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Norton Community :
Online Family Safety :
OnlineFamily.Norton :
Re: NSM
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NSM
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david2003
Visitor
Posts: 5
Registered: 11-03-2009
Message 1 of 12
Viewed 327 times
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When I down load and try to install on my third computer (running XP) I get the following message: Installation could not continue due to the following: NSM will not function properly with the version of Norton or Symantec products that is currently installed on your computer. To use NSM you need to upgrade to the newest versions. I have NO Norton or Symantec running on the computer I have checked add and remove programs no Norton/Symantec I have run autodetectpkg.exe no Norton/Symantec I have checked services.msc. no Norton/Symantec
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11-03-2009 09:46 AM
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Re: NSM
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 KatieQ
Symantec Employee
Posts: 543
Registered: 04-09-2009
Message 2 of 12
Viewed 321 times
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Hi david2003, What antivirus products do you have installed on the XP? Thanks, Katie
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11-03-2009 10:30 AM
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Re: NSM
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KatieQ
Symantec Employee
Posts: 543
Registered: 04-09-2009
Message 4 of 12
Viewed 314 times
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david2003, Thanks for the additional information. Please check out the link "Using Norton Safety Minder with other Security Products" located at upper-right hand corner of page for Norton Safety MInder compatibility with other security products at http://community.norton.com/norton/board?board.id=OnlineFamily for details. Thanks, Katie
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11-03-2009 10:53 AM
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Re: NSM
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david2003
Visitor
Posts: 5
Registered: 11-03-2009
Message 5 of 12
Viewed 301 times
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As suggested I turn off web shield still would not install Turned off all of advast still would not install I have NSM installed on two other computers (one XP, and one Vista) that also have advast antivirus and have no problem with them Please read the error message that I get trying to install NSM from my first post Also I have gone into regedit. and have found no Norton/Symantec programs
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11-03-2009 12:01 PM
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Re: NSM
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KatieQ
Symantec Employee
Posts: 543
Registered: 04-09-2009
Message 6 of 12
Viewed 290 times
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david2003, Have you ever had any Norton products installed on the system before? Thanks, Katie
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11-03-2009 12:43 PM
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Re: NSM
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andrew_d
Symantec Employee
Posts: 97
Registered: 08-11-2008
Message 7 of 12
Viewed 289 times
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I know that this is not related to your current problem, but please be aware that Norton Safety Minder is not compatible with avast antivirus products.
Andrew D
QA Specialist
Symantec Corp.
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11-03-2009 12:44 PM
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Re: NSM
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david2003
Visitor
Posts: 5
Registered: 11-03-2009
Message 8 of 12
Viewed 286 times
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Yes I had it installed, but the free trail on Advast had run out so I took it off of the machine (add/remove programs) and I did not reinstall until this morning, but I had try to install NSM when Advast was no longer on the machine, and NSM did not install. Gave me the following Erroe Message Installation could not continue due to the following: NSM will not function properly with the version of Norton or Symantec products that is currently installed on your computer. To use NSM you need to upgrade to the newest versions. THIS IS NORTON/SYMANTECS ERROR MESSAGE Why does the error message say that it is Norton/Symantec that needs to be upgraded????? Why does NSM work on my two other machines that have advast on ?????
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11-03-2009 01:01 PM
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Re: NSM
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andrew_d
Symantec Employee
Posts: 97
Registered: 08-11-2008
Message 9 of 12
Viewed 271 times
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Ok, the avast working or not hopefully is a separate issue. Have you had any other norton products installed on the machine previously?
Andrew D
QA Specialist
Symantec Corp.
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11-03-2009 02:30 PM
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Re: NSM
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david2003
Visitor
Posts: 5
Registered: 11-03-2009
Message 10 of 12
Viewed 266 times
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On this computer I think when I first got it it had some sort Norton on but that was 4 yrs ago, I have done the following checks: I have NO Norton or Symantec running on the computer I have checked add and remove programs no Norton/Symantec I have run autodetectpkg.exe no Norton/Symantec I have checked services.msc. No Norton/Symantec I have gone into regedit. And have found no Norton/Symantec programs I have downloaded and tried to install numerous times
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11-03-2009 03:03 PM
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