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Kudos0

[FIXED] Top Arcade Hits virus has infected my PC - Please help!

Hello,

Yesterday after I downloaded something I shouldn't have, my PC became infected with what I believe is called Top Arcade Hits.  Before I did any research,  I removed the programs but the symptoms continue.  I would be appreciated of any help in removing it from my PC.

Thanks,

Lloyd St. Clair

Replies

Kudos0

Re: [FIXED] Top Arcade Hits virus has infected my PC - Please help!

[Instructions are for the thread starters system only, Not another users system]

Please Read  http://community.norton.com/t5/Malware-Discussion/Malware-Discussion-Board-Guidelines/td-p/961409

This is to make sure the user has seen the Guidelines before starting.  

Even other Malware Removal forums state like

"you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean."

Users have to realise these tools used can cause problems anyway, and if instructions are not followed, bigger problems can occur from deleting something that shouldn't be, the program has caused the system to freeze, the program jammed during the restart etc etc.  and so we use instructions to allow the tools to be in the correct location (so we also know) settings given so that items won't be automatically deleted, other programs disabled so things can be done without detection or conflict.

When the user follow instructions and things still go a little haywire, and it does happen, it is up to us to sort the extra problem out.

Confirm in Reply you have read and understand the Guidelines etc.

 

Quads

Kudos0

Re: [FIXED] Top Arcade Hits virus has infected my PC - Please help!

Read and understood.  Thanks.

Kudos0

Re: [FIXED] Top Arcade Hits virus has infected my PC - Please help!

Download OTL http://www.bleepingcomputer.com/download/otl/   On to the Desktop

Disable Norton / Symantec for say 30mins 

Start OTL,  (Right click and from the menu choose "Run as Administrator")

Click the Scan All Users checkbox.

Change file age to 60 days

 

Press the 

An OTL.txt  and extras.txt will be created. To attach back in a post

Quads

Kudos0

Re: [FIXED] Top Arcade Hits virus has infected my PC - Please help!

Program ran successfully.  OTL.TXT and Extras.TXT are attached.

File Attachment: 
Kudos0

Re: [FIXED] Top Arcade Hits virus has infected my PC - Please help!

Disable Norton for say 30 minutes or more

Start OTL (like before),   under   Copy and paste the custom script attached which you open in for instance in Notepad, (include the : at the start of :OTL and all the way to the end / bottom)  and run the script. (Red Run Fix Button)

The output log, should be placed in the  C:\_OTL\MovedFiles folder after. Looks like a txt file not a Folder

Quads

File Attachment: 
Kudos0

Re: [FIXED] Top Arcade Hits virus has infected my PC - Please help!

Finished successfully.  I have attatched the text file.

Thanks.

Lloyd

File Attachment: 
Kudos0

Re: [FIXED] Top Arcade Hits virus has infected my PC - Please help!

Read carefully

Download Adwcleaner http://general-changelog-team.fr/fr/downloads/view.download/2   The Green Arrow  on to your desktop and run a scan (Search Button).  It will create a log after.

ONE SCAN ONLY

Attach the log back here.

Quads

Kudos0

Re: [FIXED] Top Arcade Hits virus has infected my PC - Please help!

Norton quaratined this item.  Shall I disable Norton for 30 minutes as with the other scans?

Thanks,

Lloyd

Kudos0

Re: [FIXED] Top Arcade Hits virus has infected my PC - Please help!

Yes, go ahead,  It is just the tools we use that is all.

Quads

Kudos0

Re: [FIXED] Top Arcade Hits virus has infected my PC - Please help!

Scan run and log attached.

Thanks,

Lloyd

File Attachment: 
Kudos0

Re: [FIXED] Top Arcade Hits virus has infected my PC - Please help!

OK,  Back to Version 3 but there as been a major changes which means the instructions change.

I have checked your log

Disable Norton

a)  Click the Scan Button and wait for the scan to finish, 

b)  Make sure in your case all the items under each TAB are ticked / checked

c)  Click the Clean Button and Adwcleaner will process all the items ticked / checked and then may ask for the system to be restarted.

d) It should create a new log afterwards  (I will have to fully PUP my system to test when I have time).

Here is a Screenshot

Quads

Kudos0

Re: [FIXED] Top Arcade Hits virus has infected my PC - Please help!

Scan run and log attached.  There's no hurry on my end as my pc appears to be acting normally now.

Thanks,

Lloyd

File Attachment: 
Kudos0

Re: [FIXED] Top Arcade Hits virus has infected my PC - Please help!

On with step 4,  continued Complete system check and cleanup of items and tools used.

You can leave Norton Enabled even though ESET may warn about it.

Please read carefully and Slowly, Notice all the settings listed below to check before starting the scan.

 

Take note of the NO tick in the Remove found threats setting below at it needs to have the tick removed.

 

 

I'd like us to scan your machine with ESET OnlineScan

  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the  button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on  to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the  icon on your desktop.
  • Check 
  • Click the  button.
  • Accept any security warnings from your browser.
  • Under scan settings, check  and DON'T (NO) check Remove found threats (reason for this is we don't want something deleted and then Windows won't load).
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • Attach the resulting log in your next reply


 The scanner screen gives me the option of downloading the results to a .txt file as part of the options after the scan has finished.  Screenshot of part of the finished scan dialog box by ESET showing the options.

 


 

Quads

Kudos0

Re: [FIXED] Top Arcade Hits virus has infected my PC - Please help!

The scan has complete and I attached the log.

Thanks again for all your help.

Lloyd

File Attachment: 
Kudos0

Re: [FIXED] Top Arcade Hits virus has infected my PC - Please help!

Delete your copy of OTL.txt and do this again for an updated log

Disable Norton / Symantec for say 30mins 

Start OTL,  (Right click and from the menu choose "Run as Administrator")

Click the Scan All Users checkbox.

Change file age to 60 days

 

Press the 

 Do not Run more than once

A new  OTL.txt   will be created. To attach back in a post

Quads

Kudos0

Re: [FIXED] Top Arcade Hits virus has infected my PC - Please help!

Scan successful.  Log attached.

Thanks,

Lloyd

File Attachment: 
Kudos0

Re: [FIXED] Top Arcade Hits virus has infected my PC - Please help!

Uninstall  ESET Online Scanner V3 from the Control Panel, Programs, Uninstall list.  If there.

Then

Disable Norton for say 30 minutes or more

Start OTL (like before),   under   Copy and paste the custom script attached which you open in for instance in Notepad, (include the : at the start of :OTL and all the way to the end / bottom)  and run the script. (Red Run Fix Button)

The output log, should be placed in the  C:\_OTL\MovedFiles folder after, to attach back here.  Looks like a txt file not a Folder

Quads

File Attachment: 
Kudos0

Re: [FIXED] Top Arcade Hits virus has infected my PC - Please help!

OTL scan successful.  Report attached.

Thanks,

Lloyd

File Attachment: 
Kudos0

Re: [FIXED] Top Arcade Hits virus has infected my PC - Please help!

How is your system running now??

All going well, one more step.

Quads

Kudos0

Re: [FIXED] Top Arcade Hits virus has infected my PC - Please help!

I don't use it much over the weekend, but I have not seen any of the behavior that was present before the process began.  There have been no pop ups nor any ads in the middle of web pages.  So it looks good.

Lloyd

Kudos0

Re: [FIXED] Top Arcade Hits virus has infected my PC - Please help!

Disable Norton

Start OTL again but this time click the Black CleanUp button,   then make sure the C:\_OTL folder is deleted.

After that you are free to go on your merry way.  You are now fixed / Solved.

 

 

Quads

Kudos0

Re: [FIXED] Top Arcade Hits virus has infected my PC - Please help!

OTL completed successfully and the OTL folder is gone.

Thanks again for all your help.  You are a real asset to this community.

Regards,

LloydStC1

Kudos0

Re: [FIXED] Top Arcade Hits virus has infected my PC - Please help!

Thread will be locked , System is now fixed

 

Quads

Replies are locked for this thread.