Have you tried what’s on the link below?
The Norton power eraser can detect files needing deletion, that may then cause the operating system to fail so if you run the Norton power eraser, and are not sure about the files, copy and paste the log files that it produces then create a new thread asking what should be deleted. Choose not to delete any files unless you know what you are doing.
We have implemented a new login process tied to your Norton Account. Please see this forum thread for information on logging into your existing account.
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