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Kudos0

Identity Safe crashes all the time.

Any idea why Identity Safe crashes numerous times a day on google chrome? popup message says the plug-in is unresponsive and the program crashes

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Kudos0

Re: Identity Safe crashes all the time.


DannyBishop wrote:
Any idea why Identity Safe crashes numerous times a day on google chrome? popup message says the plug-in is unresponsive and the program crashes

Welcome,
Can you provide some additional details about your system and software?

Thanks

Dick Win7x64 SP1 current NSBU
Kudos0

Re: Identity Safe crashes all the time.

Since the latest update for N360 my identity safe toolbar always loads. Before it never loaded properly--required a Chrome reload or restart and Fill logins did not work. I also had occasional Identity Safe crashes. Previously, I had constant Autofixs and logged 3-pages of those in less than a month.  Over the last several days, Chrome has worked flawlessly with N360/ID Safe.  

Win 8.1x64_ i7-4700MQ CPU @ 2.40GHz_32GB Ram_N360P_Free MBAM_ 21.5.0.19_FFox 31.0_Chrome 37...102
Kudos0

Re: Identity Safe crashes all the time.

Try clicking on Support - Get Support to run  Autofix to check your installation and fix what it finds.

Be sure you have run LiveUpdate manually a few times, rebooting as necessary, until no updates are available.

What version of Norton are you using? Support - About.

Things happen. Export/Backup your Identity Safe data.

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