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Major Issues - No response? It's goodbye then! And I'm so sorry!
Hello, and firstly let me say how easy Norton 360 was to use. Too easy as it transpires!
Now about the 19th of this month ( December - 2012 ) I noticed a small red cross on the Norton Icon on the task Bar.
How long it had been there I couldn't say!
... BUT! ... IT WAS A LONG TIME AS YOU'LL FIND OUT!
I opened the program to be confronted with a message that I was at risk and I should press the FIX button. I did repeatedly, to no avail. I went in as Admin and reset all the options manually turning the antivirus ON:
... They reset themselves, to the, off; position?
I searched the Web and found your forums! Seems I wasn't alone. A lot of people had reported the same issue.
Here is an example of just one! There are very, very many!
> I first noticed a small red cross on my tool bar today. Norton 360 reports I’m at risk. Antivirus,
> SONAR Protection are all OFF!
> I tried running ‘FIX’, but it fails to do anything.
> On the support page I download the NIS removal tool, but it would not download the correct install files.
> Told me to do it manually. System took me back to the automatic removal tool page?
> UK resident: Subscription renewed in 250 days. Date and time correct.
Apart from the last part my condition was EXACTLY the same! ... My subscription was shorter at 43 days.
I went through the solutions proposed.
Computer Windows XP (sp3)
My Date and time are correct :
The remedy proposed by members in the forum *AND* the 'robot' in charge, was that I uninstall and reinstall.
I'm sorry, but this really isn't good enough! I've paid £50:00 for this program! It's not some cheap freebee program off the web. It's Symantec for heavens sake! Advising a complete reinstall simply isn't good enough!
... But seeing nothing else for it: I downloaded the Removal Tool, and Ran it as the Admin!
It gagged, saying it couldn't download the Installation files, and that I should do it manually. Here's the link. And guess what?
... It sent me right back to the automatic 'Removal-Tool' page.
By now I was becoming less happy by the second. I sent in a request for some in the form of email assistance. Nothing came back? And after two days I gave up.
I bit the bullet : Searched the web and found something called 'Bit-Defender!'
Using the UNINSTALL option in Norton 360 : I managed to finally uninstall the program. Running 'bit-defender' was a pain, and I don't recommend that program to anyone *at* *all*, but what it told me! Was that, I had two months of Critical Window Install, and updates files; that needed down loading and installing.
Two Hours later I'm finally protected again. Running 'Malwarebytes' Anti-Malware showed nothing other than a few tracking cookies. So we can assume that I wasn't subject to a Viral Attack! We can also assume further, that the problem I had was as a direct response to the November Update.
... The one your so proud about, the one, that incorporates Windows 8!
Now here's just a suggestion for your programmer, but being as I was an administrator, and I couldn't change the settings? Then the assumption would be was that another user was installed on my computer, during that update : With system wide 'Admin-Privileges', but higher than mine?
The proposed concept of deleting the install and reinstalling ... Wiped out that system user!
I've moved on with 40 days of my subscription outstanding. Symantec : You are supposed to be the BEST! ... I've seen NOTHING over this Christmas period, that would suggest that the best has been shown here!
... I liked the simplicity of Norton 360, but I've been forced to accept that AVG, as a distant second best; is my only alternative antivirus tool.
Thank-you for reading this post, and goodbye!
P.S.. If you have any HONEST updates as to what really happened with that update, then I'd really like to hear them!
... If all your do, is come out with platitudes, then its going to be goodbye forever!
This post has been placed here to show other users that they are *NOT* alone!