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Kudos0

Liveupdate completed with an Unknown error

Hello, i recently have been having a Problem with my LiveUpdate, you see, I am a Beginner at computers, so i dont know what to do when it comes to these things, On Sunday, i woke up to Norton Antivirus saying that my Virus and Spyware definitions ar not up to date you may be at risk for infection." and to fix it. i clicked Fix now. And i expected it to Update and we would be fine. But instead it told me That "LiveUpdate Completed with an Unknown error. I didnt know what it was. so i thought it was just a glitch or something. I ran it again. No luck. It says the Same thing everytime i run it. I run Quick scan to find anything that may be in my system. No threats. Full system scan, No threats. I dont know what this is. Am i still protected? or am i being fooled? so I ask from you here at Norton, Can you help me? thank you.

Replies

Kudos0

Re: Liveupdate completed with an Unknown error

Ok, thanks peter, How do i check my system date and time are correct? Please let me know. thank you. Plus my Stepdad Used LiveUpdate and it Worked fine for him. so does that mean the LiveUpdate thing is fixed? or is it just the server or me? thanks.

Kudos0

Re: Liveupdate completed with an Unknown error


John_0696_ wrote:

Ok, thanks peter, How do i check my system date and time are correct? Please let me know. thank you. Plus my Stepdad Used LiveUpdate and it Worked fine for him. so does that mean the LiveUpdate thing is fixed? or is it just the server or me? thanks.


To check your date and time, click on the date and time that are showing at the bottom right of your computer screen. A calendar and clock should come up. If the date or time is incorrect, make any necessary changes.

LiveUpdates can be affected by temporary server issues, either from Norton or any one of the internet servers between your computer and Norton. They usually clear up in a short period of time.

If you are still seeing constant update problems after a full day, come back here and we can check to see if your product has an issue.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Liveupdate completed with an Unknown error

Hello, i recently have been having a Problem with my LiveUpdate, you see, I am a Beginner at computers, so i dont know what to do when it comes to these things, On Sunday, i woke up to Norton Antivirus saying that my Virus and Spyware definitions ar not up to date you may be at risk for infection." and to fix it. i clicked Fix now. And i expected it to Update and we would be fine. But instead it told me That "LiveUpdate Completed with an Unknown error. I didnt know what it was. so i thought it was just a glitch or something. I ran it again. No luck. It says the Same thing everytime i run it. I run Quick scan to find anything that may be in my system. No threats. Full system scan, No threats. I dont know what this is. Am i still protected? or am i being fooled? so I ask from you here at Norton, Can you help me? thank you.

Kudos0

Re: Liveupdate completed with an Unknown error

The date and time are Right, But LiveUpdate still had the Unknown error thing all day yesterday and today. My Stepdads computer got the New update with no problems but with me it still doesnt work. this started yesterday and im still wondering whats wrong with it. I use a Windows XP and he uses a Windows 7.

Kudos0

Re: Liveupdate completed with an Unknown error

Hi John_069

Restarting the computer can be the solution for many problems so it’s worth trying this in future with update issues and other issues.

Restart the computer and check for Norton updates manually or right click the Norton icon in the task bar and click, run live updates, and then recheck until there are no more updates restarting the computer as requested.

ATB

intesec

Kudos0

Re: Liveupdate completed with an Unknown error

Yesterday i restarted the Computer after i ran a scan, No luck. it still had the little Exclamation point when it started up. a little bit ago it told me that my tVirus and Spyware definitions were not up to date. and Live Update still had an Unknown error when i ran it. Still i t=ried live update today and no luck. Am i still protected even with this Issue? Cause someone said that Nortons servers are screwing up?

Accepted Solution
Kudos0

Re: Liveupdate completed with an Unknown error

Hi John_0696_

The Norton product is protecting the computer its reporting that it is not up to date not being up to date doesn’t mean you have lost any protection.  I have automatic updates and pulse updates set to off and every 3 to 6 days or sometimes more the Norton product will go orange and then I get updates and sometimes it fails then I wait one day or so and try again.  To be safe when this happens just visits reputable sites and don’t click on links or ads.

Try running autofix by clicking the Norton icon, click support, click get support (or right click the Norton icon in the task bar and click Get support) let it run then restart the computer.  It should tell you if any items where fixed.  If you get an error message about MBAM then just click on skip on the error screen.

ATB

intesec

Kudos0

Re: Liveupdate completed with an Unknown error

Hi,

Norton is aware of a problem with the live update feature

They are working to get it fixed as soon as possible

Until then just stay calm and

Stay well and surf safe

DickWin7x64 SP1 current NIS V21
Kudos0

Re: Liveupdate completed with an Unknown error

Let me know when it is fixed, so i can fix my norton. Im afraid that my computer is gonna break. I hope the problem is fixed soon. I cant afford to lose my computer. Also, what is causing the "unknown error" in liveupdate?
Kudos0

Re: Liveupdate completed with an Unknown error


John_0696_ wrote:
Let me know when it is fixed, so i can fix my norton. Im afraid that my computer is gonna break. I hope the problem is fixed soon. I cant afford to lose my computer. Also, what is causing the "unknown error" in liveupdate?

As the error message says, it is 'unknown'. Without an error code, there is no way to pinpoint the source of the problem.

You will know when it is fixed when you no longer receive these errors. Nothing is going to break as there are other real time layers of protection in your Norton product.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Liveupdate completed with an Unknown error

Hey its me again i have some more questions,my norton task bar icon is still orange. does norton detect Malware or no? Cause i am worried that i may have some. Im not sure if i do.  Plus, last time live update worked was the 26th. Was that when the Norton servers screwed up live update?

Kudos0

Re: Liveupdate completed with an Unknown error

I turned on my computer and my norton went from orange, to RED. This is starting to worry me real bad. I cant update! It still tells me that i have an unknown error in LiveUpdate! It last updated 7 days ago. I need help. I want my norton to go back to green :(
Kudos0

Re: Liveupdate completed with an Unknown error

Hi John_0696,

It might be worth your while to go ahead and run the Intelligent updater in order to catch up on your definitions. se the following link:

https://support.norton.com/sp/en/us/home/current/solutions/kb20080409124354EN_EndUserProfile_en_us
Kudos0

Re: Liveupdate completed with an Unknown error

Thank you so much :) I ran autofix and Uninstalled and reinstalled Norton. Its worknig like it supposed too and Updated to the Current version. If i ever have any problems, i will come back to you. 

Kudos4

Re: Liveupdate completed with an Unknown error

Hello

I would not keep the pulse and autoupdate turned off and just check every few days as the solved post recommends. The  pulse updates occur every couple of minutes and keep the product up to daye, Checking back every few days is just not often enough. Autoupdate also needs to be kept on, even though there are some times when errors do occur.Keeping your product up ro date occurs most of the time thru the autoupdate feature.

Success always occurs in private and failure in full view.
Kudos2

Re: Liveupdate completed with an Unknown error


floplot wrote:

Hello

I would not keep the pulse and autoupdate turned off and just check every few days as the solved post recommends. The  pulse updates occur every couple of minutes and keep the product up to daye, Checking back every few days is just not often enough. Autoupdate also needs to be kept on, even though there are some times when errors do occur.Keeping your product up ro date occurs most of the time thru the autoupdate feature.


I can't understand allowing your security to lapse for days. If it wasn't important to keep NIS up to the minute Pulse Updates would not exist and new Virus Definitions + other updates would not be released regularly throughout each day.

"But who has any right to find fault with a man who chooses to enjoy a pleasure that has no annoying consequences, or one who avoids a pain that produces no resultant pleasure?" "The wise man therefore always holds in these matters to this principle of selection: he rejects pleasures to secure other greater pleasures, or else he endures pains to avoid worse pains."
Kudos0

Re: Liveupdate completed with an Unknown error


Krusty13 wrote:

floplot wrote:

Hello

I would not keep the pulse and autoupdate turned off and just check every few days as the solved post recommends. The  pulse updates occur every couple of minutes and keep the product up to daye, Checking back every few days is just not often enough. Autoupdate also needs to be kept on, even though there are some times when errors do occur.Keeping your product up ro date occurs most of the time thru the autoupdate feature.


I can't understand allowing your security to lapse for days. If it wasn't important to keep NIS up to the minute Pulse Updates would not exist and new Virus Definitions + other updates would not be released regularly throughout each day.


What you both said!

Kudos0

Re: Liveupdate completed with an Unknown error

Hi floplot

May I point out that I did not recommend that automatic and pulse updates be turned off, I just said its what I do.

Hi Krusty13

What don’t you understand about personal preference?

Rainbow_2

If you read all of John_0696_ posts, John_0696_ was rather concerned about the updates, so I was just pointing out that I have automatic and pulse updates turned off.  I said this to try and ease the situation.  I normally say that Norton recommends that automatic and pulse updates are turned on but saying that under the circumstances may have added to the concern.

ATB

intesec

Kudos2

Re: Liveupdate completed with an Unknown error

Hello intesec

Since the O/P marked your thread as the solution, he most likely liked your solution to the problem. Of course if you turn off the updates, you won't see the errors. The fact that you were trying to help a user and mentioned what you do, that infers that it is the correct thing to do which it is not the correct thing to do..If yyou want to try and help the users, you have to give proper answers or solutions. Granted, he was at the panicky stage. When you want to help a user, you have to put yourself in their shoes and think if you would be pleased if another user would give  you that  answer. Just some friendly advice on how to help someone.

Success always occurs in private and failure in full view.
Kudos0

Re: Liveupdate completed with an Unknown error


intesec wrote:

[…]

Rainbow_2

If you read all of John_0696_ posts, John_0696_ was rather concerned about the updates, so I was just pointing out that I have automatic and pulse updates turned off.  I said this to try and ease the situation.  I normally say that Norton recommends that automatic and pulse updates are turned on but saying that under the circumstances may have added to the concern.

ATB

intesec


Hi intesec,

Guess what? I'm used to ALWAYS reading before replying, and I fully agree on @floplot 's replyI couldn't have said it better myself.

Kudos0

Re: Liveupdate completed with an Unknown error


intesec wrote:

...I get updates and sometimes it fails then I wait one day or so and try again.  To be safe when this happens just visits reputable sites and don’t click on links or ads.


Visiting only reputable sites does not make you safe.  Some of the most reputable sites on the internet have been compromised and seeded with malware in the past.  In most cases, you would not need to click on an ad in order to become infected.

Kudos0

Re: Liveupdate completed with an Unknown error

Hi floplot

First of all I did not ask for your advice and the reason you are giving it is because you are trying to defend your inability to interpret the post by suggesting I recommended that automatic and pulse updates be turned off I said I do it and did not say you should do it.

You wrote.

Of course if you turn off the updates, you won't see the errors.

I think the above statement is incorrect, because, if the automatic and pulse updates where turned off the Norton product would at some time turn orange prompting live updates manually so at this time the error may still have occurred.

You wrote.

The fact that you were trying to help a user and mentioned what you do, that infers that it is the correct thing to do which it is not the correct thing to do..

It is your interpretation that it infers it is the correct thing to do I didn’t say it is the correct thing to do in fact it is the recommended thing to do because if Norton thought it was the correct thing to do Norton would not give the option to turn automatic and pulse updates to off it is an option that is down to personal preference.

You have interpreted the post in the way you have and suggested that I should provide correct answers and solutions the post was not a solution or an answer to the problem but a response to the person to try and provide some type of reassurance.

Also directing me to provide correct information through solutions and answers and then posting what you have written under the first you wrote in this post is hypocrisy?

You wrote

When you want to help a user, you have to put yourself in their shoes and think if you would be pleased if another user would give you that answer.

If you do this then that is up to you but I personally don’t I read what they have written to find out if I can help.  I don’t think what do they want to hear to please them and as this discussion continues it appears you still can’t understand what the post concerned was about?

May I suggest in future that you get the facts right if you are going to comment on other peoples posts or even easier just post your recommendations with out commenting on other peoples posts?

Hi Rainbow_2

Its nice to hear of your commitment but as you said reply and floplot has made replies I am just wondering if your commitment applies to the below written by floplot?

Of course if you turn off the updates, you won't see the errors.

Hi SendOfJive

You are correct and that is the case I suppose even if you are fully up to date with the security software on the computer.  I just said it as it is safer than going to any website and clicking anywhere.

ATB

intesec 

Kudos0

Re: Liveupdate completed with an Unknown error


intesec wrote:

 

  […] 

Hi Rainbow_2

Its nice to hear of your commitment but as you said reply and floplot has made replies I am just wondering if your commitment applies to the below written by floplot?

Of course if you turn off the updates, you won't see the errors.

... 

ATB

intesec 


Intesec,

The answer is in YOUR following posts:

 

your post/Message #8 

”I have automatic updates and pulse updates set to off and every 3 to 6 days or sometimes more the Norton product will go orange..."

 

confirmed in your post/Message #23

“I think the above statement is incorrect, because, if the automatic and pulse updates where turned off the Norton product would at some time turn orange prompting live updates manually so at this time the error may still have occurred.”

Conclusion:

Until your Norton product turns orange and you then run live updates manually - and only then notice the error if it occurs…- you are running a non fully updated (read live updated) product, as it should be instead, to guarantee  the most efficient protection to any systems.

 

Kudos0

Re: Liveupdate completed with an Unknown error


SendOfJive wrote:
Visiting only reputable sites does not make you safe.  Some of the most reputable sites on the internet have been compromised and seeded with malware in the past.  In most cases, you would not need to click on an ad in order to become infected.

 

This is how I joined the Norton camp

As with many surfers, I have a daily and frequently-visited 'net rooutine, bookmarks.  I was using another AV product and for the past couple of years, in November and December, I was affected by malicious intrusions at reputable sites.  I had visited the site, had not opened any ads, no e-mail attachments, none of the usual "don't do's" were in play during these intrusions.

Regardless of the precautions, in Dec 2011 an unknown intrusion got past my previous AV product, one of those "fake UAC prompt" variants asking me to "approve" an unknown object.

Last year, while reading at another daily reputable site in Dec, one of the "FBI" variants got past my AV protection (no ad's opened, etc).  

The interesting part with that occurrence was I happened to be on the phone with a friend who had visited the same site a couple of minutes earlier than I, and was running Norton AV at the time.  He's been using Norton for years with no issues.

When I got hit with the "FBI" intrusion and the official-sounding FBI voice began playing in my PC speakers, my friend heard it and ased "What's that sound?"  I said, laughing,  "Looks like the FBI doesn't approve of my PC".  He said "Why are you laughing?  You've been infected."   I replied "It's time for me to plug in my cloned HDD." 

Recovery was easy but that's when I said "It's time to try another AV product" and looked into several choices, with Norton, DitDefender and MacAfee being my primary choices at the time. 

It was a fairly easy choice as I'd seen in real-time how Norton blocked my friend's PC at the same site within a couple of minutes of my previous AV dropping the ball so I looked into Norton and said

That's a good seller point for Norton, to me, as well as my friend's surfing for years without any malicious intrusion incidents seen on his PC.

Kudos0

Re: Liveupdate completed with an Unknown error

Scoop8,

Hi.  This thread is one that I've been following since it is apparently related to one that was created for me when I was infected with the FBI virus - a few weeks ago.  It was my third infection within 3 months while running NIS.  My extreme interest in your posting is that it's the first I've seen that suggests that Norton can detect and block the "FBI virus".  As a very new contributor I'm not sure of the protocols in using this thread to respond to your post but I'd like to hear from someone that NIS (21.1.0.18) can actually detect and block the FBI infection. 

I've been most impressed with the care and dedication of the volunteer heroes who populate this site but would love to read an authoratative statement from someone that NIS can do so, and is the best defence against ransomware.

As a recently retrenched elderly worker my system is a hugely important tool in my new job search and I get a real sense of panic when I loose my system.

Thanks

Kudos0

Re: Liveupdate completed with an Unknown error

Hi pgalagher

As the money pack viruses like the FBI one is a real problem for those using the web you are welcome to start a new thread for better exposure and to bring it to Norton’s attention again. 

To post a new message (start a new thread) go to the forum that relates to your issue by clicking on, Go To, at the top right hand side of the page and select from the drop down menu.

On the page that opens, at the top of the page on the left hand side there is a red button with new message in it click on this, on the page that opens enter the text and below the text box on the right side is the post button.

There is also a preview button above the control bar and on the control bar the tree button is to post an image.  Hint click where you would like the image to be then don’t click on the page or the cursor will move its ok to click on the control bar. Images need to be validated by a moderator until then there is a box with a triangle in it.

You have 60 minutes to edit your post by logging in and click options at the top right hand side of the post and click edit. 

If you would like to send a PM to some one on the Norton forum click on their user name this will open a window with their user page on the right hand side is, contacts, and, send this user a private message.

ATB

intesec

Kudos0

Re: Liveupdate completed with an Unknown error

intesec,

Great,  thanks for all that.

Regards.

Kudos0

Re: Liveupdate completed with an Unknown error


pgalagher wrote:

Scoop8,

Hi.  This thread is one that I've been following since it is apparently related to one that was created for me when I was infected with the FBI virus - a few weeks ago.  It was my third infection within 3 months while running NIS.  My extreme interest in your posting is that it's the first I've seen that suggests that Norton can detect and block the "FBI virus".  As a very new contributor I'm not sure of the protocols in using this thread to respond to your post but I'd like to hear from someone that NIS (21.1.0.18) can actually detect and block the FBI infection. 

I've been most impressed with the care and dedication of the volunteer heroes who populate this site but would love to read an authoratative statement from someone that NIS can do so, and is the best defence against ransomware.

As a recently retrenched elderly worker my system is a hugely important tool in my new job search and I get a real sense of panic when I loose my system.

Thanks


If I recall from what I've read here recently, the Protection Engines are identical with NIS and 360 but my memory may be wrong about that.  If that's accurate, NIS should block these threats and protect the user's PC in the same way as the 360 product does.

I understand your concern about these particular threats as well as the many other malicious objects out there.  You mentioned the "peace of mind" aspect of this issue, ie, feeling more assured that your PC is protected.  That's a very good point and it's an important factor for me as well.

Given that we know that no single protection tool, whether it's a mainline name AV such as Norton, etc,  or an antimalware scanner tool, will completely protect one's PC 100% of the time, the best plan in my opinion, is to implement a routine backup plan for your hard drive.

With this approach, you'll be protected against nearly all scenarios of attacks and will be able to restore your complete HDD within a short period of time.

I'm offering this advice from someone that's "been there, done that" as they say these days .  Years ago, I had to wipe my HDD due to an issue and after that happened, I began to back up my entire HDD as a precaution against repeated incidences of intrusions.  That practice has paid off twice for me during the past couple of years.

The great part of having a HDD backup is that you're not only protected against almost all virus/malware threats, you're also protected against your original HDD failure and any user mistakes that may happen, ie, pressing the wrong thing on your PC, accidentally entering the Regisry editor and inadvertantly changing a value in it, etc, an acquaintance coming over and installing a Flash Stick that contains (unknown to them) malicious items and rendering your PC unusuable.

Kudos0

Re: Liveupdate completed with an Unknown error

Scoop8,

Thank you very much. 

I do a full back-up to an external HDD periodically, and will now increase the frequency to weekly. 

A loss of any job application letters / resumes would be a big problem - I've actually purchased an iPad to allow a second avenue of job search should my desktop become infected again and I guess from personal experience and what you've said above, there is no fail-safe protection.  I'll continue to rely on NIS but recognise I may fall to an infection from time to time.  The FBI/Moneypack infection is the only one that's ever disabled my system and I've never had a HDD crash so I suppose I've been very lucky to date.

Thank you again, and also to the various other respondents.  I appreciate the time and effort you've all undertaken, especially intesec and quads, along with you.

Regards.

Kudos0

Re: Liveupdate completed with an Unknown error


pgalagher wrote:

Scoop8,

Thank you very much. 

I do a full back-up to an external HDD periodically, and will now increase the frequency to weekly. 

A loss of any job application letters / resumes would be a big problem - I've actually purchased an iPad to allow a second avenue of job search should my desktop become infected again and I guess from personal experience and what you've said above, there is no fail-safe protection.  I'll continue to rely on NIS but recognise I may fall to an infection from time to time.  The FBI/Moneypack infection is the only one that's ever disabled my system and I've never had a HDD crash so I suppose I've been very lucky to date.

Thank you again, and also to the various other respondents.  I appreciate the time and effort you've all undertaken, especially intesec and quads, along with you.

Regards.


I usually run a full-HDD backup or clone every 4 weeks but I'm running a twice-daily unattended backup that backs up specific items, such as the ones that you mentioned.   This provides a near-real-time backup of those few must-have items so when you need to use the HDD in an emergency, you'll have current backup's of those priority items available.

Kudos0

Re: Liveupdate completed with an Unknown error

Hi guys

Below are a few links regarding the money pack virus.  Whether Norton blocks it is difficult to say, as it appears to have changed.

The below thread, post 2 may explain how Scoop8 arrived at the opinion that Norton blocks the money pack virus.

http://community.norton.com/t5/Norton-360/Exploit-and-Toolkit-warnings/m-p/976365#M92367

The below is for a white screen on log in which is what can happen after restarting the computer as the text on the screen has disappeared, it is still a type of money pack virus.

http://community.norton.com/t5/Norton-360/White-Screen-on-Logon/m-p/908131/highlight/true#M86552

http://community.norton.com/t5/Norton-Internet-Security-Norton/FBI-Moneypak-Virus/m-p/950569

ATB

intesec

Kudos0

Re: Liveupdate completed with an Unknown error

Hi John_0696

First thing to check is that your system date and time are correct.

There have been some other users having trouble with LiveUpdates failing recently. Norton is aware of the issue and are working on a fix.

See Symantec employee Tony Weiss' post here  http://community.norton.com/t5/Norton-Internet-Security-Norton/2-Large-Back-To-Back-Virus-Definition-X64-Updates-This-Morning/m-p/1058917/highlight/true#M249829

Things happen. Export/Backup your Identity Safe data.

Replies are locked for this thread.