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Kudos0

NIS.exe stopped working

I saw this error message in the Reliability Monitor:

"NIS.exe stopped working"

Faulting application name: NIS.exe, version: 12.10.0.42, time stamp: 0x5202e8a2
Faulting module name: KERNEL32.DLL_unloaded, version: 0.0.0.0, time stamp: 0x51fb1115
Exception code: 0xc0000005
Fault offset: 0x73e376c7
Faulting process id: 0x7ec
Faulting application start time: 0x01cead56ec5d5a4a
Faulting application path: C:\Program Files (x86)\Norton Internet Security\Engine\21.0.1.3\NIS.exe
Faulting module path: KERNEL32.DLL
Report Id: 6c30eed4-1a5b-11e3-8580-643150255a8d

The time stamp on the message shows it ocurred during the last Windows updates.

I never noticed any problem as the Windows updates required a restart, which I guess fixed the problem.

Just a little concerned that a Windows update could stop NIS.exe working.

(Windows 7 SP1, 64bit)

Replies

Kudos0

Re: NIS.exe stopped working

Hi,

Norton does a very good job of protecting itself and tries to prevent anything from making changes to its internal parts. It is possible that the update got too close to something and it shut down to prevent contamination. The reboot sorted things out and now both are happy and playing well together [as they should]

Keep watch on things for a day or two and if nothing else happens assume all is well.

Keep us posted and as always

Stay well and surf safe

Dick Win7x64 SP1 current NSBU
Kudos0

Re: NIS.exe stopped working

I don't know if this is relevant but Microsoft has just pulled one of it's updates again ! to do with Outlook...Of course, it may have nothing to do with your problem....

http://www.zdnet.com/microsoft-pulls-buggy-outlook-2013-update-7000020556/

Windows 7 64 Bit Sp1 NSwB V 22.0.2.17 Laptop----NIS V 21.6.0.32 Desktop
Kudos0

Re: NIS.exe stopped working

Hi Davec33,

From the description, it doesn't seem likely you'll be able to reproduce this issue to get us some logs. I've sent you a Private Message with an upload location for a Full Memory or Kernel Dump. If you have either of those for this crash, that would be appreciated.

Is there anything that you could add that might help us reproduce this issue? I'm guessing you're running NIS 21.0.1.3 -- did you update from NIS 20.4? How exactly? Are there any other products installed that might affect this issue? Thanks.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: NIS.exe stopped working

Hi Tony,

Issue is not reproduceable, and only occured once during the last Windows update.

My computer is set to produce a Minidump, but I checked that folder and it was empty.

The only other clue I can give you is that one minute before the error I see this in the event log:

Log Name:      Application
Source:        Microsoft-Windows-User Profiles Service
Date:          10/09/2013 4:54:52 PM
Event ID:      1530
Task Category: None
Level:         Warning
Keywords:     
User:          SYSTEM
Computer:      Dave-HP
Description:
Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards. 

 DETAIL -
 0 user registry handles leaked from \Registry\User\S-1-5-21-1194395527-329843704-28872

32817-1001:

----------------------------------------------------------------------------------------------------------------------------

Yes, running 21.0.1.3

I updated from NIS 20.4 by going to "Support" and "New version check"

Kudos0

Re: NIS.exe stopped working

Thanks Davec33. Has anyone else noticed this?

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation

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