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Kudos0

Error 3048,3

Hello,

For the last couple of weeks, I have been getting notification about Error 3048,3 every couple of days right after I do the first manual LiveUpdate of the day (other subsequent LiveUpdates are fine).  Autofix then fixes an "installation" problem each time.  The problem goes away for a couple of days then reappears again.   Does anybody know why this happens?

I am running Win 7 with NIS 20.3.0.36

If I were to reinstall NIS, how do I get a clean copy without burning up another subscription? 

Thanks.

Replies

Kudos0

Re: Error 3048,3

Hello,

For the last couple of weeks, I have been getting notification about Error 3048,3 every couple of days right after I do the first manual LiveUpdate of the day (other subsequent LiveUpdates are fine).  Autofix then fixes an "installation" problem each time.  The problem goes away for a couple of days then reappears again.   Does anybody know why this happens?

I am running Win 7 with NIS 20.3.0.36

If I were to reinstall NIS, how do I get a clean copy without burning up another subscription? 

Thanks.

Kudos0

Re: Error 3048,3

Hi Aviars1234,

Here is the Norton solution .  Please be sure to click on the What if this didn't work? link at the bottom of the pageif this does not fix your situation.

Kudos0

Re: Error 3048,3

That error popped up for me a few minutes ago; but that was the first time on this system. I did have a similar error a few months ago on one of my other systems; but according to the report the fix was successful in both cases. I've been using Norton Internet Security ever since it was first offered on the market, but NIS 2013 is the first version that I've experienced anomalies with and it seems a little quirky to me!!!!

NIS 2013 seems to be having a number of unsolved problems with IE10 on Windows 7 systems!!!!!!!!!!!!!!!!!!!!

Kudos0

Re: Error 3048,3

Hello,

Thanks for your info

I updated the definitions as was recommended but did not observe anything changing.  I do not know if it worked since this error pops up at random...I'll wait and see if it shows up during the next week or so.  If it does, then I will run NPE ( I have heard that this is a last resort option since it can mess up the system).  

From the logs, this error has happened once in January, once in February, then once at the beginning of March, twice at the end of March (within a span of two days) and then today (4 April).

My computer seems to be running as normal so I'm really not sure what is going on....all my on-demand scans with MBAM  and SAS come up clean as well as safe-mode scans with NIS. 

Anybody have any ideas?

Kudos0

Re: Error 3048,3

Aivars1234 with the random happenings - I have to wonder if by chance your system clock could be either off or losing time?  Is it an older system that the CMOS battery may be going bad on?

Also, in regards to the NPE, it is becoming more acceptable to run it for something more than a last resort - the most important thing is that you do not permit it to delete anything that you are not positive it is safe to delete.  If in doubt, you can come back here and someone will be able to give you some information on the removal.

Kudos0

Re: Error 3048,3

Hello, thanks for your advice... I ran NPE with the rootkit scan (wasn't as painful or as long as I thought it would be) and the scan came up clean....only had 1 file that was unknown (but I know it is safe)...didn't prompt for any removals or threats.

How would I find if my system clock is having problems?  This is a pretty new computer, only had it a year or so....

I am scratching my head about the randomness of these errors, again, it only happens every several days, right after or during, the first manual LiveUpdate after the computer has been idle say overnight...the autofix fixes an "installation" (although it once had to fix an "internet connection too") then everything works fine till several days later, same thing happens and same autofix....

I try and practice good security habits, scan everything I download with MBAM, SAS and NIS, and I only browse to Norton recommended sites. 

I just want to make sure that NIS is working fine and there is nothing malicious lurking in some dark corner of my computer.

Any more insight will be appreciated.

Kudos0

Re: Error 3048,3

Possibly dropouts in your (wireless?) network.

I found this thread helpful:

http://community.norton.com/t5/Norton-Internet-Security-Norton/Norton-Antivirus-20-3-0-36-3048-3/m-p/926283/highlight/true#M234064

I find it ludicrous that Norton manages to break itself like this when applying a LiveUpdate.  I "parked" my laptop for a couple weeks, first running a full scan and then hibernating it.  Turned it back on, Norton did its thing updating definitions/patches in the background, and then barfed with 3048,3 ultimately suggesting I remove/re-install.   Yes, consumer-class software at its finest.

Another anecdote: I had to reboot my laptop a few days ago (required by Windows Update), evidently while LiveUpdate was in the middle of applying an update in the background.  When the system came back up, no Norton systray icon, Firefox couldn't open any URL's, and Norton toolbar had disappeared.  A little investigating showed instCA.exe ("Install Custom Action" child process of ccSvcHost) in a suspended state, which evidently puts ccSvcHost in a waiting state and effectively stops NIS in its tracks.  Waited an hour,  Still suspended.  Tried a reboot,  no change, still suspended.  Searched these forums from another computer.  No hits. Guess what?  Remove and reinstall.

Win7-SP1 Pro x64, WinVista-SP2 Ultimate x64NIS 21.1.0.18
Kudos0

Re: Error 3048,3

I have NIS 19.9.1.14.  I just got this error dialog box the first time this morning, a minute after manual updates.

I found the threads about this error message, but can someone make a general statement about what causes it?

Is it just a glitch in updating?

The official page just says to download the intelligent updater or run power eraser.  It doesn't explain what the error actually is!

Does it happen to some users, just once?

Kudos0

Re: Error 3048,3

By the way, it ran some kind of autofix and it says in my history that it was repaired.

But the way these things are, it might happen again, since I don't know what caused it.

Kudos0

Re: Error 3048,3


robertjc wrote:

I have NIS 19.9.1.14.  I just got this error dialog box the first time this morning, a minute after manual updates.

I found the threads about this error message, but can someone make a general statement about what causes it?

Is it just a glitch in updating?

The official page just says to download the intelligent updater or run power eraser.  It doesn't explain what the error actually is!

Does it happen to some users, just once?


Error 3048,3 falls under the very wide category of "update failed to install".  It is used whenever an update fails - Liveupdate, engine update, any of the definition updates, etc - so what the exact failure in each case is,  is sometimes tough to pinpoint. 

Thus it is hard to say exactly what caused it, as each situation could be a different cause, as each cause under a general error code could be different.

Yes, it does happen to some users just once and others more than once and perhaps that is because no two systems are identical and also sometimes in multiple occurences ti could be the users' system setup - or even possibly a bug in the program.

Kudos0

Re: Error 3048,3

I just got the error message again.  This time it tried to fix itself and failed.
It was about 20 minutes after manual updating.
Norton advised me to download the Intelligent Updater which is 197M and took about 20 minutes.  I ran it, and it said it was successful.  But a few minutes later, the 3048 error box appeared again.
I followed further Norton advice and downloaded Norton Power Eraser which is very small, and ran it.  It restarted the whole computer and scanned for about 5-10 minutes.  I forgot what it said exactly, except that it found nothing.
I did research and this error message is just a broad way of saying something is wrong with the updates.  It shouldn't be like this, and the fixes should be automatic.  I hate to think how the average Joe would deal with this.

Kudos0

Re: Error 3048,3

I just got the error for the third time.

I downloaded the big file again.  It's slightly different in size from the last one.

I don't know what to think, except that in the future Ill just ignore the error message, or stop using Norton.

Kudos0

Re: Error 3048,3

I also get this error message, out of the blue, every few months. I know my installation of NIS 2013 is working properly and I know it's fully updated. I just ignore the message. All software has bugs. I don't worry about it. NIS works fine.

Kudos0

Re: Error 3048,3

Another instance, this time on my wife's laptop, after a planned reboot.

I'll repeat the key sentence from my previous post:

I find it ludicrous that Norton manages to break itself like this when applying a LiveUpdate.

Please PLEASE take heed, Mr. Norton. There needs to be a "repair" function in Add/Remove | Programs/Features. And there needs to be some additional support around this error code - a pop-up that directs you to the Support website is NOT the way to go, since the "official" solution is to uninstall/reinstall.

When users get an unrecoverable ERROR. from an application that they otherwise assume they can trust to keep their computer safe (can you say "paranoia"),  THAT TRUST ERODES. Don't you get it?!?

Win7-SP1 Pro x64, WinVista-SP2 Ultimate x64NIS 21.1.0.18
Kudos0

Re: Error 3048,3

I got the error again, but this time, it was BEFORE I loaded updates.  About ten minutes after startup.  A few weeks after the last time.

I'm just going to ignore it from now on.  I'm not going to go to their site and load that big fix file any more.

Kudos0

Re: Error 3048,3

Got this error out of the blue today after I had already manually ran Live update and grobbed the latest updates, which were the exact same definitions listed on the definitions download page.  I ran LiveUpdate again and the web protection and antispam definitions downloaded.

i'm guessing the pulse update failed or something.  I was doing an iTunes sync at the time.

Kudos0

Re: Error 3048,3

Hi Aivars1234

I got error 3048,3 for the first time yesterday, autofix popped up for the first time that I can remember.  I was on the web but all my automatic updates are off and I’m running NIS version 19.9.1.14 on windows vista.  I just restarted the computer as autofix reported success, and so far no error.

ATB

intesec

Kudos0

Re: Error 3048,3

I have also been getting this error and have followed the instruction, but t has happened again. I am not going to keep doing it as it didn't seem to do anything anyway!

Prior to this error coming up I have had other problems. My Norton is telling me all is secure, but windows is telling me it's switched off! Plus my computer is running extremly slowly/freezing, making it almost unusable. I also keep getting messages telling me norton is not responding.

Something needs to be sorted out as it's not acceptable. I started thinking I had a virus and today I ran a scan in safemode. It came back as no threats.

Kudos0

Re: Error 3048,3


yank wrote:

robertjc wrote:

I have NIS 19.9.1.14.  I just got this error dialog box the first time this morning, a minute after manual updates.

I found the threads about this error message, but can someone make a general statement about what causes it?

Is it just a glitch in updating?

The official page just says to download the intelligent updater or run power eraser.  It doesn't explain what the error actually is!

Does it happen to some users, just once?


Error 3048,3 falls under the very wide category of "update failed to install".  It is used whenever an update fails - Liveupdate, engine update, any of the definition updates, etc - so what the exact failure in each case is,  is sometimes tough to pinpoint. 

Thus it is hard to say exactly what caused it, as each situation could be a different cause, as each cause under a general error code could be different.

Yes, it does happen to some users just once and others more than once and perhaps that is because no two systems are identical and also sometimes in multiple occurences ti could be the users' system setup - or even possibly a bug in the program.


In addition to Yank's information about the possible causes of this error.

This error can also be created when there is some temporary update server problems. It could be maintenance on the server or any server between Symantec and the user's system. This explains how the user can see this error and then everything works fine a short time later.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Error 3048,3

I got the same error message too, but this is only for my temporary Internet Security 2013.  And it even tried to fix itself and failed. 

Kudos0

Re: Error 3048,3


DebbieKearns wrote:

I got the same error message too, but this is only for my temporary Internet Security 2013.  And it even tried to fix itself and failed. 


If yours is a case of the temporary server issue, just wait for a few hours and try running LiveUpdate again.

Are you refering to a trial version of NIS? Do you still have time left on the trial?

Things happen. Export/Backup your Identity Safe data.

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