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Kudos1

Norton Not Working Correctly with Windows 8.1??

I thought I'd start a new thread for this, as i think it's quite a serious issue that needs addressing.

I have already mentioned about how since updating to 8.1 i am finding the scanner isn't picking up tracking cookies. Despite the fact that afterward i can see a large number of cookies on my computer via Firefox's settings. This should not be the case when I have the scanner set to automatically remove them.

Now this is a minor gripe i know, however it is the larger possibility that Norton may not be finding other issues that I am having a problem with. I have the latest version of Norton, and have also checked my settings with a Live Chat expert, so there's no issue at my end with regards to that.

Not for a moment am I suggesting that Norton is faulty and doesn't work altogether, but i think for people who have updated to 8.1, there is clearly a compatability issue present. Something that other threads on here detailing 8.1 issues reinforce.

No-one replied to my last post about asking how best to alert Norton to what is happening, but this is what I would like to do. Unless anyone else has any suggestions?

Richie

Replies

Kudos0

Re: Norton Not Working Correctly with Windows 8.1??

I thought I'd start a new thread for this, as i think it's quite a serious issue that needs addressing.

I have already mentioned about how since updating to 8.1 i am finding the scanner isn't picking up tracking cookies. Despite the fact that afterward i can see a large number of cookies on my computer via Firefox's settings. This should not be the case when I have the scanner set to automatically remove them.

Now this is a minor gripe i know, however it is the larger possibility that Norton may not be finding other issues that I am having a problem with. I have the latest version of Norton, and have also checked my settings with a Live Chat expert, so there's no issue at my end with regards to that.

Not for a moment am I suggesting that Norton is faulty and doesn't work altogether, but i think for people who have updated to 8.1, there is clearly a compatability issue present. Something that other threads on here detailing 8.1 issues reinforce.

No-one replied to my last post about asking how best to alert Norton to what is happening, but this is what I would like to do. Unless anyone else has any suggestions?

Richie
Kudos0

Re: Norton Not Working Correctly with Windows 8.1??

Hi Richie

Just by posting on the Norton forum you have made Norton aware of the issue as Norton employees monitor the forum.

I have read threads where dome people have moved the button around for the function that has an issue so if you can move the cookie button to, ask me, then click apply then click ok and restart the computer and check again if a scan is finding cookies?

What is the version number of the Norton product, you can find this by clicking the Norton icon, click support, hover over, about, on the window that opens, the second line down is the version number.

What is the name of the Norton product and the version number, you can find this by clicking the Norton icon, click support, hover over, about, on the window that opens, the second line down is the version number.

What are the computers specifications, you can find these by right clicking computer in the left hand pane of windows explorer then click properties.  For security reasons do not provide what you have named your computer.

What is required is,

What is the name of manufacture of the computer?

Is the computer a desktop or a laptop?

Version of windows (operating system)

Service pack

Memory (RAM)

System type (32bit or 64 bit)

ATB

intesec

Kudos0

Re: Norton Not Working Correctly with Windows 8.1??

Hi Richie,

The issue of tracking cookie removal in Firefox has been around much longer than Windows 8.1.  It is not an operating system compatibiity issue, but rather seems to be a problem that results from Firefox's rapid release schedule of new versions.  There are numerous threads both here, and in the Mozilla Firefox forums about the issue, that go back over a year.

Kudos0

Re: Norton Not Working Correctly with Windows 8.1??

I appreciate your comments gents, i'll respond as best i can.

Firstly SendofJive, the issue is in IE11 as well, not just Firefox. The issue wasn't present however when i was running IE10 on Windows 8. Nor Firefox on Windows 8. So i do hear what you're saying, but it's definitely the update to Windows 8.1 that has caused this problem.

Intesec, i'm not sure of the version number of Norton I have - but it is the very latest - 21.xxx I believe.

My comp is a HP Pavilion g7, laptop, Win 8,1, 64bit, 6gb of ram.

The gist of it is, everything was working absolutely fine until I updated to Windows 8.1.  It is since then the issue has arose. I reiterate that i don't believe the entirety of Norton's capabilities are defunct on 8.1, it's just not as effective as I believe it was. I'm hoping that Norton are taking note of what has been happening since the 8.1 update.

For the record too, i did try as per an online chat specialist the changing of the function for cookies, and it made no difference whatsoever.

Richie
Kudos1

Re: Norton Not Working Correctly with Windows 8.1??

Hi Richie

Check out this link click here.  You can also use the search box at the top of the page left hand side, on the drop down menu to the right of it select community or filter by board and click search.

As you say this only started after upgrading to windows 8.1 which may have caused a corruption in the Norton product so there is an option below you may like to try?

Download and run the Norton remove and reinstall tool, which will remove the old copy and install a fresh copy of the Norton product.

You might like to backup the personal data and you’ll need to backup or export in both formats your identity safe and any other users identity safe if it is used, before doing the below.

Norton remove and reinstall tool download link below.

www.Norton.com/nrnr

After running the Norton removal and reinstall tool, run live updates as many times as it takes to get, no more live updates, restarting as requested.

Check your identity safe for data if its not there import it.

ATB

intesec

Kudos0

Re: Norton Not Working Correctly with Windows 8.1??

Richie,

<< My comp is a HP Pavilion g7, laptop, Win 8,1, 64bit, 6gb of ram. [ ... ] The gist of it is, everything was working absolutely fine until I updated to Windows 8.1.  >>

I doubt that this has any bearing on you stated problem but when you upgraded the laptop did you check with HP to see if they have drivers for 8.1 -- it seems that in a number of cases (not necessarily with HP) they are not or have not yet updated from 8.0 and some people are having problems until 8.1 specific drivers are found. Laptops are particularly sensitive to this.

I don't know which g7 you have but the one I checked out on the HP Support pages -- HP Pavilion g7-1003em  -- does not list Windows 8 64 bit as supported -- only 32 bit! Yet if you go to the Windows 7 64 bit drivers there is a BIOS update in 2013 which says it is for Windows 8 32 & 64 bit. You may want to check that one out since it says it deals with a memory problem.

Sorry to raise a side issue but I'm running into people having system problems with situations like this.

Hugh
Kudos0

Re: Norton Not Working Correctly with Windows 8.1??

Richie

When you upgraded to Win 8.1, you also were upgraded to IE 11.

Here is a thread about cookie handling in IE 11  http://community.norton.com/t5/Norton-Internet-Security-Norton/Norton-Issue-in-Internet-Explorer-11/m-p/1043839#U1043839

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Norton Not Working Correctly with Windows 8.1??

This message has been moved to a thread of its own.
Kudos0

Re: Norton Not Working Correctly with Windows 8.1??

Hi, Richie. This is what I wrote in your other thread, re cookies.

Richie, tracking cookies are not that great a problem. You can install an addon called Do Not Track Me, and you can also install CCleaner, which does a great job of clearing your system.

You even get to choose what cookies you wish to retain, with CCleaner. Personally, I set it to clean all cookies, whenever I use it.

Windows 7 64 Bit Sp1 Norton Security V 22.1.0.9

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