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Kudos0

Windows 2000 and Internet Security 2006 virus definitions

I have a Windows 2000 computer with Internet Security 2006 installed. The subscription has 271 days remaining. Automatic Liveupdate last downloaded virus definitions on 01/07/2013 (July 1st). Since then neither automatic or manual liveupdate will download definitions. Internet Security constantly reminds me the definitions are out of date and runs Live Update without success. Looks like support for this combination has been discontinued. Is there any way I can get the definitions updated in fulfillment of the subscription?

Replies

Kudos0

Re: Windows 2000 and Internet Security 2006 virus definitions

I have a Windows 2000 computer with Internet Security 2006 installed. The subscription has 271 days remaining. Automatic Liveupdate last downloaded virus definitions on 01/07/2013 (July 1st). Since then neither automatic or manual liveupdate will download definitions. Internet Security constantly reminds me the definitions are out of date and runs Live Update without success. Looks like support for this combination has been discontinued. Is there any way I can get the definitions updated in fulfillment of the subscription?

Kudos0

Re: Windows 2000 and Internet Security 2006 virus definitions

Just a wild guess - are your date, time and time zone correct on your system clock?

Kudos2

Re: Windows 2000 and Internet Security 2006 virus definitions

Hi nwadams,

Symantec product support generally runs 7 years to end-of-life, and I see no definitions updates listed for anything older than 2007 products here.  I think you've ridden this pony as far as it can go.

Kudos0

Re: Windows 2000 and Internet Security 2006 virus definitions

Date, time and time zone are all correctly set.

Kudos0

Re: Windows 2000 and Internet Security 2006 virus definitions

I can understand support expiring at some point. Seven years seems a bit arbitrary. However I consider it inappropriate for Norton to take a full year subscription for support when they must have known that support would be dropped a few months later.

Kudos0

Re: Windows 2000 and Internet Security 2006 virus definitions


nwadams wrote:

I can understand support expiring at some point. Seven years seems a bit arbitrary. However I consider it inappropriate for Norton to take a full year subscription for support when they must have known that support would be dropped a few months later.


I can understand your concern that a renewal was accepted for an older product about to expire. But, you have always had the opportunity to upgrade to a newer version of your Norton product, at no cost. 

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Windows 2000 and Internet Security 2006 virus definitions


peterweb wrote:

I can understand your concern that a renewal was accepted for an older product about to expire. But, you have always had the opportunity to upgrade to a newer version of your Norton product, at no cost. 


Upgrading to a later product was not an option. Internet Security 2006 was the latest version which would run on Windows 2000.

Kudos1

Re: Windows 2000 and Internet Security 2006 virus definitions

Hi nwadams,

If I were in your shoes I would be contacting Customer Support and explaining the situation.  There is no promises they will be able to offer a refund, but worth a try.  You can reach them by Live Chat using your keyboard at www.norton.com/chat.

Let us know how you get on.

Windows 7 Home Premium x64 SP1 x2 *** Norton 360 v21.6.0.32 *** Norton Security with Backup v22.0.2.17
Kudos0

Re: Windows 2000 and Internet Security 2006 virus definitions

nwadams, I appreciate cost may be a factor, but if you can afford it, get your computer upgraded to Windows 7 or 8, and you'll often find a trial copy of the latest Norton Internet Security included. You owe it to yourself to have the latest and greatest in terms of  protection. NIS 2006 is good, but now very dated. The current version of NIS V 20 is very stable, and well worth considering.

Windows 7 64 Bit Sp1 NSwB V 22.0.2.17 Laptop----NIS V 21.6.0.32 Desktop
Kudos0

Re: Windows 2000 and Internet Security 2006 virus definitions


F4E wrote:-

 I appreciate cost may be a factor, but if you can afford it, get your computer upgraded to Windows 7 or 8, and you'll often find a trial copy of the latest Norton Internet Security included. You owe it to yourself to have the latest and greatest in terms of  protection. NIS 2006 is good, but now very dated. The current version of NIS V 20 is very stable, and well worth considering.


I totally agree Windows 7  and Norton 360 v20 are very good and stable. I know because that's my setup on my latest computer. That's where I run almost everything. The critical word here is 'almost'. I have a few legacy devices which windows 7 just does not like. As soon as I can find workarounds for the last few problem devices or replace same I will be retiring or upgrading the W2K machine to W7 or W8. Until then it would be nice to have up to date virus definitions on the W2K machine. That is after all what Mr. Norton accepted my hard earned cash for.

 
Kudos0

Re: Windows 2000 and Internet Security 2006 virus definitions


Krusty13 wrote:-

If I were in your shoes I would be contacting Customer Support and explaining the situation.  There is no promises they will be able to offer a refund, but worth a try.  You can reach them by Live Chat using your keyboard at www.norton.com/chat.


Thank you for the link. I did try that avenue. However I argued that I should make contact using the machine which was having the problem updating virus definitions just in case they could suggest something while they were on line. So I went through filling in the form but when I selected the submit button all I got was the javavoid(0) response. I guess my W2K with IE6 are not compatible with Norton's chat. Sooner I get rid of W2K the better. Thanks anyway.

Kudos0

Re: Windows 2000 and Internet Security 2006 virus definitions

Thank you for the link. I did try that avenue. However I argued that I should make contact using the machine which was having the problem updating virus definitions just in case they could suggest something while they were on line. So I went through filling in the form but when I selected the submit button all I got was the javavoid(0) response. I guess my W2K with IE6 are not compatible with Norton's chat. Sooner I get rid of W2K the better. Thanks anyway

Try one more time telling them what you did and what the results were. They have their rules but they aren't hardhearted machines

Keep us posted

Dick Win7x64 SP1 current NSBU
Kudos3

Re: Windows 2000 and Internet Security 2006 virus definitions

<<  I have a few legacy devices which windows 7 just does not like.  >>

Two suggestions:

Have you really explored the Compatability Mode when installing and running older applications under Windows 7? Right mouse click on the exe / Properties / Compatability TAB and you can select back to Windows 95 as well as selecting Run as Administrator and some other properties. Windows 2000 is included. If you are running Windows 7 64 bit there is more of a problem if signed 64 bit drivers are not available and if any lower bit installers are involved. Under Windows 7 32 bit I'm running my wife's Solitaire Suite that is a Windows 95 application slightly updated to Windows 98.

Something I've no experience of but others I know have is to run your Windows 2000 in a Virtual Machine inside Windows 7 .

Hugh
Kudos0

Re: Windows 2000 and Internet Security 2006 virus definitions

At the suggestions by Krusty13 and dickevans I tried the live chat option.

First off I tried www.norton.com/chat on the Windows2000 machine. The Norton chat sign on screen is not compatible with IE6.

So I switched to my Windows 7 machine and logged on. First question the agent asked - was I using the computer I was asking about - no surprise there. I restated my problem - W2K NIS2006 stopped updating virus definitions on July 1. Agent immediately suggested connecting to my computer to resolve - I reminded agent that I was unable to log on with my W2K machine. Agent then said they would instruct me in steps to resolve problem.

First step was to upgrade Norton to 2013 version - I reminded that 2006 was the last version to be supported on W2K.

Second step was to log into my Norton account on the problem computer - Norton account detected IE6 as unsupported browser and refused to go any further.

Third step was to uninstall Norton 2006 - I did not take this step.

Fourth step was to install Norton 2013 - I knew this would not work.

For the fifth step the agent realised that I had been unable to log on to my Norton account and suggested I upgrade Windows 2000 and once I had done this go back to get NIS 2013 installed.

I again pointed out that I was keeping W2K for some problem devices that required it to function.

The agent then suggested that I use an alternative browser to log on to my account. Tried Chrome and Firefox. As expected neither will run on W2K. The agent suggested that I contact Microsoft to get my OS upgraded. Repeated the need to keep W2K. The agent said Microsoft could 'update' Windows 2000 without upgrading it. I said I doubted it as Microsoft stopped supporting W2K some years ago.

I thanked the Norton agent for their considerable efforts to help me and called it a day.

Kudos0

Re: Windows 2000 and Internet Security 2006 virus definitions

huwyngr wrote:-


Two suggestions:

Have you really explored the Compatibility Mode when installing and running older applications under Windows 7? Right mouse click on the exe / Properties / Compatibility TAB and you can select back to Windows 95 as well as selecting Run as Administrator and some other properties. Windows 2000 is included. If you are running Windows 7 64 bit there is more of a problem if signed 64 bit drivers are not available and if any lower bit installers are involved. Under Windows 7 32 bit I'm running my wife's Solitaire Suite that is a Windows 95 application slightly updated to Windows 98.

Something I've no experience of but others I know have is to run your Windows 2000 in a Virtual Machine inside Windows 7 . 


The word I used was devices not applications. I am vaguely familiar with installing applications to run in compatibility mode. I was under the (mis?)apprehension that Windows 7 was clever enough to detect when it required compatibility mode and invoke it automatically. I still use the UK version of Microsoft Money 2002 vintage. I think it automatically switches to compatibility mode. The Aero see through windows effects certainly switch off when Money loads. Or is that a different thing.

No I was referring to physical devices. The main reason for running W2K (still) are my Iomega Network Attached Storage (NAS) boxes. I have two of different vintages with different firmware systems. My W2K system attaches to both NAS's and performs all operations. Windows 7 does not 'see' the older of the NASs at all. It sees and attaches to the newer NAS. It will store open and run files on it. However an attempt to delete or rename a read only file brings up a File Access Denied window requiring permission from Unix User\nobody to make changes to the file. A similar action from the W2K system just asks for confirmation that I wish to delete or rename the read only file.

I fear that all the above is straying too far off-topic and I better quit before I get chastised by the admin.

I may have to get my hands dirty under the bonnet/hood of Windows 7 to investigate this compatibility mode thing to see if I can get my problem devices to fully function on W7 so that I can retire W2K for its own good.

Meanwhile I thank all of you kind ladies and gentlemen for your hints pointers and suggestions on my behalf. I guess I will have to leave the topic as 'unsolved'.

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