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Norton Internet Security will not uninstall
Problem this morning with connectivity.: Internet Explorer cannot display this page. Next message The Norton Product is not properly installed then 'The product installation is broken' Note that the product was bought from Norton in July 2012 and has worked satisfactorily since then.
Clicking the Norton program tags produced the message C:\Program files (x86)\Norton Internet Security\Engine64\18.104.22.168\uistub.exe Unspecified error. Also Norton Internet Security encountered an error. Error 8504.104. Then Liveupdate repair failed.
Virtual agent recommended uninstalling old version then installaing new version of NIS. Uninstalling procedure is quite straightforward but there was no response and no uninstallation after highlighting Norton Internet Security 22.214.171.124 and clicking on Uninstall/change (Windows 7). Blue highlight turned to grey but no prompt..
Turned to Norton Removal Tool. Downloaded that for NIS onto my old system (XP)and moving it across to the problem system (Windows 7) using a memory stick . Message then: this file not compatible with the version of Windows you're running. Check your computer's system information to see whether you need an x86 (32-bit) or x64 (64-bit). We have x64.
But the Removal Tool just specifies NIS not the system on which it is running.
Where to now?