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Kudos0

NIS 2014 (21) Slow boot / Slow startup

Hi

I had NIS 2013 and upgraded to 2014.  HOWEVER the boot times have gone up by over 60 seconds!!!  That is crazy.

I tried boot options of aggressive and off.  Neither of them made a difference.

I uninstalled and re-installed.  Same problem.

Event viewer says that Symiron OR ccSet_NIS OR SMSSinit cause the slow down.

I have no other security application installed and nothing else starts.

What should I do?  Go back to 2013?????  As I wrote above; remove & reinstall didn't fix it.

Replies

Kudos0

Re: NIS 2014 (21) Slow boot / Slow startup

Operating System?
Kudos0

Re: NIS 2014 (21) Slow boot / Slow startup

Windows 7 64 bits

Didn't have this issue with 2011, 2012, 2013.  But I was more patient and didn't just install the first revision

Kudos0

Re: NIS 2014 (21) Slow boot / Slow startup

Tell us how you upgraded? Clean install or over the top? when you removed and reinstalled did you use the Norton remove and Reinstall Tool or did you remove it via Control Panel? Rn the Norton Removal Tool. Did you run LIveUpdate after install ?
Kudos0

Re: NIS 2014 (21) Slow boot / Slow startup

I uninstalled the 2013 release but kept the settings using control panel  (I did so I can keep my local Safe ID)

Then I installed and my settings were kept.

BUT; startup has become noticeably sloooooooooooooowwwwww

Check the screen shots please

Kudos0

Re: NIS 2014 (21) Slow boot / Slow startup

And sometimes it takes another 60 seconds to get the screen below (You are connected to a shared network)

What is going on???  Frustrated

Only thing I did was just go from 2013 to 2014

Kudos0

Re: NIS 2014 (21) Slow boot / Slow startup

Have you run any disk checks on your system ? Specifically chkdsk c: /r ? Note the gaps between letters. Or  sfc /scannow. Both of these checks, by using the Run command. These will find and hopefully fix, any OS file errors. If your system comes up clean and still runs slowly, the suggestion would be to use the Norton Remove and Reinstall Tool, which will give you a fresh and uncorrupted install. This is often the best solution, and is a fairly quick process.

Windows 7 64 Bit Sp1 NSwB V 22.0.2.17 Laptop----NIS V 21.6.0.32 Desktop
Kudos0

Re: NIS 2014 (21) Slow boot / Slow startup

Hi

I would rather not do a complete removal as I want to keep my local ID safe (Thanks Symantec for removing this feature and NOT putting it back.  You need to listen to your customers more often)

I will try the disk check but event log on my computer doesn't indicate any disk issues.

Kudos0

Re: NIS 2014 (21) Slow boot / Slow startup

If you use the Norton Remove and Reinstall Tool and opt to retain your settings, you will retain the Local Vault.

Windows 7 64 Bit Sp1 NSwB V 22.0.2.17 Laptop----NIS V 21.6.0.32 Desktop
Kudos0

Re: NIS 2014 (21) Slow boot / Slow startup

Hi nyer2011,

From what I've noticed, the two processes listed in your Event Viewer screenshots, have a total degradation of 9 secs which is nothing.

You mentionned that your system became slower at boot for 60 secs.

There is something else that slows your system for 53 more seconds.

Take a closer look in Event Viewer events id from 101 to 110 and see what other processes are involved.

Also, if possible try to update or perform a clean install of your GPU drivers.

Let us know the results.

I have 2 W7 x64 systems and NIS 2014 is loading faster than NIS 2013.

Regards,

Kudos0

Re: NIS 2014 (21) Slow boot / Slow startup

I have a feeling it is a bug with NIS 2014.

I have the following setting for firewall which makes NIS ask me for permission when an application tries to reach the Internet.

Automatic program control = off

It takes a while for me to get the message about "you are connected to a shared network" and it can take up to 60 seconds for NIS to prompt me when a program tries to reach the Internet.

I have seen it on 2 different machines.  It can't be normal

Kudos1

Re: NIS 2014 (21) Slow boot / Slow startup

I will open a new thread to report this issue

Kudos0

Re: NIS 2014 (21) Slow boot / Slow startup

Same here.  Windows 8 Pro x64 and Vista x64 has a simlar issue with Automatic Program monitor ON.  Is there another way around this issue other than Automatic Program monitor OFF? 

Kudos0

Re: NIS 2014 (21) Slow boot / Slow startup

nyer 2011, I have the same operating system as you, with 4 gb of ram. I did an over the top install by way of the Check for New Version tab, and have noticed no lag or drag on performance, since upgrading. This may sound obvious but by keeping your system clean by regularly defragging, { by default my Windows 7 system does it weekly }, and by using a good cleaner like CCleaner, you may well notice an improvement in your boot speed

You may have quite a few programs in your start folder, and Norton offers you the facility of having some set to a delayed start.

Click on the Performance tab, in the GUI.

Windows 7 64 Bit Sp1 NSwB V 22.0.2.17 Laptop----NIS V 21.6.0.32 Desktop
Kudos0

Re: NIS 2014 (21) Slow boot / Slow startup


nyer2011 wrote:

I have the following setting for firewall which makes NIS ask me for permission when an application tries to reach the Internet.

Automatic program control = off

It takes a while for me to get the message about "you are connected to a shared network" and it can take up to 60 seconds for NIS to prompt me when a program tries to reach the Internet.


Hi nyer2011:

Could you please clarify something you mentioned in post # 11?  Are you saying that your boot-up is slower or faster when when you change the Automatic Program Control to OFF?

The Help article for Advanced Program Control here states in part:

OFF: Turns off Automatic Program Control. If you have selected this option, you must manually specify the Internet access settings for all inbound traffic and outbound traffic in the firewall alerts.

I might not be understanding you correctly, but it would make sense to me that your boot-up would be slower if you turned off the Advanced Program Control and prevented your Smart Firewall from automatically handling the inbound and outbound traffic of the various third-party programs you have loading at boot-up.  As long as your third-party software is legitimate and is rated as "trusted" by Norton Insight, the default Program Rules generated by your Smart Firewall will allow that trusted software to communicate unimpeded through the firewall - see SendOfJive's comments here.  The Advanced Program Control of your Smart Firewall should only slow down your startup if it's trying to montior a suspicious "untrusted" program that's trying to access the internet during the boot-up.

------------
MS Windows Vista Home Premium 32-bit SP2 * Firefox 24.0 * IE 9.0 * NIS 2013 v. 20.4.0.40 * MBAM PRO 1.75.0.1300
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS

Kudos0

Re: NIS 2014 (21) Slow boot / Slow startup

Hi nyer2011:

...and further to my previous post, do you have any other anti-virus or firewall software that starts at boot-up and runs in real-time protection mode (e.g., AVG, McAfee, AdAware, Spybot Search & Destroy, etc.)?  Running more than one anti-virus program in real-time can create these type of conflicts.  Even if you removed this AV/firewall software before installing NIS, orphaned files and registry keys left behind by the uninstall can still cause a problem.  Let us know and we can provide instructions to wipe this old software off your system.

There have even been a few cases reported in the forum where a PC manufacturer's built-in network monitoring software (e.g., Asus Network iControl, Applian Network Monitor - see Iancea's post here) caused a conflict with the NIS Smart Firewall.

------------
MS Windows Vista Home Premium 32-bit SP2 * Firefox 24.0 * IE 9.0 * NIS 2013 v. 20.4.0.40 * MBAM PRO 1.75.0.1300
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS

Kudos0

Re: NIS 2014 (21) Slow boot / Slow startup

Hi

1.  I have 3 choices:

Off

Normal

Aggressive

I tried all 3.  Same issue.  HOWEVER if I set the firewall to be on auto-pilot; then things are better.  But that is not what I prefer.  I would like to know what is going out and I want to say yes/no.  That is the way I have always had it.  This time around, with this new version, I experience startup slowness.

2.  There is no other antivirus / security software.  I only have NIS

Kudos1

Re: NIS 2014 (21) Slow boot / Slow startup


nyer2011 wrote:
I have 3 choices: Off, Normal, Aggressive...
...if I set the firewall to be on auto-pilot; then things are better.  But that is not what I prefer.  I would like to know what is going out and I want to say yes/no.  That is the way I have always had it.  This time around, with this new version, I experience startup slowness.

Hi nyer2011:

When you turned off the Automatic Program Control, you should have received a warning similar to the one below.  You've chosen to disable this Smart Firewall safety feature and accept the inherent risks, and it would be impossible for anyone in this forum to know if you've blocked a critical Internet function or given Internet access to a malicious software program since installing NIS 21.x that is affecting your boot-up time (see here for more details).



I would suggest that you set your Automatic Program Control to Automatic, re-set your Smart Firewall settings back to their defaults (Settings | Network | Smart Firewall | Use Section Defaults) and use your computer for a week or so to allow your Smart Firewall to re-build your Program Rules for Internet access. You can monitor your firewall activity in your security history (History | Show | Firewall Activities) and if you still wish to do so, you can set your Automatic Program Control back to Off again after the week is over to see if your boot-up time has improved.

I would also try running a full system scan with both NIS and the free Malwarebytes Anti-Malware to see if you can find any malware on your system that could be slowing down your boot-up.

I would advise leaving your Boot Time Protection set to Aggressive or Normal.  This will increase your protection during boot-up and ensure that all required drivers and plug-ins start functioning as soon as you start your computer.  If you turn Boot Time Protection to Off,  drivers and plug-ins only start a after a specified time delay and can actually slow down your boot-up (see here).
------------
MS Windows Vista Home Premium 32-bit SP2 * Firefox 24.0 * IE 9.0 * NIS 2013 v. 20.4.0.40 * MBAM PRO 1.75.0.1300
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS

Kudos0

Re: NIS 2014 (21) Slow boot / Slow startup


nyer2011 wrote:
HOWEVER if I set the firewall to be on auto-pilot; then things are better.  But that is not what I prefer.  I would like to know what is going out and I want to say yes/no.

Hi nyer2011:

hojo posted comments here today about seeing slow Internet connections with 64-bit Win 7 and NIS 21.x (NIS 2014) Automatic Program Control set to OFF each time a program tried to access the Internet for the first time and create a new program rule.  His solution was to revert back to NIS 20.x (NIS 2013).

I don't know if this is a bug in NIS 21.0.1.3 or a deliberate change on the part of Symantec to monitor Internet traffic more closely when Automatic Program Control set to OFF in NIS 21.x.  The support article here states in part:

Automatic Program Control configures network access only for the versions of programs that Symantec recognizes as safe. Norton Internet Security blocks any infected program that attempts to access the Internet, irrespective of whether Automatic Program Control is turned on or off.

It's possible that my suggestion in post # 18 to re-set to your Smart Firewall defaults and temporarily turn Automatic Program Control back to Automatic for a week to allow NIS to build a history of trust ratings and program rules could fix your slow boot-up.  If you don't want to try that then your best solution might be to uninstall NIS 21.x , wipe your system with the Norton Removal Tool, and revert back to NIS 20.x (NIS 2013) until more details about Automatic Program Control in NIS 21.x are posted in the forum.

------------
MS Windows Vista Home Premium 32-bit SP2 * Firefox 24.0 * IE 9.0 * NIS 2013 v. 20.4.0.40 * MBAM PRO 1.75.0.1300
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS

Kudos1

Re: NIS 2014 (21) Slow boot / Slow startup

Further information on my problem:

I've been using NIS 21.0.1.3

I had absolutely no problems with start-up time or surfing the internet AS LONG AS there wasn't any program accessing the internet for that no rule has been created yet.

If a new program tried to access the internet (no matter what java - flash player - thunderbird) the internet connection was lost for every other program trying to access the internet until a rule was created. Would have been no problem if the pop up for creating a new rule would have shown up within seconds instead of 1-6 minutes.

Kudos0

Re: NIS 2014 (21) Slow boot / Slow startup

Hi nyer2011:

There's one thing you could check, since hojo also had Automatic Program Control set to OFF in NIS 21.x and didn't have your issue with slow boot-ups.

When you open the Norton Insight window and show Startup Items, are you using the default Standard Trust level for scans, and what is the % of Files to Scan?  Scanning of start-up files with a Good trust level is normal, but do you have any startup items with an Unproven or Poor trust rating?

------------
MS Windows Vista Home Premium 32-bit SP2 * Firefox 24.0 * IE 9.0 * NIS 2013 v. 20.4.0.40 * MBAM PRO 1.75.0.1300
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS

Kudos0

Re: NIS 2014 (21) Slow boot / Slow startup

Hi Imacri,

You may have noticed that 98%+1,95% doesn't make 100%.

Where is the 0.05% of the files which could represent a good decade of files??

There is some minor inconsistency from NIS here..

Regards,

Kudos0

Re: NIS 2014 (21) Slow boot / Slow startup

Mine add up to slightly less than %100 too, but I always figured that was the excluded files like page file and hibernation.

Dave

Kudos0

Re: NIS 2014 (21) Slow boot / Slow startup

Hi DaveH,

It could be that but I'm not 100% certain.

Kind regards,

Kudos0

Re: NIS 2014 (21) Slow boot / Slow startup

OK

I just don't get it.  Everything was fine with 2013 and now this.  Slow startups are becoming the norm for me & I hate it.  Also if a 3rd party program tries to connect to internet; it takes up to 30 seconds for NIS to prompt me for approval/denial!!!!!!!!

Simply weird.

My files to scan are 4.9%.  Nothing unproven or poor

Kudos0

Re: NIS 2014 (21) Slow boot / Slow startup


nyer2011 wrote:

I just don't get it.  Everything was fine with 2013 and now this.  Slow startups are becoming the norm for me & I hate it.  Also if a 3rd party program tries to connect to internet; it takes up to 30 seconds for NIS to prompt me for approval/denial!!!!!!!!


Sorry, but if your background Norton Insight task is running regularly during system idles (you can check the Last Run date at Performance | Norton Tasks) and keeping your program trust ratings up to date, then I'm running out of ideas.

This slow response time might be the new norm with NIS 21.x when Automatic Program Control is set to OFF, but only someone from Symantec could tell you that.

The only other suggestion I could offer is that you try a deep clean and re-install using the Norton Removal Tool.  The Norton Remove and Re-install (NRnR) tool that you used will wipe the executable files off your hard drive, but it leaves behind static files (e.g., .dat, .log files) that could be the causing the problem.  When the uninstall wizard asks you if you are planning to re-install NIS, answering "Yes" will also leave behind additional registry settings and user profile files.  Of course, this deep clean isn't going to help if there is an actual bug in the NIS 21.x Automatic Programs Control.

Let us know how you'd like to proceed.

------------
MS Windows Vista Home Premium 32-bit SP2 * Firefox 24.0 * IE 9.0 * NIS 2013 v. 20.4.0.40 * MBAM PRO 1.75.0.1300
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS

Kudos0

Re: NIS 2014 (21) Slow boot / Slow startup

nyer2011, as Imacri and myself have suggested, a complete Remove and Reinstall will correct any problems with your 2014 install, but also I agree that the best option may be to reset your Firewall back to Automatic Program Control. You can still montor the firewall, and alter the rules there, if there's a program you don't want to access the net. You have the choice of Auto, Allow, Block, or Custom.

That way, you shouldn't experience the kind of delays you've been having. I have had Norton Internet Security for many years, and have always let the firewall control in and out permissions, and never a problem with rogue programs.

Windows 7 64 Bit Sp1 NSwB V 22.0.2.17 Laptop----NIS V 21.6.0.32 Desktop
Kudos0

Re: NIS 2014 (21) Slow boot / Slow startup

Being new to the Norton Community, nyer2011 addressed the problem I’ve been having with NIS 2014 (21.X) and x64 versions of Windows 8 Pro and Vista Ultimate.  Both OS’s boot fine, however the problem lies when some program needs to access the internet when either OS is up ‘n’ running.  I haven’t done a fresh reinstall NIS 2014 from NIS 2013.  What I’ve done was what I think every person who uses NIS would do when a new NIS version comes out: upgrade.  I’ve been using NIS since the early 2000’s—great product (Peter Norton rocks!).  I like the fact that a firewall can monitor application internet traffic. 

Upgrading was straight forward.  Heck. . .the upgrade even kept my customized settings for program monitoring and other custom firewall rules intact!  And with Windows 8, new and improved applications running in the background want to access the internet.  For that reason, turning OFF Automatic Program Monitoring gives me some insight as to how the Windows 8 operates, since I’m the sole IT person at home.

That said, I was curious as to what was going on, since both OS’s that I was running froze—the mouse moved, but applications and the taskbar froze.  A CTRL-ALT-DEL remedied a stuck OS, with relation to Windows 8.  A run, shutdown /r  /t 0 from the Task Manager was all that I could do.  With relation to Vista, however, I preempted the familiar sights and sounds of cyclic disk access when NIS 2014 was going to act up after booting the OS.  So, I ran an instance of Sysinternals’ File Monitor before the rage of NIS 2014 kicked into gear.  Though I don’t recall verbatim, the live output from File Monitor read access to a *.log file in a fairly nested NIS 2014 subdirectory.  Why NIS 2014 was cyclically accessing that particular file is beyond my scope.  In any event, I hope this helps. 

I never thought much of problems with NIS, especially having to post on a Norton forum.   With this NIS release, however, the time was now.

Kudos0

Re: NIS 2014 (21) Slow boot / Slow startup

Hi nyer2011 / hojo:

Thought you might like to know that there are other reports in the forum regarding issues with 64-bit Win 7 and NIS/N360 21.x when Automatic Program Control is turned OFF that you might want to monitor.

http://community.norton.com/t5/Norton-Internet-Security-Norton/NIS-exe-error-and-Manual-Program-Control-problems/m-p/1023355#M245243

http://community.norton.com/t5/Norton-360/Error-in-Norton-360-21/m-p/1021231#M95180

------------
MS Windows Vista Home Premium 32-bit SP2 * Firefox 24.0 * IE 9.0 * NIS 2013 v. 20.4.0.40
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS

Kudos0

Re: NIS 2014 (21) Slow boot / Slow startup

Glad to see I am not the only one with this problem.

I would rather be in control of what is trying to reach the Internet.  Especially 3rd party ones.

Is anyone in Symantec listening?  This issue didn't exist on 2013 release of NIS

Kudos0

Re: NIS 2014 (21) Slow boot / Slow startup

I'm also glad to see I am not the only one with this problem.

I have the same Problem with a frozen system when deactivating automatic program control. I hope there is a solution in near future.

Kudos1

Re: NIS 2014 (21) Slow boot / Slow startup

OK

I do see something bizzare.  That could be why startup is also effected (Screen shot below)

1. To begin with; Norton Internet security 2014 is set to PROMPT user to allow/block traffic based on his / her preference (Automatic Program Control = OFF)

2. You launch an application

3. The program may reach out to a site on the Internet (Most likely to check for updates)

4. NIS prompts the user to allow / block the Internet access

5. Here is the problem: NIS is delaying / blocking the START of the application until the question is answered.  That question may not pop up right away so the wait can be longer.  That is definitely not good.  The 3rd party program (Let's say trusted based on the score and reputation just to fine tune it) MUST be able to start but ONLY the Internet access should be blocked till the answer is given; not the whole program.  Like I wrote; At the very least it must be the case for the trusted applications (start it but block access to the Internet until question is answered).

I hope someone at Symantec is listening because so far;........ NOTHING

Kudos0

Re: NIS 2014 (21) Slow boot / Slow startup


nyer2011 wrote:

5. Here is the problem: NIS is delaying / blocking the START of the application until the question is answered.  That question may not pop up right away so the wait can be longer.  That is definitely not good.


Hi nyer2011:

Other NIS 21.0.x users who have their Automatic Program Control set to Off see this delayed security alert when any program has to connect to a remote server - see anotherbostongu's post here  (and note that anotherbostongu was actually using NIS 21.x and not NIS 20.x as the subject line implied).  Your boot time would be affected more than others if your KeePass software is trying to connect to an offline password vault during boot-up.

It isn't a real solution, but you can try delaying the KeePass startup in your Windows Services or NIS (Performance | Startup Manager) to see if this speeds up your boot-time

This might not help, but if you haven't done so already try disabling the Identity Safe feature in NIS to see if this also speeds up your boot-up,  There might be some conflict with KeePass and NIS 21.0.x Identity Safe since they both performs a similar function.

 

EDIT :

I also suspect that a conflict with network monitoring software like NetWorx (see here) and Asus Network iControl or Atheros and Intel network adapter software (see here) is exacerbating this problem for some people.

------------
MS Windows Vista Home Premium 32-bit SP2 * Firefox 24.0 * IE 9.0 * NIS 2013 v. 20.4.0.40
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS

Kudos0

Re: NIS 2014 (21) Slow boot / Slow startup


nyer2011 wrote:

OK

I do see something bizzare.  That could be why startup is also effected (Screen shot below)

1. To begin with; Norton Internet security 2014 is set to PROMPT user to allow/block traffic based on his / her preference (Automatic Program Control = OFF)

2. You launch an application

3. The program may reach out to a site on the Internet (Most likely to check for updates)

4. NIS prompts the user to allow / block the Internet access

5. Here is the problem: NIS is delaying / blocking the START of the application until the question is answered.  That question may not pop up right away so the wait can be longer.  That is definitely not good.  The 3rd party program (Let's say trusted based on the score and reputation just to fine tune it) MUST be able to start but ONLY the Internet access should be blocked till the answer is given; not the whole program.  Like I wrote; At the very least it must be the case for the trusted applications (start it but block access to the Internet until question is answered).

I hope someone at Symantec is listening because so far;........ NOTHING


It is the way your program is designed, and probably most programs that access the internet. The program starts executing, gets to the point where it needs to check for updates, and needs that information before it can continue. Your setting Norton to notify for all internet access puts the program on hold until you accept the prompt.

There does seem to be a problem with how long this process is taking. I just wanted to try to explain why your program does not seem to work as you expect.

Things happen. Export/Backup your Identity Safe data.

Replies are locked for this thread.