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Kudos0

Why does my login only work once?

Everytime I need to log into this community, I have have to request a password reset! Also, when I re-type the password, I'm told that my passwords don't match. THEY DO!

Replies

Kudos0

Re: Why does my login only work once?


brh56 wrote:

Everytime I need to log into this community, I have have to request a password reset! Also, when I re-type the password, I'm told that my passwords don't match. THEY DO!


One thing you might check is that you do not have Caps Lock on.

Next time you log into the community, be sure you check the box to "Keep me logged in". That way you will not have to log in every time you come here.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Why does my login only work once?

Everytime I need to log into this community, I have have to request a password reset! Also, when I re-type the password, I'm told that my passwords don't match. THEY DO!

Kudos0

Re: Why does my login only work once?

No CAPS. Checked the box to keep me logged in. The only way I can get in is by using the password reset utility. Even that is faulty because it tells me that my passwords don't match, but then lets me log in anyway.

Bjoern

Kudos0

Re: Why does my login only work once?

No CAPS. Checked the box to keep me logged in. The only way I can get in is by using the password reset utility. Even that is faulty because it tells me that my passwords don't match, but then lets me log in anyway.

Bjoern

Kudos0

Re: Why does my login only work once?

Sorry to but in, but I have an idea to try, as it sounds a bit (just a bit) like a problem I once had.

brh56, after you log in, go to the top right and select "My Settings", then "Personal Profile" and "Auto Login Options" - there choose to turn off auto login.  Then back out and "Sign out".  Restart your browser and log in again.  Now reverse the process and enable auto login.  

See if that helps.  It did for me, I hope it does for you, though I am not terribly confident.

All the best and don't forget to let us know how you get on whatever you do.

Mike
Kudos0

Re: Why does my login only work once?

Nope. Turned off auto login. The only way I can log in is by means of password reset.

Bjoern

Kudos0

Re: Why does my login only work once?

I this website doesn't even let me log in, what are my chances of resolving my other issue with Norto Ghost 15?

Kudos0

Re: Why does my login only work once?


brh56 wrote:

I this website doesn't even let me log in, what are my chances of resolving my other issue with Norto Ghost 15?


PMJI But if you are not logged in how can you post? I thought guests could only read ......

Hugh
Kudos0

Re: Why does my login only work once?

Not sure if this might have a bearing on your issue. Try clearing your browser cache. You can Google for instructions or post your browser here and someone will provide instructions.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Why does my login only work once?

In message number 1,4 and 7 I did mention that the only way I can log in is by means of the password reset utility.

Kudos0

Re: Why does my login only work once?

I did clear the cache and remove all Norton-related cookies, still no luck.

Bjoern

Kudos0

Re: Why does my login only work once?

Hi, brh56. I'll ask someone to look into this for you.

Windows 7 64 Bit Sp1 NIS V 21.5.0.19

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