You need to change the vault password from your PC.
Be sure you make a backup of your Identity Safe Vault before you do anything.
You need to find the settings screens for you Identity Safe and look for a Change Vault Password link. If you tell us what Norton Product you are using, and what version (click Support - About from the main Norton page), we can give more specific directions.
Are you using a local or online vault?
We have implemented a new login process tied to your Norton Account. Please see this forum thread for information on logging into your existing account.
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