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Kudos0

Cannot access eftps.gov website

I can access other secure sites but I can't access this site.  I have Norton 360 and I have Windows 8 (brand new desktop). I have a home WiFi and I can access the website via my tablet but I need printing capabilities - so I need to get on via my desktop.  I think it is a Norton 360 issue.  How do I fix?

Replies

Kudos0

Re: Cannot access eftps.gov website

I can access other secure sites but I can't access this site.  I have Norton 360 and I have Windows 8 (brand new desktop). I have a home WiFi and I can access the website via my tablet but I need printing capabilities - so I need to get on via my desktop.  I think it is a Norton 360 issue.  How do I fix?

Kudos0

Re: Cannot access eftps.gov website

I just tried this:

https://www.eftps.gov/eftps/ 

and it came up OK but I'm in NIS 2012 on this machine so if that one does not work for  you hang on for somone who knows N 360 better.

What Version ID of N 360 do you have? Check Support / About for the Version which is in the format nn.nn.nn.nnn where n is a number form 0 to 9

Is this a new computer delivered with WIndows 8 or an upgrade? If new, did it come with any trial security program installed and if so how did you remove it before installing N 360?

I see this on their site:

This EFTPS® tax payment service Web site supports Microsoft Internet Explorer for Windows and Mozilla Firefox for Windows.

Are you?

Hugh
Kudos0

Re: Cannot access eftps.gov website

Hi bahrsj

Try restarting the computer.

Try a different browser, which is what I think huwyngr was pointing to at the end of his post.

Do search that will bring up in the results page this websites various URL’s then copy and paste the whole of one result one at a time into note pad its quicker than word then copy and paste the https://www.eftps.gov/eftps/ into the address bar at the top of the browser and click on the small arrow on the RHS of the text you have just entered, try it with the different supported browsers.

ATB

intesec

Kudos0

Re: Cannot access eftps.gov website

I was rather asking if he was in fact using one of the two supported browsers .......

Hugh
Kudos0

Re: Cannot access eftps.gov website

Here are the answers to your questions.  I had Norton 360 on previous computer before it dumped on me.  Bought a new computer that had Windows 8 on it and trial offer of Internet Explorer.  I used the uninstall download from Norton site to get rid of trial version before downloading the Norton 360 from their website.  My subscription is still valid for another 3-4 months.

The version is 20.3.1.22.

I use Internet Explorer 10 as my brouser.

Any other ideas?  I can get onto other secure sites - just not EFTPS.gov.  Is there a way to get Norton 360 to allow this site? 

Kudos0

Re: Cannot access eftps.gov website

Thanks for the background. Sounds OK on the points I raised.

I don't know enough about N 360 and firewalls etc to guide you on the next step there but on IE 10 -- have you tried setting Compatibility Mode to ON? It's under the tools item on the Menu bar --  press the ALT key if you can't see that.

Hugh
Kudos0

Re: Cannot access eftps.gov website

Thanks for the response.  Just to clarify - trial version of Norton - not Internet Explorer - my bad.....

IE was already in Compatibilty mode...

I'll keep looking... wish there was a simple solutions.

Kudos0

Re: Cannot access eftps.gov website

I assume it's an IE 10 issue and nothing to do with Norton.

Your not running IE 10 on your laptop are you?

Dave

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