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Kudos1

2021[1].js

Norton Keeps finding this file tells me it has been removed and then it comes back again every time i open internet explorer.  It is also popping up advertisements.

URGH!!! Please help - how do I remove.

Replies

Kudos0

Re: 2021[1].js

Norton Keeps finding this file tells me it has been removed and then it comes back again every time i open internet explorer.  It is also popping up advertisements.

URGH!!! Please help - how do I remove.

Kudos0

Re: 2021[1].js

Hi colleeng

You might like to try booting into safe mode or safe mode with networking (see help and support from the start menu) and running a full scan but first disconnect the internet connection as Norton appears to be disabled in safe mode only allowing a full scan.  You might like to back up your personal data first?

If that doesn’t work then can you repost with more detail, does it pop up, does it slide out, is it after a scan?  Can you provide a screen shot or use the snipping tool (see help and support from the start menu).

ATB

intesec

Kudos0

Re: 2021[1].js

When I open internet explorer Norton says it has removed the file, but when I navigate to a new page it comes up again and again.  I scanned with Malware and it did not find it.  It pops messages on home page that I need to download flash player and other bogus messages.  It also trys to open kaq.pagerte.net

Kudos0

Re: 2021[1].js

Hi colleeng

Thanks for posting the image its says its low risk and that Norton has contained it which means that there should be no problem other than the repetitive reminder.  There’s a link below that has a similar problem with .js, the seventh post by jjj0923 might interest you. As you have posted here Norton should be aware of it and hopefully in time will resolve the problem

Have you tried the scan in safe mode?

Does it pop up on different websites or just one website when you change pages?

When it started had you installed any new software or hardware or another device to the computer?

 

http://community.norton.com/t5/Norton-360/env-nocache-1-js/td-p/957539

 

You might like to check out this link?

 

http://answers.microsoft.com/en-us/ie/forum/ie10-windows_7/keep-getting-kaqpagertenet-pop-up-in-internet/2c99ab5b-d53c-4014-ac31-dfb6b4593853

 

 

ATB

 

intesec

Kudos0

Re: 2021[1].js

I have the same problem. This 2021[1].js file is being generated every time I open IE. It seems to be linked to the home page because the behavior of IE had been changed so that every time I opened a new tab the home page would show up and Norton would detect a new 2021[1].js file. I changed the tab behavior back to showing the New Tab page for each new tab and now I only get this 2021[1].js file when IE is first opened. Or, whenever I open my home page in a new tab.

I did start up in safe mode and performed a complete scan which did not correct the problem.

Kudos0

Re: 2021[1].js

I am also having the same problem with this file 2021[1[.js.  Norton says it has been deleted but it is still there and producing popups and having all kind of fun.  I have gone into safe mode and scanned to no satisfaction. It pops up on every page opened in Internet Explorer.   Please get an update for this file.  Thanks.

Kudos0

Re: 2021[1].js

I continue getting the nessage in the bottom right of my screen every time I change sites.  The message is 2021[1].js is a danger; then the message disappears and comes back to say, it has been removed.  It freezes my scrreen and I cannot do anything.  If  I cannot get this resolved, I will have to uninstall Norton.

Kudos0

Re: 2021[1].js

I'am getting the same thing as eveyone else is describing! The warning just keeps sliding in and out at the lower right corner. Very Very annoying!!

Kudos1

Re: 2021[1].js

This adware virus has ruined my computer!  I have tried everything described here. I have upgraded my Norton, complerted three full scans, downloaded and ran power eraser three times and it still keeps coming back on every page that tries to load.  The following is the removal in Norton that it gives me after it says it has been removed.

Norton needs to fix this now!

Filename: 2021[1].js Threat name: Adware.Singalng Full Path: c:\users\bob's laptop\appdata\local\microsoft\windows\temporary internet files\low\content.ie5\9lutnz36\2021[1].js

____________________________

Details Unknown Community Usage,  Unknown Age,  Risk Low

Origin Downloaded from Unknown

Activity Actions performed: Actions performed: 1

____________________________

On computers as of Not Available Last Used 5/20/2013 at 9:37:16 PM Startup Item No Launched No

____________________________

Unknown It is unknown how many users in the Norton Community have used this file.

Unknown This file release is currently not known.

Low This file risk is low.

Threat type: Adware. Programs whose main purpose is to facilitate the delivery of advertising content.

____________________________

Source: External Media 

____________________________

File Actions

File: c:\users\bob's laptop\appdata\local\microsoft\windows\temporary internet files\low\content.ie5\9lutnz36\2021[1].jsRemoved ____________________________

File Thumbprint - SHA: 91f7a185360281361d09c7c5165beaa9e870b2ae6dccfd9c6927815e139c74cb File Thumbprint - MD5: Not available

Kudos0

Re: 2021[1].js

Hi everyone, 

Thanks for reporting this issue and we are looking into this.

In the mean time we investigate on this, We need more information from you so we can narrow this down.

  • May I know the version [8, 9, 10] of Internet Explorer that you are using?
  • Could you check if you have any new add-ons installed in the Internet Explorer? (Screenshots would help better)
Mohanakrishnan G | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: 2021[1].js

Here is some information I hope you will find helpful.  I was setting up a laptop running Windows 7 and IE 8.  I wanted to download FireFox so I did a Google search on Mozilla Firefox.  I didn’t pay attention to the link and clicked on a link to download FireFox from a site other than Mozilla.  That’s when this piece of Adware showed up.

I get all of the same symptoms as everyone on this board has described.  Multiple scans from NIS didn’t remove it, although NIS kept blocking it when I launched IE.

An interesting note is that even after I disabled and then uninstalled IE, I got the same problem when I launched Chrome.  After that, I downloaded and installed IE 9.  The problem is still present. 

Please email me if you want more information or you can also request a call.

Kudos0

Re: 2021[1].js

Ditto but different virus...1052[1].js....Norton keeps advising that 1052[1].js is not safe and has been removed. Any action on IE will initiate a bogus message that I need to upgrade my flashplayer...and I will receive the message again, and again....very, very frustrating. Can't use IE at all. Advice?

Kudos0

Re: 2021[1].js

I had the same issue. Windows 7, IE9

In my case, all started after I installed a freeware program.

This is what I did to get rid of the problem:

1. Delete all freeware programs, addons, toolbars, etc recently installed (Control Panel, programs & features)

2. on IE, select internet options, general, browsing history, delete & check all boxes; wait for message that everything was deleted

3. on IE, select internet options, advanced, reset (internet explorer settings). Need to close IE for changes to take effect

After doing these steps, the problem went away. You can now change your IE settings to what you had before the problem (home page, tabs, etc)

Hope this help. Good luck!!

Kudos1

Re: 2021[1].js

Turns out my problem was caused by some files under a program folder called "FindLyrics".On some web pages it would pop up ads at the bottom of the page.

It was under the Program Files (x86)" folder on my C drive and within the FindLyrics folder was an uninstall program which I ran and the complete folder and registry entries were deleted. I haven't seen it reappear, but I also found instructions on how to uninstall it differently (manually) on spybot.info - http://forums.spybot.info/showthread.php?68492-Manual-Removal-Guide-for-FindLyrics.

Kudos0

Re: 2021[1].js

I followed the advice above and uninstalled the FindLyrics program, although I did it from the Control Panel, and it appears as though that solved my problem.  Thanks.

Kudos0

Re: 2021[1].js

I have the same problem on a 3 week old system it pops up in explorer, and mozillla and even if you have privacy enabled and is active on any page you happen to be on even your bank this needs sorted and fast

Kudos0

Re: 2021[1].js

I have the same problem it started yesterday, I am using Internet explorer 9. Also it seems to want to install a new version of Adobe Flash Player

Kudos0

Re: 2021[1].js

Installed Firefox yesterday, and what do you know I have the same problem as everyone else. The Find Lyric was a choice to make in the installation of Firefox. Did as SBump90 suggested about going to Control Panel - Add remove programs, down to Find Lyrics, uninstalled same, the uninstall did the job and no more hang ups. Thanks a million Bump.

Kudos0

Re: 2021[1].js

I have had a similar problem, but for me, the rogue file was 8100(1).js, and I was getting random advertisements appearing..  Following advice on previous postings, I went through Control Panel to find and uninstall FindLyrics, but it was not there.  However, by resorting my programs by date, I found  another program that included the term "Lyrics" and which showed as installed just 5 days ago when the problem started. I uninstalled that and so far all seems to be well.   (Sorry, I omitted to note the exact title of the program before I uninstalled it.)

Incidentally, the problem seemed to start with downloading a free font.

Kudos0

Re: 2021[1].js

On my computer i have two users, admin and myself. The admin account I use to get out of jams like installing adware.singalng. To get rid of singalng I logged into admin, used the Norton Power Eraser to remove adware.singalng. I then switched to my account and uninstalled then reinstalled Google Chrome and Firefox. As of this moment I haven't had any pop-ups or unwanted ads on the Google search page.

If you don't have another profile on your computer, try creating one and try to remove the malware from there.

   Good luck!

Kudos0

Re: 2021[1].js

Has the users here looked into the rest??

Quads

Kudos0

Re: 2021[1].js


Mohan_G wrote:

Hi everyone, 

Thanks for reporting this issue and we are looking into this.

In the mean time we investigate on this, We need more information from you so we can narrow this down.

  • May I know the version [8, 9, 10] of Internet Explorer that you are using?
  • Could you check if you have any new add-ons installed in the Internet Explorer? (Screenshots would help better)

Attack of the PUP's 

It looks lie is could be that the file name " 2021[1].js" is more like  [NUMBERS].js  

The the numbers change deoending on the PUP or PUP's involved.   So, just an example / for instane 

2021[1].js = belongs to PUP.ContineToSave 

2052[1].js = belongs to PUP.BrowserProtect

2037[1].js = belongs to PUP. SaveAs

A lot of the PUP have a similar way of working like a common file of sprotector.dll

Quads

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