When I try to run the backup, it starts & then fails, telling me the backup drive isn't connect, but it is. I'm able to open it & access files, so the computer definitely sees it. How can I fix this?
Welcome to the Norton Community Forums.
First - I assume that you are using the backup facility in Norton 360. Can you tell us which version of N 360 you are using.
Have you ever run N 360 backup before?
Have you tried running preview?
How is the backup disk connected to the PC?
Are you telling N 360 to back up to the drive or to a folder in the drive?
I look forward to your reply and hope we will be able to resolve your problem soon.
I've been running it the same way for years without changing anything. I managed to get it to successfully run today by restarting & then "changing" my backup settings to the same options that were already there.
Not sure what happened, but it's working now. Thanks!
Glad it is working again jezyk. :-)
Good luck in the future.
If you are experiencing an issue that needs urgent assistance please visit our customer support area:
There are currently 5 users online.