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Kudos0

search certified toolbar

Hi all

everytime i open google in chrome i am directed to  'search certified toolbar' even though i have google.com as default

can anyone advise if this is a virus

thanks and regards

Replies

Kudos0

Re: search certified toolbar

Hi all

everytime i open google in chrome i am directed to  'search certified toolbar' even though i have google.com as default

can anyone advise if this is a virus

thanks and regards

Kudos0

Re: search certified toolbar


miche109 wrote:

Hi all

everytime i open google in chrome i am directed to  'search certified toolbar' even though i have google.com as default

can anyone advise if this is a virus

thanks and regards


Welcome,

Doesn't sound like one. You might try running Malwarebytes free scanner

http://www.malwarebytes.org/products/malwarebytes_free

or the one from SuperAntiSpyware

http://superantispyware.com/

and see if that doesn't clear out the problem.

Keep us posted

Dick Win7x64 SP1 current NSBU
Kudos0

Re: search certified toolbar

I am also having this issue in both Firefox and Internet Explorer. I was able to remove the toolbars through the usual settings, but my homepage still reverts to http://search.certified-toolbar.com/?si=41460&st=shortcut&tid=3192 even after changing the homepage. My chosen homepage will work during that session, but if I close and reopen my browser it reverts to the Certified Toolbar  search.

Internet searches seem to indicate that this is a malware/hijacking/trojan type issue with complicated removal steps, and in many forums peopel are saying that it is not working.

I have performed a full system scan using Norton Internet Security (latest version, and with live updates updated) which fixed 32 tracking cookies but found nothing else. Why isn't Norton picking this up, and is it infact a virus or something to be concerned about. (Anything that takes over my computer I guess is something to be concerned about, but some forums suggest that it might be used for identity theft).

I have basic computer literacy, so if anyone has any answers please simplify your answers!

Would really appreciate a response from Symantec as there seems to be nothing on their website about this issue.

Thanks to anyone who has some suggestions.

Kudos0

Re: search certified toolbar


j1j2a3j4 wrote:

I am also having this issue in both Firefox and Internet Explorer. I was able to remove the toolbars through the usual settings, but my homepage still reverts to http://search.certified-toolbar.com/?si=41460&st=shortcut&tid=3192 even after changing the homepage. My chosen homepage will work during that session, but if I close and reopen my browser it reverts to the Certified Toolbar  search.

Internet searches seem to indicate that this is a malware/hijacking/trojan type issue with complicated removal steps, and in many forums peopel are saying that it is not working.

I have performed a full system scan using Norton Internet Security (latest version, and with live updates updated) which fixed 32 tracking cookies but found nothing else. Why isn't Norton picking this up, and is it infact a virus or something to be concerned about. (Anything that takes over my computer I guess is something to be concerned about, but some forums suggest that it might be used for identity theft).

I have basic computer literacy, so if anyone has any answers please simplify your answers!

Would really appreciate a response from Symantec as there seems to be nothing on their website about this issue.

Thanks to anyone who has some suggestions.


Browser redirects and home page hijacks are not a virus. They are annoying but will not harm your system.

Try the two scanners  that Dick mentions in the post above yours.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: search certified toolbar

Thanks for the reply. Have done all those things but it is still happening. Other forums suggest that it is "search.certified-toolbar.com installs itself in a computer without user's knowledge or permission. search.certified-toolbar.com contains rootkit and Trojans which can automatically record your online behaviors in order to steal personal information and confidential data such as bank account information, credit card information, social security number. These confidential information then be transferred to remote server. Your personal information will be in high risk of exposure to public. "

Many sites are advising to download anti malware - but I still would have thought all of this would be covered by my Norton Internet Security.

Any suggestions?! Thanks.

Kudos0

Re: search certified toolbar

No security software can catch 100% of all malware. That is why we often suggest a second scan with the free version of Malwarebytes or SuperAntiSpyware.

Remember that there are tens of thousands of new malware variants released every day. You may run into one of these before the security companies have detected and updated the malware definitions. Then everyone is playing catch up.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: search certified toolbar

hi i too have this program running and cannot find it anywhere.

I tried Malware Bytes and it did not find anything.

Any help would be gladly appreciated.

Kudos0

Re: search certified toolbar

I have managed to fix the issue on firefox by following instructions on other forums where people have had this same issue. What fixed it for me eventually was uninstalling then reinstalling firefox. However, I still cannot fix IE. I have removed the toolbar, but the home page always opens on certified toolbar. Have tried using several free downloads of anti spyware/malware (eg SUPERanti spyware and  Malware bytes anti spyware. First scan of Malware bytes found and removed infected files, but am still having the issue with IE, although subsequent scans have found nothing.


I've tried resetting the home page in IE internet options settings, but always reverts to certified toolbar on re-opening.

I know that new malware comes up all the time, but this is not new according to posts on other forums back in 2012. Would have thought that Norton would have come up with a solution by now seeing we pay them a lot for supposedly the best protection around.

I also had Chrome infected by this, but have just deleted it and all of its files with Revo uninstaller.

Anyone who finds a fix to the IE please post how you did it.

Still would love to hear from Symantec about this and what they're doing about it and how we can remove whatever it is from our computers....

Thanks..

Kudos1

Re: search certified toolbar

Managed to finally fix the IE issue after watching a YouTube instruction on http://www.youtube.com/watch?v=6QXSDcIFhmc (How to uninstall (remove) Certified Toolbar (search, homepage)

and this was the last little bit that fixed it for me, as after the YouTube instructions I was still having the problem....

"Browser Shortcuts

Certified Toolbar may alter browser shortcuts on Windows operating systems.

1. Right click on a browser shortcut and select Properties

2. On the short cut tab, notice that in the Target field the certified toolbar site has been added after the double quotes. Delete this part and hit OK. If your short cut is pinned to the task bar you have  to unpin it first, then correct the shortcut in the start menu, and re-pin it to the task bar".

I found this info in www.botcrawl.com, and it was exactly my issue. Outlook also had this problem in its Target menu.

I also updated all Microsoft updates, as well as Adobe and Java (as some forums suggested that versions not updated might render your computer vulnerable).

Hope this helps someone, as it took me two days to fix!! So far no more problems with this!

Kudos0

Re: search certified toolbar

j1j2a3j4

Thanks for passing this information to the forum. Hope this also helps the others posting here.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: search certified toolbar

a further update just when I thought it was all fixed. After resolving the issue I was able to use the Internet but after an hour or so my Internet connection cut out. At first when I went to the network map it showed a question mark between my computer and modem where there would usually be a direct link. After refreshing the Internet connection, I then got an error message "windows could not automatically detect this network's proxy settings"

other forums where others have had this issue seem to accredit this same problem to malware! Ih ave managed to get the modem working to access Internet from other devices but cannot connect my PC. Nothing showing up on malwarebytes scan and norton is still saying everything is good on my system! 

This is obviously a common problem given the large number of views on this topic since I adeyed to it yesterday and still NOTHING from Norton! 

Anyone who has a solution please suggest it  here! 

Thanks

Kudos0

Re: search certified toolbar

This sounds like it has gone deeper into your system than what we can handle here.

I would suggest going to one of the following malware removal sites listed below.

http://www.bleepingcomputer.com/
http://www.geekstogo.com/forum/
http://www.cybertechhelp.com/forums/
http://forums.whatthetech.com/
http://support.emsisoft.com/forum/6-help-my-pc-is-infected/

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: search certified toolbar

Me again. Looked at www.bleepingcomputer.com and found as similar issue.I then pressed Start+R, entered devmgmt.msc which took me to Device Manager.

Clicked on View, Show Hidden Devices. I noted that an alert (little black arrow pointing downwards) was displayed next to several items in the non-plug and play drivers section under the Network Adaptors. One read "NSI proxy service driver" - as I knew I was having problems with the proxy service, I uninstalled this and hoped for the best. 

The computer asked for a reboot, and I was actually going to reinstall it after my computer restarted. However, upon start up, my internet connection was working again and the NSI proxy service driver is gone...

I'm no computer genuis, and probably shouldn't have fiddled with these things that I know nothing about, however, it has fixed the issue at least for now!

Don't know if I can expect any further issues, or if there are any further underlying viruses/malware/who-knows-what.

I am still reluctant to trust my internet security, so would still welcome thoughts from anyone who knows better!

Thanks

Kudos0

Re: search certified toolbar

Hi j1j2a3j4,

If in doubt, no, go to one of the free removal sites peterweb suggested to double check/verify your system is clean.

Kudos0

Re: search certified toolbar

You may have gotten one of numerous tentacles that this malware contains.

You were at Bleepingcomputers and took something from another users problem. It is not usually a good idea to do this with malware removal as each and every computer is slightly different and that difference can cause a solution on one system to mess up a second one.

You should start your own thread over there and stay with whoever starts with you. Follow the directions to the letter, and you will have a clean system

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: search certified toolbar

Hi,

I have the same probelm. Have installed various malware detectors and none of them find it when I run complete system scans....Very frustrating as there is no way of removing this certified toolbar search thing from my laptop. Some reports say it is not malicious, others say it is very malicious. I just want it gone from my laptop.

Has anyone got any steps to folow to remove it?

Kudos0

Re: search certified toolbar

See my post above about malware removal sites. This item seems to dig deep into your system, and you need the right help.

http://community.norton.com/t5/Norton-Internet-Security-Norton/search-certified-toolbar/m-p/898109/highlight/true#M230206

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: search certified toolbar

I have also found it again this morning when I open Word and a few other programs. Easily fixed though, as this bit just seems to be a problem with how it opens.

The programs which were affected were pinned to my start menu. If you right click on them, then remove from start menu, then this fixes it. When repinning them there, or opening again, then it's gone.

Latest scans have shown all clear, so hopefully that is truly the case!

Thanks to Peter for his advice through this forum.

Kudos0

Re: search certified toolbar


j1j2a3j4 wrote:

I have also found it again this morning when I open Word and a few other programs. Easily fixed though, as this bit just seems to be a problem with how it opens.

The programs which were affected were pinned to my start menu. If you right click on them, then remove from start menu, then this fixes it. When repinning them there, or opening again, then it's gone.

Latest scans have shown all clear, so hopefully that is truly the case!

Thanks to Peter for his advice through this forum.


You are welcome.

Keep an eye on this issue and let us know if it comes back.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: search certified toolbar

-We have tried these for IE check if it works.

-uninstall certified toolbar in add/remove programs

-Remove all certified toolbar files in registry. (try opening regedit and press CTRL+F and type in certifed toolbar)

-Remove all browsing history

-put a checkmark on "delete browsing history after exit" on internet options.

-delete default internet exoplorer shortcut on desktop and taskbar

-type in    iexplore.exe  www.(any homepage).com  in run command

-pin to taskbar

try if it works

Kudos3

Re: search certified toolbar

A tool has been updated for the removal of certified toolbar and the repair of its changes to windows.

Go to Bleeping Computer for help.

For Certified Toolbar on its own http://www.bleepingcomputer.com/virus-removal/remove-search.certified-toolbar.com-hijacker

Quads

Kudos0

Re: search certified toolbar

j1j2:

> I have performed a full system scan using Norton Internet Security

> (latest version, and with live updates updated) which fixed 32 tracking cookies

> but found nothing else. Why isn't Norton picking this up

...

> norton is still saying everything is good on my system!

Why doesn't a full scan by NIS _find_ this?

Quads:

> A [Bleeping Computer] tool has been updated for the removal of

> certified toolbar and the repair of its changes to windows.

Why doesn't NIS _fix_ this also?

Kudos0

Re: search certified toolbar

a) the tools are serperate

b) read the instructions to find out why.  Easy. (well for people in the know and can look at pretty pics)

Quads

Kudos0

Re: search certified toolbar

-We have tried these for IE check if it works.

-uninstall certified toolbar in add/remove programs

-Remove all certified toolbar files in registry. (try opening regedit and press CTRL+F and type in certifed toolbar)

-Remove all browsing history

-put a checkmark on "delete browsing history after exit" on internet options.

-delete default internet exoplorer shortcut on desktop and taskbar

-type in    iexplore.exe  www.(any homepage).com  in run command

-pin to taskbar

For Chrome

-Remove chrome shortcut icon after uninstalling certified toolbar files

-Clear all homepage

-type in a new homepage

-Pin the new homepage

try if it works

Kudos0

Re: search certified toolbar

Just a repeat message from page 2.

Quads

Kudos0

Re: search certified toolbar

Just so people can see the shortcut search and fix, here is a log below,

Shortcut Cleaner 1.2.1 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2013 BleepingComputer.com
More Information about Shortcut Cleaner can be found at this link:
http://www.bleepingcomputer.com/download/shortcut-cleaner/
Program started at: 02/27/2013 01:15:49 PM.
Searching C:\Users\User\AppData\Roaming\Microsoft\Windows\Start Menu\
* Shortcut Cleaned: C:\Users\User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Accessories\System Tools\Internet Explorer (No Add-ons).lnk => C:\Program Files\Internet Explorer\iexplore.exe -extoff hxxp://search.certified-toolbar.com?si=41460&st=shortcut&tid=3192
* Shortcut Cleaned: C:\Users\User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Internet Explorer.lnk => C:\Program Files\Internet Explorer\iexplore.exe hxxp://search.certified-toolbar.com?si=41460&st=shortcut&tid=3192
Searching C:\ProgramData\Microsoft\Windows\Start Menu\
Searching C:\Users\User\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\
* Shortcut Cleaned: C:\Users\User\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Launch Internet Explorer Browser.lnk => C:\Program Files\Internet Explorer\iexplore.exe hxxp://search.certified-toolbar.com?si=41460&st=shortcut&tid=3192
* Shortcut Cleaned: C:\Users\User\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar\Internet Explorer.lnk => C:\Program Files\Internet Explorer\iexplore.exe hxxp://search.certified-toolbar.com?si=41460&st=shortcut&tid=3192
* Shortcut Cleaned: C:\Users\User\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar\Windows Media Player.lnk => C:\Program Files\Windows Media Player\wmplayer.exe /prefetch:1 hxxp://search.certified-toolbar.com?si=41460&st=shortcut&tid=3192
* Shortcut Cleaned: C:\Users\User\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Vuze.lnk => C:\Program Files\Vuze\Azureus.exe hxxp://search.certified-toolbar.com?si=41460&st=shortcut&tid=3192
Searching C:\Users\Public\Desktop\
Searching C:\Users\User\Desktop\

Quads

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