the business.

Kudos0

Re: DON'T INSTALL NORTON UTILITIES 16 - it trashed my system, and I need it for running my business.

I use Norton utilities on my sony laptop with all its sony care tied in apps and it is perfect hasnt crashed my laptop yet and norton utilities is on sale today for only 29.00

http://buy-static.norton.com/norton/ps/1up_us_en_nu.html?om_sem_cid=hho_sem_sy:us:bs1:en:b|kw0000012251|1430400284&country=US

Kudos0

Re: DON'T INSTALL NORTON UTILITIES 16 - it trashed my system, and I need it for running my business.


maxxxenem1 wrote:

I use Norton utilities on my sony laptop with all its sony care tied in apps and it is perfect hasnt crashed my laptop yet and norton utilities is on sale today for only 29.00

http://buy-static.norton.com/norton/ps/1up_us_en_nu.html?om_sem_cid=hho_sem_sy:us:bs1:en:b|kw0000012251|1430400284&country=US


Sorry you are having problems. Many of us do not and enjoy the useful features it provides.

Stay well and surf safe

Dick Win7x64 SP1 current NSBU
Kudos0

Re: DON'T INSTALL NORTON UTILITIES 16 - it trashed my system, and I need it for running my business.


philiptory wrote:

So, you're saying that Norton products are so unreliable that I need to run Norton Ghost first? Hmm...


No I am not saying that, what I am saying is get organized and manage your computer properly like most of us users do.

I can load some dodgy suppliers software that could cause a major crash and with using Ghost to backup my pc I can recover to a good working computer in a matter of minutes.

So just to remind you again, get organized just in case.

Deric

Kudos0

Re: DON'T INSTALL NORTON UTILITIES 16 - it trashed my system, and I need it for running my business.

Hello philiptropy,

Apologies that Norton Utilities has caused you problems. I just want to clarify some of the things written on your post. 

Firstly an answer to your statements:

"1. The deep defrag killed my Windows XP Virtual PC installation, which I need for running several key legacy applications. It used to load up just like that; now it demands a password, and I never set it up with a password, so I'm stuffed. That's going to take me half a day of lost business time to unsinstall and reinstall, then reinstall all my 32-bit apps. Thanks, Norton."

in regards to this issue, would it be possible to clarify what VM you are running? I would like to know what VM your are running so that I can possibly test the issue to see if I can reproduce the issue. As for Deep Defrag causing the issue, I don't see how running Defragment can cause the settings on your VM to change. Maybe it was another component of Norton Utilities. However at this moment I cannot be completely sure until you give me more information. 

"2. Even the scheduled daily Quick Scan trashes my FTP uploader every time. I run several web sites for clients, and it wipes the data file that holds all the FTP settings, every day. The Help Guide is next to useless - trust me, I'm a Technical Writer. I have to manually restore the FTP data file to get back on line, and then reconfigure all the operational settings manually."

In terms of FTP Settings, you are referring to, what FTP uploader are you using? Also what is the data file that holds the FTP Settings you are talking about and where is the file located? I should be able to help you troubleshoot this once I find what type of data NU is cleaning. This is most likely cleared by the Privacy that is scheduled to run, but the parameters can be set to ignore certain files to be cleaned. I will need more information

"3. There are several other irritations, like it wipes my Recently Used list in Word 2010, and others."

This too can also be ignored. 

If you go to Privacy Tab > Clear Your Third Party traces > untick 'Clean microsoft Word recent File List' this should no longer clean your recently used file lists in MS word (It can be done for other applications as well).

"Remember - there's no Technical Support."

There is Norton Support for Norton Utilities.   You're talking to one of them.

"I have now uninstalled it. I don't suppose there's any way to get a refund, and the down time is down the toilet.."

If you purchased your software in the last 30 days (It may be 60), you are eligible for a refund. Howevever, if you wish to keep uing NU16, I can help you use it to the best of it's potential since I know the software very well. 


Hope this helps clarify a few things to eveyrone there. Norton Utilities 16 is a fairly new program so there may be several in -field issues that were not covered in the testing however with your help as well as all the users, we would like to resolve all issues as much as possible.

Kind regards,

Skreddy :)

Kudos0

Re: DON'T INSTALL NORTON UTILITIES 16 - it trashed my system, and I need it for running my business.

Hello Skreddy,

Thanks for your reply.

Support: Thank you for finding my complaint. There seemed to be no way of contacting support, and I could find no forum for NU.

VM: My PC runs Windows 7 Professional version 6.1 (Build 7601: Service Pack 1), 64-bit. I downloaded the Microsoft XP virtual machine from the MS web site. I'm not sure how to define which VM it is, so here goes.

In Win7 Explorer I found the file "C:\Users\Philip\Virtual Machines\Windows XP Mode.vmcx". The install file appears to be "WindowsXPMode_en-us.exe", a self-extracting Cab file version 6.2.29.0, product version 6.2.0029.0. Original filename SFXCAB.EXE. 

When I start Virtual XP, the Windows Security screen appears. If I click on "Use another account" the screen changes to the lower picture. See See attached "Windows_security_1.pdf" attached. (Why the heck can't you accept .png files?!)

I never had these Windows security screens before running NU - it just loaded straight into Win XP.

Now I cannot get into XP at all because I never assigned any passwords.

FTP: I have used GlobalScape CuteFTP Pro for some years. This is version 8.3.4.007, released in 2009. I've been using it under Win 7 for a few months.

The FTP data and configuration settings file is "C:\Users\Philip\AppData\Roaming\GlobalSCAPE\CuteFTP Pro\8.0\sm.dat", normally showing at about 15 KB. After running a daily NU quick scan, it deletes this file. When I restart CuteFTP Pro, it creates an empty "sm.dat" file. I restored sm.dat from backup, but it was deleted on the next NU daily run.

Help Guide: It seems to be stripped down to the bare minimum and written by product specialists who cannot "step outside the box" and describe it to a new user. I regret that programmers usually make the worst tech authors - they know too much! ;o) Formerly I was a Software Product and QA Manager, and I have taught many programmers on my Technical Writing Course. Now a full-time tech author since 2000, my web at technical-writer(dot)co(dot)uk

My adage for software design and Help Guide design was, and still is, "DON'T MAKE ME GUESS!"  

You need to try to predict what might be in the user's mind when they want to use the Help guide, and predict the keywords they might enter.  For example, I couldn't find "exclude"... so that I could exclude certain file types.

I hope this helps you to make a start, and hope you can tell me how to get back into XP without uninstalling it, reinstalling it, and then reinstalling all my XP apps.

Best regards,

Philip

File Attachment: 
Kudos0

Re: DON'T INSTALL NORTON UTILITIES 16 - it trashed my system, and I need it for running my business.

Hello Philiptory,

FTP: I have an answer for your FTP query. There's a feature in NU which deletes third party app's history and files. All you have to do to exclude CuteFTP data to be deleted is go Privacy tab > Clean Third Part applications > scroll and cind CuteFTP and untick the tickbox > Click save. 


This should resolve the issue you are experiencing. 

VM: As for your VM, what may have happened is the same/similar thing. By the looks of the screenshot the VM is still on your machine but some secuty settings may have been reset or cleared by Norton utilities 16. I will need to do a bit of research in regards to the virtual machine you are using (Usually people use Virtual Box or VM ware). 

Help Guide: As for our Help Guide, I will keep in mind what you mentioned. Although I didn't write it I do have a small say in what goes in it. 

Regards,


Skreddy

Kudos0

Re: DON'T INSTALL NORTON UTILITIES 16 - it trashed my system, and I need it for running my business.

Hey Philiptropy,

You can try the solution stated in Microsoft's link here: Microsoft Forum Post

See if the answer that Divya R has given from Microsoft works for you.

Regards,


Skreddy

Kudos0

Re: DON'T INSTALL NORTON UTILITIES 16 - it trashed my system, and I need it for running my business.

Hello Skreddy,

Thanks for suggesting the Microsoft solution; but it requires me to get into XP to make the changes, but I cannot unless I log in first; but I can't log in until I set up a password, which I cannot do until ... etc = CATCH22.

I started XP mode, and repeatedly pressed F8 while VM loads, but it doesn't work, it takes me to the same Windows Security login screen. I get no boot menu at startup. I only get the small "Windows XP Mode - Windows Virtual PC" progress bar, and then the login screen. I shut down VM XP and tried again, same problem.

I can neither enable or disable the Integration Features.

I don't know how to change the VM settings externally to XP, and I cannot change anything within VM XP unless I log in first.

This is most distressing.

Please keep hunting for a solution.

FTP: As for this "wipe everything" approach, would it not be wiser to wipe nothing that you haven't tested, and let the user decide what he wants to delete?

Kudos0

Re: DON'T INSTALL NORTON UTILITIES 16 - it trashed my system, and I need it for running my business.

Helo Phil,

Did you try these steps?


1) Disable Integration Features (in the XP Mode window, choose Tools | Disable Integration Features).

2) Reboot the XP Mode, and go into the boot menu (press F8 repeatedly while it's booting).

3) In the boot menu, choose Safe Mode.

4) Log in as "Administrator" with no password (unless you had previously changed the Administrator password, in which case use the password you set for it).

(When I first clicked the OK button to login, I got a message about the virtual window taking control of the mouse. Then I had to click the OK button again.)

5) Go into the User Accounts Control Panel (Start | Control Panel | User Accounts.

6) Change the XPMUser account to have a password.

(The page I referenced above also had a step to go into an Advanced tab and set the password to never I expire. I didn't see that Advanced tab.)

7) Reboot the XP Mode window into normal mode, and log into XPMUser with the password you just set.

8) Enable Integration Features (in the XP Mode window, choose Tools | Enable Integration Features).

 

as for the FTP, that is something I will need to bring up with development as a feature request or a better way to advise users in more detail of features.

 

Regards,

 

Skreddy

Kudos0

Re: DON'T INSTALL NORTON UTILITIES 16 - it trashed my system, and I need it for running my business.

Hello Skreddy,

Happy Christmas!

I had tried rebooting into Safe mode a few times with no success. But this time I tried pressing F8 about 3 times a second, and managed to break into the bootup routine, and restarted in Safe mode.

I set up the Administrator account to have NO password, to try to get it to boot up automatically. I enabled Integration Features.

Rebooted into XP, but it still wanted a password for the XPMUser account.

Researched round the web about this and someone recommended running TweakUI.

Reboot + F8 + Start in Safe Mode with Networking.

Go on internet and download TweakUI.

Used that to allow auto-boot into Windows.

Restarted into Windows XP VM - looking good so far. BUT!

It STILL won't allow me to Allow Integration Features because I have to log in with user name XPMUser and password. Even though I set the password to none, I cannot get in.

I cannot even reboot unless I enter a (non-existent) password.

I'll have to reboot my complete PC and come into XPVM again. I'll let you know if I get anywhere with this.

I have spent hours working on this problem.

Kudos0

Re: DON'T INSTALL NORTON UTILITIES 16 - it trashed my system, and I need it for running my business.

Hello Phil,

Have you tried changing the username from XPUSER to just 'Administrator' and just clicked on 'login'? That may be all you need ot do to log in and from the administrator account you can changed the details for the XP user. 

Regards,

Skreddy

Kudos0

Re: DON'T INSTALL NORTON UTILITIES 16 - it trashed my system, and I need it for running my business.

Hello Skreddy,

I went into XP VM again, and it still demands a password. I had set one up previous, so I entered it.

It refused login, so I cancelled; it gave me a new login screen, so I entered the password again, but it refused me.

I clicked Cancel and it left me at a black screen. On the menu bar, I clicked Disabled Integration Features, and the normal Windows XP screen appeared. I can now use XP, BUT I cannot see the hard drives on my PC, which are *essential* for me to use for my work.

Windows Explorer in XP allows me to navigate to My Network Places > Entrire Network > Microsoft Windows Network > Workgroup > MyOfficePC > Data, but I get an error message \\MyOfficePCData is not accessible. You might not have permission to use this network resource... etc. Access is denied." 

(My main drives are shared on this PC.)

I tried renaming XPMUser to Administrator, but it tells me that account already exists, even though it does not display in User Accounts.

Unless you have a solution soon, I think I'm going to have to back up all my data, uninstall the XP VM, reinstall it and all my XP apps, and start again.

You really need to find out what it is in NU that upset this XP VM. Everything ran beautifully until I used NU. If it's happening to me then I cannot be the only one. I'm quite disappointed; I have always trusted Norton products.

Any ideas?

Philip

Kudos0

Re: DON'T INSTALL NORTON UTILITIES 16 - it trashed my system, and I need it for running my business.

Hey Phil,

Once you are in the XP VM, set the user password for XPUSER to anything you like. Once this has completed, log off the VM, go back to the black screen that you saw before and then 'enable integration features' The next time you log in you should be able to see your hard drives. 

Skreddy

Kudos0

Re: DON'T INSTALL NORTON UTILITIES 16 - it trashed my system, and I need it for running my business.

I gave up messing around trying to fix it. I regret that you were unable to help.

I uninstalled XP Virtual Machine and reinstalled it again. Everything is now working OK, and I have full access to the main hard drives.

So, thanks for trying; but you still have an issue to resolve: NU is bad news.

Happy New Year.

Philip

Kudos0

Re: DON'T INSTALL NORTON UTILITIES 16 - it trashed my system, and I need it for running my business.

I put NU16 on and found it was probably a mistake as well. It is much more aggressive than previous versions about file removal. It took out Microsoft Jet database components on Win7 which kills many database related apps. Unlike previous versions, it removes files that browsers are currently using which, of course, kills the browser (yes, the option to check for active browser is checked). I am not sure just how much other damage has been done.

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