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Norton Community :
Norton Users Discussion Forum :
Norton 360 :
Antivirus 2008 Malware
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Re: Antivirus 2008 Malware
[ Edited ]
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Floating_Red
Super Bot Obliterator
Posts: 4261
Registered: 05-30-2008
Message 3 of 13
Viewed 2,513 times
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This should have been Posted here: http://community.norton.com/norton/board?board.id=Norton_360. Have you Ran a Full System Scan in Safe Mode? Have you been able to update your Product via LiveUpdate? You should Update your Product via LiveUpdate before Running the Scan in Safe Mode. Message Edited by Floating_Red on 08-05-2008 06:46 PM
Tuesday, November 17, 2009: The ThreatCon was Changed to Level 1: Normal | Sunday, November 01, 2009: There has been a huge increase in the Global Threat Activity, which appears to be Targetting the S.M.B.v.2 Remote-Code Exectuation Vulnerability. Keep Anti-Virus Products up-to-date and install all available Patches. | Microsoft have Released their November Patches.
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08-05-2008 10:44 AM
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Re: Antivirus 2008 Malware
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Lmaco
Visitor
Posts: 7
Registered: 08-04-2008
Message 4 of 13
Viewed 2,499 times
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I've run Live Update as well as a full system scan a few times. It did locate the virus and said it took care of it. But it's still there. After the scan runs, the summary page that comes up said Live Update has a message that my license isn't valid but it is. The date on the computer is not correct as it says the correct date then VIRUS ALERT!! after it. That is how the date appears on all areas of the computer. I was able to get to the registry thru command prompt and deleted the first two listings as described on the removal page but the third isn't there. I have started the computer in safe mode but Norton 360 says it does not run in 360. The problem persists.
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08-05-2008 11:51 AM
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Re: Antivirus 2008 Malware
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Stu 
Super Virus Trouncer
Posts: 4417
Registered: 04-08-2008
Message 7 of 13
Viewed 2,491 times
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Tony_Weiss wrote:
I'm not sure I read your original post correctly; did you say that you installed Norton 360 v2 after the malware was on your system? Below are the removal instructions for antivirus 2008. Please review and perform the steps listed: http://www.symantec.com/security_response/writeup.jsp?docid=2008-050906-3727-99&tabid=3 I would also recommend that you follow the steps listed in the How To Troubleshoot a Suspected Malware Infection announcement. This document provides information on submitting the malware to Symantec for review as well.
Please follow these instructions very carefully. If these won't work , come back over here or PM me and we will try something else
"All that we are is the result of what we have thought"
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08-05-2008 12:07 PM
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