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Kudos0

Malwarebytes possible conflict?

I realise there may be an existing thread on this issue but I did not want to read through twenty pages of posts. Today for the very first time when I go to the Get Support option located under Support I get an Autofix Attention screen stating that there is a conflict with Malwarebytes V1.75.0.1300. I have never had this message before and I don't know how there could be a conflict since I only have Malwarebytes as a backup scanner i.e. there is no real time monitoring.

Why is this message only coming up now when I have had Malwarebytes on my PC for two years now with no indication of problems with NIS of any year before?

Replies

Kudos0

Re: Malwarebytes possible conflict?

I realise there may be an existing thread on this issue but I did not want to read through twenty pages of posts. Today for the very first time when I go to the Get Support option located under Support I get an Autofix Attention screen stating that there is a conflict with Malwarebytes V1.75.0.1300. I have never had this message before and I don't know how there could be a conflict since I only have Malwarebytes as a backup scanner i.e. there is no real time monitoring.

Why is this message only coming up now when I have had Malwarebytes on my PC for two years now with no indication of problems with NIS of any year before?

Kudos0

Re: Malwarebytes possible conflict?

Hello,

I got the same message, and have followed the same thread that you mentioned.

This morning I switched my setitngs to turn off Smart Defintions and now I understand what the fuss is about. I didn't have the problem before. I received a 186 MB download.

Win8.1 x64, NIS 21.6.0.32, AMD A6-5400K APU and 6GB RAM
Kudos0

Re: Malwarebytes possible conflict?

Same here.

I have been running Malwayrebytes Free version for quite a while now and just got the error 3048, 3 this morning. (04.18.2013) (Conflicting Product - Malwarebytes Anti-Malware version 1.75.0.1300)

I ran the Intelligent Updater as suggested. (Power Eraser was suggested if that did not work.)  It didn't give me any indication that anything was fixed, or rather that a certian program wasn't downloaded (towards the bottom).  Here is the log:

Thu Apr 18 11:38:46 2013 : ******************************************************************

Thu Apr 18 11:38:46 2013 : Starting Intelligent Updater - Version 5.1.1.7

Thu Apr 18 11:38:46 2013 : ******************************************************************

Thu Apr 18 11:38:46 2013 : AUTH SYMSIGNED BEGIN: Started.

Thu Apr 18 11:38:46 2013 : AUTH SYMSIGNED CLASS3 BEGIN: Entering CriticalSection Initialization .

Thu Apr 18 11:38:46 2013 : AUTH SYMSIGNED CLASS3: Succeeded find the class 3 ID, returning TRUE.

Thu Apr 18 11:38:46 2013 : AUTH SYMSIGNED END: Finished processing. Returns TRUE

Thu Apr 18 11:38:46 2013 : IU RES SYMSIGNED SUCCESS: Successfully verified Symantec Signature for the iuResource.dll

Thu Apr 18 11:38:46 2013 : IU RES LOAD: Successfully loaded the resource file..

Thu Apr 18 11:38:46 2013 : IU MODE: IU is running is FULL mode.

Thu Apr 18 11:38:55 2013 : CONFIG LOAD SUCCESS: Successfully loaded the configuration file: iuConfig.xml.

Thu Apr 18 11:38:55 2013 : IU INFO: File-name : 20130418-005-v5i64.EXE

Thu Apr 18 11:38:55 2013 : IU INFO: Creation-date : 20130418

Thu Apr 18 11:38:55 2013 : PROCESSING ENTRY: VIRSCAN.zip - Virus Definitions

Thu Apr 18 11:38:55 2013 : Entry details:

Thu Apr 18 11:38:55 2013 : Update-File: VIRSCAN.zip

Thu Apr 18 11:38:55 2013 : Update-Desc: Virus Definitions

Thu Apr 18 11:38:55 2013 : Auth DLL Name: SAVIUAuth

Thu Apr 18 11:38:55 2013 : Auth DLL Location: local

Thu Apr 18 11:38:55 2013 : Auth Content-Type: virus definitions x64

Thu Apr 18 11:38:55 2013 : Deploy Content-Type: virus definitions x64

Thu Apr 18 11:38:55 2013 : Deploy DLL Name: SAVIUDeploy

Thu Apr 18 11:38:55 2013 : Deploy DLL Location: local

Thu Apr 18 11:38:55 2013 : AUTH DLL LOCATION: IU will read the DLL location from registry - SAVIUAuth

Thu Apr 18 11:38:55 2013 : REG SUCCESS: Success while opening key

Thu Apr 18 11:38:55 2013 : REG FAILURE: Failed while fetching the path from registry.

Thu Apr 18 11:38:55 2013 : DEPLOY DLL LOCATION: IU will read the DLL location from registry - SAVIUDeploy

Thu Apr 18 11:38:55 2013 : REG SUCCESS: Success while opening key

Thu Apr 18 11:38:55 2013 : REG FAILURE: Failed while fetching the path from registry.

Thu Apr 18 11:38:55 2013 : IGNORE ENTRY: Ignoring entry for VIRSCAN.zip because of registry read failure. Error occurred while reading the path for the Authorization DLL from the registry.

Thu Apr 18 11:38:55 2013 : The product corresponding to this entry in iuconfig.xml is not installed on the system.

Thu Apr 18 11:38:55 2013 : PROCESSING ENTRY: VIRSCAN.zip - Virus Definitions

Thu Apr 18 11:38:55 2013 : Entry details:

Thu Apr 18 11:38:55 2013 : Update-File: VIRSCAN.zip

Thu Apr 18 11:38:55 2013 : Update-Desc: Virus Definitions

Thu Apr 18 11:38:55 2013 : Auth DLL Name: ISAuthDLL

Thu Apr 18 11:38:55 2013 : Auth DLL Location: local

Thu Apr 18 11:38:55 2013 : Auth Content-Type: virus definitions x64

Thu Apr 18 11:38:55 2013 : Deploy Content-Type: virus definitions x64

Thu Apr 18 11:38:55 2013 : Deploy DLL Name: ISDeployDLL

Thu Apr 18 11:38:55 2013 : Deploy DLL Location: local

Thu Apr 18 11:38:55 2013 : AUTH DLL LOCATION: IU will read the DLL location from registry - ISAuthDLL

Thu Apr 18 11:38:55 2013 : REG SUCCESS: Success while opening key

Thu Apr 18 11:38:55 2013 : REG FAILURE: Failed while fetching the path from registry.

Thu Apr 18 11:38:55 2013 : DEPLOY DLL LOCATION: IU will read the DLL location from registry - ISDeployDLL

Thu Apr 18 11:38:55 2013 : REG SUCCESS: Success while opening key

Thu Apr 18 11:38:55 2013 : REG FAILURE: Failed while fetching the path from registry.

Thu Apr 18 11:38:55 2013 : IGNORE ENTRY: Ignoring entry for VIRSCAN.zip because of registry read failure. Error occurred while reading the path for the Authorization DLL from the registry.

Thu Apr 18 11:38:55 2013 : The product corresponding to this entry in iuconfig.xml is not installed on the system.

Thu Apr 18 11:38:55 2013 : PROCESSING ENTRY: VIRSCAN.zip - Virus Definitions

Thu Apr 18 11:38:55 2013 : Entry details:

Thu Apr 18 11:38:55 2013 : Update-File: VIRSCAN.zip

Thu Apr 18 11:38:55 2013 : Update-Desc: Virus Definitions

Thu Apr 18 11:38:55 2013 : Auth DLL Name: Norton X64 AuthDLL

Thu Apr 18 11:38:55 2013 : Auth DLL Location: local

Thu Apr 18 11:38:55 2013 : Auth Content-Type: VirusDefs

Thu Apr 18 11:38:55 2013 : Deploy Content-Type: VirusDefs

Thu Apr 18 11:38:55 2013 : Deploy DLL Name: Norton X64 DeployDLL

Thu Apr 18 11:38:55 2013 : Deploy DLL Location: local

Thu Apr 18 11:38:55 2013 : AUTH DLL LOCATION: IU will read the DLL location from registry - Norton X64 AuthDLL

Thu Apr 18 11:38:55 2013 : REG SUCCESS: Success while opening key

Thu Apr 18 11:38:55 2013 : REG SUCCESS: Succeeded while fetching the path from registry.

Thu Apr 18 11:38:55 2013 : DEPLOY DLL LOCATION: IU will read the DLL location from registry - Norton X64 DeployDLL

Thu Apr 18 11:38:55 2013 : REG SUCCESS: Success while opening key

Thu Apr 18 11:38:55 2013 : REG SUCCESS: Succeeded while fetching the path from registry.

Thu Apr 18 11:38:55 2013 : AUTH SYMSIGNED BEGIN: Started.

Thu Apr 18 11:38:55 2013 : AUTH SYMSIGNED CLASS3 BEGIN: Entering CriticalSection Initialization .

Thu Apr 18 11:38:55 2013 : AUTH SYMSIGNED CLASS3: Succeeded find the class 3 ID, returning TRUE.

Thu Apr 18 11:38:55 2013 : AUTH SYMSIGNED END: Finished processing. Returns TRUE

Thu Apr 18 11:38:55 2013 : AUTH SYMSIGNED SUCCESS: Successfully verified Symantec Signature for the authorization dll C:\Program Files (x86)\Norton 360\Engine\20.3.1.22\NUMEng.dll

Thu Apr 18 11:38:55 2013 : AUTH LOAD SUCCESS: Successfully loaded the authorization dll - C:\Program Files (x86)\Norton 360\Engine\20.3.1.22\NUMEng.dll

Thu Apr 18 11:38:55 2013 : AUTH SYMSIGNED BEGIN: Started.

Thu Apr 18 11:38:55 2013 : AUTH SYMSIGNED CLASS3 BEGIN: Entering CriticalSection Initialization .

Thu Apr 18 11:38:55 2013 : AUTH SYMSIGNED CLASS3: Succeeded find the class 3 ID, returning TRUE.

Thu Apr 18 11:38:55 2013 : AUTH SYMSIGNED END: Finished processing. Returns TRUE

Thu Apr 18 11:38:55 2013 : DEPLOY SYMSIGNED SUCCESS: Successfully verified Symantec Signature for the deployment dll C:\Program Files (x86)\Norton 360\Engine\20.3.1.22\NUMEng.dll

Thu Apr 18 11:38:55 2013 : DEPLOY LOAD SUCCESS: Successfully loaded the deployment dll - C:\Program Files (x86)\Norton 360\Engine\20.3.1.22\NUMEng.dll

Thu Apr 18 11:38:55 2013 : AUTHORIZATION SUCCESSFUL: VIRSCAN.zip is successfully authorized for deployment.

Thu Apr 18 11:38:55 2013 : DEPLOY PATH SUCCESS: VIRSCAN.zip will be deployed at location C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.2.0.19\Definitions\VirusDefs\tmp678d.tmp

Thu Apr 18 11:38:55 2013 : AUTH SYMSIGNED BEGIN: Started.

Thu Apr 18 11:38:55 2013 : AUTH SYMSIGNED CLASS3 BEGIN: Entering CriticalSection Initialization .

Thu Apr 18 11:38:55 2013 : AUTH SYMSIGNED CLASS3: Succeeded find the class 3 ID, returning TRUE.

Thu Apr 18 11:38:55 2013 : AUTH SYMSIGNED END: Finished processing. Returns TRUE

Thu Apr 18 11:38:55 2013 : UNRAR LOAD SUCCESS: Successfully loaded the UNRAR DLL.

Thu Apr 18 11:38:55 2013 : UNRAR OPEN SUCCESS: Success opening RAR file VIRSCAN.zip

Thu Apr 18 11:39:01 2013 : UNRAR EXTRACT SUCCESS: Succesfully extracted VIRSCAN.zip to C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.2.0.19\Definitions\VirusDefs\tmp678d.tmp

Thu Apr 18 11:39:01 2013 : POST PROCESS SUCCESS: Successfully performed post processing for VIRSCAN.zip

Thu Apr 18 11:39:01 2013 : Calling ReleaseInstance() on the object of IIntelligentUpdaterAuthorizationManager2.

Thu Apr 18 11:39:01 2013 : PROCESSING ENTRY: VIRSCAN.zip - Virus Definitions

Thu Apr 18 11:39:01 2013 : Entry details:

Thu Apr 18 11:39:01 2013 : Update-File: VIRSCAN.zip

Thu Apr 18 11:39:01 2013 : Update-Desc: Virus Definitions

Thu Apr 18 11:39:01 2013 : Auth DLL Name: SSEIUAuth

Thu Apr 18 11:39:01 2013 : Auth DLL Location: local

Thu Apr 18 11:39:01 2013 : Auth Content-Type: virus definitions x64

Thu Apr 18 11:39:01 2013 : Deploy Content-Type: virus definitions x64

Thu Apr 18 11:39:01 2013 : Deploy DLL Name: SSEIUDeploy

Thu Apr 18 11:39:01 2013 : Deploy DLL Location: local

Thu Apr 18 11:39:01 2013 : AUTH DLL LOCATION: IU will read the DLL location from registry - SSEIUAuth

Thu Apr 18 11:39:01 2013 : REG SUCCESS: Success while opening key

Thu Apr 18 11:39:01 2013 : REG FAILURE: Failed while fetching the path from registry.

Thu Apr 18 11:39:01 2013 : DEPLOY DLL LOCATION: IU will read the DLL location from registry - SSEIUDeploy

Thu Apr 18 11:39:01 2013 : REG SUCCESS: Success while opening key

Thu Apr 18 11:39:01 2013 : REG FAILURE: Failed while fetching the path from registry.

Thu Apr 18 11:39:01 2013 : IGNORE ENTRY: Ignoring entry for VIRSCAN.zip because of registry read failure. Error occurred while reading the path for the Authorization DLL from the registry.

Thu Apr 18 11:39:01 2013 : The product corresponding to this entry in iuconfig.xml is not installed on the system.

---------------------------------------------------------------------

I ended up contacting Norton Support.  The rep. ran a Live Update and he said that Norton was working fine.  I pointed him out to the log file.  He basically said that there was no problem. (I am still on the fence about that)

I asked if he thought perhaps there would be a virus as the instructions stated if the Intelligent Updater did not fix the problem.  He was emphatic about the answer, "Absolutely not!"

Nothing was really resolved (felt that I was given "pat answers") except I was encouraged to uninstall Malwarebytes because of the conflict.

I don't feel like my issue was resolved 100% and am waiting to uninstall Malwarebytes unless I absolutely have to.

Can anyone smarter-er than the rep. I spoke to have a solution?

Kudos0

Re: Malwarebytes possible conflict?

As I stated in the other long thread - I never had the MBAM Warning until after I updated to version 20.3.1.22 and still only get it when I run Get Support.

Kudos0

Re: Malwarebytes possible conflict?


Ballistic wrote:

Hello,

I got the same message, and have followed the same thread that you mentioned.

This morning I switched my setitngs to turn off Smart Defintions and now I understand what the fuss is about. I didn't have the problem before. I received a 186 MB download.


The large download would be normal when you first turn off Smart Definitions. The full definitions need to be downloaded for the first time. The regular Liveupdates will be a more normal size after that.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Malwarebytes possible conflict?

cant  understand how the error was fixed if it was skipped and why this problem occurs today the only thing that is changed its an update in log for nis Engine,Nis,instaldir my nis version is 20.3.1.22  OS windowsxp home latest updates

MBAN its the ondemand scaner free so why should be a conflict antleast until now i never had this errror

NIS 2014 OS Windows 7 Ultimate Sp1
Kudos0

Re: Malwarebytes possible conflict?

Update: 04.19.2013 10:44 a.m. -7 G.M.T.

Just got off the phone with a Norton rep. (from India…never one from the U.S.) that made a follow-up phone call to the online support chat that I had yesterday.

This time I was blunt about my feelings on the support I received.  I explained everything as I did previously to the rep. via the cat support.  The rep. valiantly defended Norton/Symantec, like a shiny knight on a shiny white horse, ridding the planet of all viruses.

I explained to him that if ANY company says/claims that they remove all viruses from all computers, they are LYING. (I was in the midst of talking too fast for him to reply, however, I bet he had nothing to say about that.)

I gave an example of this by telling him of my experience of downloading the PC game Angry Birds. I advised him that when I ran Norton everything was okay.  When I ran Malwarebytes there was a virus in Angry Birds. (Here is a copy of the log for proof.)

Malwarebytes’ Anti-Malware 1.51.2.1300

Database version: 911122704

Windows 6.1.7601 Service Pack 1

Internet Explorer 9.0.8112.16421

12/27/2011 4:12:04 PM

mbam-log-2011-12-27 (16-12-04).txt

Scan type: Full scan (C:\|D:\|E:\|H:\|)

Objects scanned: 318712

Time elapsed: 46 minute(s), 25 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 1

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

c:\Users\Owner\AppData\Local\Temp\icreinstall\cnet2_angrybirdsinstaller_1_5_1_exe.exe (PUP.Adware.Downloader) -> Quarantined and deleted successfully.

He seemed to have backpedaled on his stance and with me about using Malwarebytes.  He even offered the idea that Malwarebytes is being used as a second layer of protection.

This time I went to the heart of the matter and asked, “Specifically, why is Norton 360 incompatible with Malwarebytes?” (When the free version does not even run in the background.)  He said, “There was no specific reason.”  I believe:

1. That he does not know that answer.

2. That Symantec is not going to tell him or us why/what that answer is.  (I don’t fault him for that.  It is just company policy I imagine.)

After thinking on your post, I deduced something that I wonder if it will cause problems later (i.e. If I leave everything alone will Norton 360 not work properly?)  If you notice on the left hand side, there is a Blue Dot.  I believe from what limited information I have about Norton is that the Blue Dot merely just represents "Information." (Information only?? Information of a problem what will not allow Norton to work??)

As a test with an actual live Norton rep. on my phone, I did a Live Update and everything worked fine regarding the update and I was able to get 4 updates.  Then I clicked on Support > Get Support and I received the same Autofix error again.

After butting heads together  for 20 minutes on the phone,  the rep. said that he would keep the case open for follow-up and I said that would be fine.

I do not know what will happen after this.  Perhaps I will write a letter to the United States Symantec office and get some much needed answers.  I don’t know.

Kudos0

Re: Malwarebytes possible conflict?


fryerlawrence wrote:

Update: 04.19.2013 10:44 a.m. -7 G.M.T.

Files Infected:

c:\Users\Owner\AppData\Local\Temp\icreinstall\cnet2_angrybirdsinstaller_1_5_1_exe.exe (PUP.Adware.Downloader) -> Quarantined and deleted successfully.


PUP stands for "potentially unwanted progran" and as the message indicates, it was most likely adware. Alerts of these types from MBAM can be false positives. I suspect this was probably due to a download wrapper. The alert object should be checked with secondary sources before deleting.

Bottom line is this type of software is a nuisance but not usually malicious. 

Also I recommend you change MBAM setting not to auto quarantine and delete. I guess your not aware of the MBAM snafu this week that trashed thousands of computers? It could have been prevented had the auto quarantine setting been set to off.

Kudos0

Re: Malwarebytes possible conflict?

donziehm... thanks for the note.  I was in error ...lol... imagine that.   After research I believe that MBAM Free version does not have an auto delete function and you have to take a look at it first before deleting.. which is a good thing for me

So... now we wait for da patch.  And the next time your cpu or laptop does funny things to you and you don't know what to do.... do what I do....  It just might make you feel better.

I do like the game Angry Birds...however I am still concerned that it is still a P.U.P.  After running said virus scanner... would it still be okay and not have things like privacy invasive stuff?  I tried Google and came up short.  I do know that the program comes from Finland because I had a foriegn transaction fee after doing some digging.

Anyone?

-fryer

Kudos0

Re: Malwarebytes possible conflict?

fryerlawrence wrote:

After research I believe that MBAM Free version does not have an auto delete function and you have to take a look at it first before deleting..

I am not a MBAM Free expert, but check Settings>Scanner settings. At the bottom you have three different actions, each of them with three options. Personally I have selected:

Show in results list and do not check for removal: The detected item is shown in the scan results list but will not be selected for removal. Each item must be checked manually for removal.

(Quote from the help file.)

NS 22 / Win7x64Pro SP1 & NIS 21 Online [non-English from ISP] Win 8.1
Kudos0

Re: Malwarebytes possible conflict?

Fryerlawrence

If you want to have another opinion on your downloaded Angry Birds, have the file scanned for free by the online scanner at VirusTotal. https://www.virustotal.com/en/

If it does have some malware, you should get your money back.



Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Malwarebytes possible conflict?

Thanks for your help.  This was some time ago and I was so spitting mad (because millions of people have this game and are most likely unaware) that I just uninstalled it.

Then as I was trying to locate my log for the log showing the PUP I noticed that I still had the unlock code for the game stored in my e-mail and got curious again.

Kudos0

Re: Malwarebytes possible conflict?

Thanks John.

I re-checked and set them to what you had suggested.  A couple of them were set differently.

-fryer

Kudos0

Re: Malwarebytes possible conflict?

I got the Malwarebytes warning too...Sounds like a Norton bug to me...I hope they get it fixed soon.

Kudos0

Re: Malwarebytes possible conflict?

According to me you have to discuss your problem with your antivirus virus removal team to get rid of your problem.

Kudos1

Re: Malwarebytes possible conflict?

Hugh
Kudos0

Re: Malwarebytes possible conflict?

I actually did so two days ago.  The admin. from MBAM pointed out after responding to the post pointed out to me (because it was pointed out to him...lol) that it was a two year old scan log.  Needless to say I was embarrased afterwards because definitions change so much that two years ago is a long time.

I decided to try again and used the link directly from Rovio, the makers of Angry Birds, and scanned the bejezus out of it throughout the installation process using both Norton 360 and MBAM.

Good news to report that at this time everything is okay and life is good.  No nasty thingies in Angry Birds.

Thanks for the assistance,

-fryer

Kudos0

Re: Malwarebytes possible conflict?

I had a problem with MalwareBytes deleting some files via quarantine that killed my TiVo Dsektop program. I had to set those files to 'ignore' to keep the installation intact.

I. too, get the conflict warning on occasion with NIS 2013 and running MB Pro 1.75.0.1300. Note this is the paid version, not the free one.  I run MB once a week but it is otherwise disabled. There are no warnings when it runs from either Norton or MB. I get the message randomly maybe once every couple days.

I'm not going to uninstall it (MB) either until something definitive is clearly stated that there is a serious issue that leaves my PC unprotected.

If it weren't for law enforcement and physics I would be unstoppable!
Kudos0

Re: Malwarebytes possible conflict?

Honestly, and I say this with the most respect possible to the folks at Norton, Malwarebytes has been a necessary side-car to Norton for me for some time now.  Malwarebytes honestly found things that Norton could not, and it irritates me to no end that I had to even consider anything in addition to what I thought was a complete product in Norton 360.  It most certainly was not a year ago when my entire house (4 computers running 360) got the same nasty Malware that Norton just blinked at and moved on.  It never once detected it, and I was constantly having browsing and redirect issues.  Malwarebytes cleaned it up and removed it completely so effectively, that I had no choice to buy the product also.  Hurts me to say that, but it is true.  I now would have no confidence browsing the web without it.  It has caught so many more things than Norton ever did while browsing.

Kudos1

Re: Malwarebytes possible conflict?

No single security solution can catch 100% of malware 100% of the time.

Malwarebytes scans for items that Norton does not concentrate on because they are not necessarily dangerous to a user's system. Usually the only thing it finds on my system is some cookies and a PUP, Possibly Unwanted Program. These are not dangerous, but just annoying. Some people actually do want the functionality offered, such as highlighting text in a browser and offering additional information or buying advise.



Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Malwarebytes possible conflict?

<<No single security solution can catch 100% of malware 100% of the time.>>

For sure, you are right, peterweb. That's why I tried Kaspersky Security Scan

http://community.norton.com/t5/Tech-Outpost/While-we-wait-for-the-coexistence-issue-NIS-MB/m-p/953707#M7313

NS 22 / Win7x64Pro SP1 & NIS 21 Online [non-English from ISP] Win 8.1
Kudos2

Re: Malwarebytes possible conflict?

Hooee

<<  Honestly, and I say this with the most respect possible to the folks at Norton, Malwarebytes has been a necessary side-car to Norton for me for some time now.  Malwarebytes honestly found things that Norton could not,   >>

I think most of us would agree with you and it is no disrespect to Norton.

The way I look at it they are specialized tools and MWB in its non-interactive version is tuned to detect malware that had already arrived and runs under relatively stable conditions in that most of us would let it run under idle and not continue to go out on the internet etc.

Norton can let malware through either because it was new enough or clever enough to find a hole OR because the user unwittingly invited it in by clicking on something they thought harmless, like No Thanks, and finding that triggered the invasion. But on the whole it does a first class job for ordinary situations.

Hugh
Kudos0

Re: Malwarebytes possible conflict?

I unistalled MalwareBytes after getting a warning, but did a clean re-install and so far, Norton has not re-flagged it. If it does, then I'll just ignore it. I am only using the free version, as a passive scanner.... 

Windows 7 64 Bit Sp1 NIS V 21.6.0.32
Kudos0

Re: Malwarebytes possible conflict?

I think this is what causing my computer to crash for several times this week aready. And I noticed that this happens after I upgraded to NIS 2013 where they say in advance that they are incompatible with Malwarebytes.

What I experienced is that when I turned on my computer, it will boot to Windows, but then stopped after loading Malwarebytes (usually located in my systray) and nothing else happened after that. Try clicking everything doesn't work, my mouse pointer just keeps showing busy sign (circling around). Usually in my systray I have Malwarebytes, volume icon, Norton icon, and internet icon.

Since I can't do anything (Ctrl + Alt + Del doesn't work) I have to turned it off by pressing the power button quite long

Today I decided to uninstall Malwarebytes. It's a hard choice, but it's either that or I will be damaging my laptop by forcing it to turn off.

I hope Norton will find a workaround after this. I will monitor my laptop performance to make sure it is the incompatible between NIS 2013 and Malwarebytes that causes my laptop to crash.

FYI, I'm using Win 7 64 bit (not yet SP 1), MBAM pro, NIS 2013

Kudos0

Re: Malwarebytes possible conflict?

@ miss_pinky (possible Zappa reference there?) I'm also using W7 Ultimate 64 and never got a crash with MB. All that ever comes up is that warning and that's irregular. In fact, it's been weeks since I saw it last and MB Pro is installed, has been installed, and does a scan every Sunday which runs fine. I don't think anybody in this or other threads related to this topic have reported crashes. 

If you are familiar, even remotely, with Administrative Tools there's an Event Viewer within it that will show errors which can sometimes point you toward the real culprit. It's easy to find in Control Panel. Also, down by the clock in the task bar is a small flag icon that says "Solve PC Issues" if you hover you mouse pointer over it that is of some help. I have little luck with the solutions from that actually fixing anything but it gives me a direction to go in.

One thing my experience with Windows 7 has taught me is that it's important to install programs with the 'run as administrator' command from the right click menu. Some programs don't care and install and run fine without doing that, others won't install at all, others appear to install but don't run correctly when launched if I don't do the 'run as administrator' thing..

If it weren't for law enforcement and physics I would be unstoppable!
Kudos2

Re: Malwarebytes possible conflict?

@ miss_p1nky

You really NEED to install SP1 (Service Pack 1) on your computer.

Those updates help keep your cpu/laptop in shape and also potentially prevents you from getting the stuff that you do not want such as viruses, etc.

Just a friendly reminder.

-fryer

Kudos0

Re: Malwarebytes possible conflict?

@ F4E

Did what you did... that would be a no go for me.

I am not sure how you managed to survive the error so far... I dunno... can it be that you can juggle in your spare time?...lol   

Did you try clicking on "Support" within your Norton product?  Try it now and see what you get.  I am still getting the AutoFix error.

Kudos0

Re: Malwarebytes possible conflict?

Hey fryer, yes if I hit support I get the error message, but I'm not getting any popups, so I'm ignoring it...

Windows 7 64 Bit Sp1 NIS V 21.6.0.32
Kudos1

Re: Malwarebytes possible conflict?

Well since Norton has thusfar failed to properly acknowledge this problem in the form of issuing a patch and admitting their error I must continue with the pile-on:

I (like other Norton subscribers) have (and will continue to do so) used Malwarebytes in conjunction with Norton. Been using both for years. Apparently Norton now feels threatened by Malwarebytes to the point of issuing in their recent update that anyone using Malarebytes will NOT be able to also use Norton and request that we THE PEOPLE WHO HAVE PAID OUR HARD EARNED MONEY FOR THEIR SECURITY AND ANTI-VIRUS PROGRAM delete Malwarebytes if we want to continue the benefits of Norton's service...THAT WE ALREADY PAID FOR!

In other words, users of Malwarebytes are being **bleep**-slapped by a jealous Norton who holds our security and anti-virus program hostage until we delete Malwarebytes! Are we going to stand for this bull**bleep**? Sounds to me like Norton owes me for the FULL cost of purchase of their program and than I can move on to a FAR better program that 'plays nice' with Malwarebytes...namely Kaspersky.

What's it gonna be Norton? It's been long enough! It's time to **bleep** or get off the pot...and cut me a check!

Kudos0

Re: Malwarebytes possible conflict?

It is not an error in terms of How it looks for Conflicting proucts on the system and how Malwarebytes is installed on the system (no matter what version).

Quads

Kudos3

Re: Malwarebytes possible conflict?


Iceman107 wrote:
Sounds to me like Norton owes me for the FULL cost of purchase of their program and than I can move on to a FAR better program that 'plays nice' with Malwarebytes...namely Kaspersky.


Looks like you're running Norton Security Suite, which is provided free to Comcast subscribers.

Kudos0

Re: Malwarebytes possible conflict?

SendOfJive wrote  Looks like you're running Norton Security Suite, which is provided free to Comcast subscribers.

Haha, nice one !  Ftr, I've had the MBytes popup appear several times now. I'm ignoring it, and still using MBytes as a passive scanner.....

Windows 7 64 Bit Sp1 NIS V 21.6.0.32
Kudos0

Re: Malwarebytes possible conflict?


F4E wrote:

SendOfJive wrote  Looks like you're running Norton Security Suite, which is provided free to Comcast subscribers.

Haha, nice one !  Ftr, I've had the MBytes popup appear several times now. I'm ignoring it, and still using MBytes as a passive scanner.....


I am also ignoring the popup and have had no problems with both programs installed.  I see it as a sort of "false positive."

Not sure why so many users are making a big deal out of it.

--------------------------------------------------Gary
Kudos0

Re: Malwarebytes possible conflict?

WOW! Dreams really do come true...  I woke up this morning and happened to read the Malwarebytes post in my inbox and checked my Norton 360 premiere and found the version of Norton 360 Premiere Edition 2013 was automatically changed to 20.4.0.40.  Reaaaallllly???

Thennnnnnn..... I clicked on Support > Get Support and I didn't even see a peep of a blip.... noise or anything about any conflict with MBAM.  And heyyyy!  No more of this: 

Or this.....

I could not even be more happy.  Due to the big stink that everyone raised... Symantec listened (for once...lol.....jusssss kiddin') and fixed the problem.

Thank you so very much to all of the staff at Symantec and Malwarebytes,  A special thank you and shot goes out to Tony Weiss  Thank you very very much for everything.  It is more than appreciated than you know.

Seeee  with sufficient thrust.... pigs DO really fly!

Take care everyone and have a great day.

-fryer

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