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Kudos0

PC Cleanup

I bought "PC CleanUp" online today from Norton along with the Norton 360 Multi-Device anti virus.  The invoice said to use the PC CleanUp within 30 days.  How do I access it?  There are no instructions.

Replies

Kudos0

Re: PC Cleanup

I bought "PC CleanUp" online today from Norton along with the Norton 360 Multi-Device anti virus.  The invoice said to use the PC CleanUp within 30 days.  How do I access it?  There are no instructions.

Kudos0

Re: PC Cleanup


CherBrundage wrote:

I bought "PC CleanUp" online today from Norton along with the Norton 360 Multi-Device anti virus.  The invoice said to use the PC CleanUp within 30 days.  How do I access it?  There are no instructions.


Welcome,

I don't have an immediate answer for you but I will try to find one and post back as soon as I find it.

Sorry for the delay. It appears to be a new feature that still lacks some polish.

Stay well and surf safe

Dick Win7x64 SP1 current NSBU
Kudos0

Re: PC Cleanup

 I too have paid for this as an extra to my subscription. No information on the website on how to activate , I then contacted support on line and they then referred me to an '08000852363' phone number. I have just tried it and have got the 'number not recognised' message.

I am NOT impressed with the Norton service at all.

Kudos0

Re: PC Cleanup


sjnplym wrote:

 I too have paid for this as an extra to my subscription. No information on the website on how to activate , I then contacted support on line and they then referred me to an '08000852363' phone number. I have just tried it and have got the 'number not recognised' message.

I am NOT impressed with the Norton service at all.


That is not a US style number is it? What country are you in please? Are you sure you are in contact with Norton itself?

I see there is a UK PC Cleanup:  http://pc-cleanup.co.uk/  Could you be in their hands?

Hugh
Kudos0

Re: PC Cleanup

Is this what you are talking about?

http://us.norton.com/nortonlive/pc-powerboost.jsp

Windows 7 Home Premium x64 SP1 *** Norton 360 v21.6.0.32
Kudos0

Re: PC Cleanup

Its a UK 'freephone' number I was originally given - thanks for the link, I'll check it out

Kudos0

Re: PC Cleanup


sjnplym wrote:

Its a UK 'freephone' number I was originally given - thanks for the link, I'll check it out


I thought so <s>

Note that that link I gave is NOT Norton but some other third party so if you are sure you have a Norton product don't go there, at least not for help!

Hugh
Kudos0

Re: PC Cleanup


sjnplym wrote:

 I too have paid for this as an extra to my subscription. No information on the website on how to activate , I then contacted support on line and they then referred me to an '08000852363' phone number. I have just tried it and have got the 'number not recognised' message.

I am NOT impressed with the Norton service at all.


Can you provide a link to the web site you made your purchase from? That way we can help determine whether or not it was a legitimate Norton site.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: PC Cleanup

Eventually had a call back from Norton today. The UK number to phone about this is 0800 0852364, then you will get put through to Norton in USA who then remotely perform the PC clean up - why isnt this made clear on the website, one simple sentence woul save hours of aggravation.

Simon

Kudos0

Re: PC Cleanup


sjnplym wrote:

Eventually had a call back from Norton today. The UK number to phone about this is 0800 0852364, then you will get put through to Norton in USA who then remotely perform the PC clean up - why isnt this made clear on the website, one simple sentence woul save hours of aggravation.

Simon


Again I would ask that you let us know what web site you made your purchase from? There are many companies that may sell Norton products, and may provide service, but they are in no way affiliated with Norton.

I have been unable to verify that that phone number is actually for Norton. It may be, but I would not want wrong information being relied on.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: PC Cleanup


Krusty13 wrote:

Is this what you are talking about?

http://us.norton.com/nortonlive/pc-powerboost.jsp


If you click the Learn More link it will take you to this page  -  http://us.norton.com/nortonlive/ultimate-help-desk.jsp  -  with some FAQ's and a 'How it works?' link plus a video.

Cheers!

Windows 7 Home Premium x64 SP1 *** Norton 360 v21.6.0.32
Kudos0

Re: PC Cleanup

Purchased Norton though  Symantec and the number worked for me - I was then transferred to the US and was given an alternative number if the first one didnt work - it was 08000488173, but had no problem (eventually) with the clean up.

Simon

Kudos0

Re: PC Cleanup

I to purchased PC Cleanup for $9.99 from https://buy.norton.com/estore/mf/confirmationOrderOnline without getting any instructions on how to use it.  30 days and counting...

Kudos0

Re: PC Cleanup

I to purchased PC Cleanup for $9.99 from https://buy.norton.com/estore/mf/confirmationOrderOnline without getting any instructions on how to use it.  29 days and counting...

Kudos0

Re: PC Cleanup

If you don't want to follow my links above you could contact Customer Support.

www.norton.com/chat

Windows 7 Home Premium x64 SP1 *** Norton 360 v21.6.0.32
Kudos0

Re: PC Cleanup

I was thrown off by the different name PC Clean vs PC Powerboost.  Are they the same???

Kudos0

Re: PC Cleanup

I believe PC Powerboost is something different as it appears to be a paid service I need to sign up for.  When I purchased Norton 360 I paid $9.99 for PC Clean and when I viewed the sales receipt, is states, use within 30 days.

Kudos0

Re: PC Cleanup

I also purchased PC Cleanup for $9.99 from https://buy.norton.com/estore/mf/confirmationOrderOnline without getting any instructions on how to use it.  28 days and counting...

Kudos1

Re: PC Cleanup

McRoggie: I can see in your account that you have a Virus Removal Assurance together with your Norton product and a PC clean up service.

McRoggie: May I know how can I help?

Rich Moxley: I am interested in utilizing the PC Clean up service

McRoggie: I see. Regarding the PC clean up service, we have a department here who is performing it by taking remote access on the computer.

Rich Moxley: OK

McRoggie: Their department doesn't have a chat support but you can reach them on their toll free number which is 1-877-567-6928.

Rich Moxley: OK, I'll try that.

McRoggie: Please give them a call now to have the service.

McRoggie: Anything else Rich?

Rich Moxley: No, thanks

Kudos0

Re: PC Cleanup

Thanks for following up with this. It will help others looking for this service.

Things happen. Export/Backup your Identity Safe data.
Kudos1

Re: PC Cleanup

Finally had time to use the service.  The call took about 4 minutes to connect with a technician.  He was nice, easy to understand and talked me through step by step.  He used Norton Live Solutions and Norton Tool Kit and deleted some unwanted programs and lightened my startup list.

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