Not what you are looking for? Ask the experts!
Problem with Firefox and the new Identity Safe with Norton 360 18.104.22.168
Since upgrading to Norton 360 22.214.171.124 (which included a new version of Norton Identity Safe 2014.6.1.2), I am having some problems with the Identity Safe Toolbar in Firefox 24. These problems do not occur with Internet Explorer 10.
- Some (but not all) of the web pages I go to that I have saved logins for in Identity Safe give me a prompt "Which Login do you want to use?" but Identity Safe does not give me a list of logins to choose. My only options when this occurs are to click on an 'X' to close the prompt or click on "Don't Ask". If I choose the "'Don't Ask", I then get a message that the page will be ignored, which is not what I want. There is no way to choose which login to use for these pages. Under Internet Explorer, I get a list of 2 or more logins that I can choose for that web site.
- In Firefox when I click on the "Vault is Open" icon in the Norton toolbar, nothing happens. In previous versions of the Toolbar, when I clicked on the Vault icon, it opened up a menu which included choices like Edit Logins ,etc. Under Internet Explorer when I clice on the Vault Icon, it still brings up a list of choices.
I tried looking through the existing topics in this forum, and while there are lots of topics that list problems with the new Identity Safe, I could not find any that matched my situation.