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Re: I have a problem with the time updating across mutiple computers
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Symantec Employee KatieQ
Symantec Employee
Posts: 543
Registered: 04-09-2009


KatieQ

Message 31 of 39

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profken,

 

We currently don’t support the feature whom they are interacting with.  I’ll put it to our enhancement list for the management team to consider.

 

Thanks,

Katie
09-15-2009 10:37 AM
 
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Re: I have a problem with the time updating across mutiple computers
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profken
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Posts: 6
Registered: 09-03-2009


profken

Message 32 of 39

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Thanks, Katie.  I'm puzzled, though.  Since I can see that facebook was visited by looking at the "all activity" and "web" tabs, what is the advantage of the "social activity" tab?  What's the value-added?
09-16-2009 07:01 AM
 
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Re: I have a problem with the time updating across mutiple computers   [ Edited ]
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Symantec Employee KatieQ
Symantec Employee
Posts: 543
Registered: 04-09-2009


KatieQ

Message 33 of 39

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profken,

 

The Social Networking Supervision enables the parents to monitor the activities of the children over  Social Networking sties.  The program captures any attempt to provide a false age during the registration process and the account name that the child uses.  Also, the program monitors and logs the Personally Identifiable Information (PII) that the child provides over the social networking site. 

 

These are some sample functions that the Social Networking Supervision has.  Please keep this in mind… the program is still in the process of being developed and more and more exciting and useful features will be available for different areas of the program in the future releases, and of course that includes Social Networking Supervision.

 

Thanks,

Katie   
Message Edited by KatieQ on 09-16-2009 11:22 AM
09-16-2009 11:20 AM
 
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I can not see Hebrew characters on the IM & Search activity
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skaizer
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Posts: 1
Registered: 10-16-2009


skaizer

Message 34 of 39

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When I try to see what my child was typing in the IM program or searching the web, I can not see any Hebrew characters.

Instead of Hebrew characters I see gibberish such as:    ׳₪׳™׳™׳¡׳‘׳•׳§

 

Please advice?

Regards

10-16-2009 11:53 AM
 
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Re: I can not see Hebrew characters on the IM & Search activity
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Symantec Employee KatieQ
Symantec Employee
Posts: 543
Registered: 04-09-2009


KatieQ

Message 35 of 39

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Hi skaizer,

 

Thanks for the inquires and interest in the program.  Supporting Localized version of the product is already on our enhancement list.  We'll give you an update as soon as we have a more accurate ETA for the feature.

Thanks,

Katie

10-16-2009 01:15 PM
 
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Re: I have a problem with activity reporting
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Fjfjfj
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Posts: 2
Registered: 11-06-2009


Fjfjfj

Message 36 of 39

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Every time my children go onto websites that are allowed (either specifically or by catagory), the Online Family Norton safety minder keeps popping up with a message, "You are not allowed on lu.gamevance.com.  This is a gaming website", and sends my E-mail a notification.  Examples of websites where this occurs are: Wikipedia, Library websites, Reuters, educational websites, etc.  This effect is continuous; the message will pop up a couple times a minute.  I observed this effect.  I received over 500 E-mails today.  I had to unlock the gamevance website to stop this (and, of course, gamevance is exactly the sort of website that I want to lock...)
11-06-2009 06:18 PM
 
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Re: I have a problem with activity reporting
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Symantec Employee Matt_Boucher
Symantec Employee
Posts: 354
Registered: 04-23-2008



Message 37 of 39

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OnlineFamily.Norton is actually behaving as it should. This URL is being called each time because gamevance appears to be something that should not be on your system: see this  --> http://www.threatexpert.com/report.aspx?md5=1d23b7b8066e1eb083be6c9f11d2a286

 

 

It would appear from this report that it is some type of spyware.

 

MAtt

11-06-2009 10:27 PM
 
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Re: I have a problem with activity reporting
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Fjfjfj
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Posts: 2
Registered: 11-06-2009


Fjfjfj

Message 38 of 39

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The issue is that the message "lu.gamevance.com" shows up when you're on a "safe" website.  If there was some sort of spyware on my machine, I would expect that Norton Internet Security 2009 (which I keep updated) would be able to detect and eliminate it.  However, "lu.gamevance.com" has never showed up as a "threat" on any search done on the computer.  The OnlineFamilyNorton application is indicating that we should not be visiting the gamevance website, but the web page (wikipedia, etc.) that we are at doesn't even have a hyperlink to that program.  Are you saying that this is some sort of intrusion attempt, and that the OnlineFamilyNorton application can detect it but that the Internet Security application cannot?
11-09-2009 06:25 PM
 
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Re: I have a problem with activity reporting
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Symantec Employee Matt_Boucher
Symantec Employee
Posts: 354
Registered: 04-23-2008



Message 39 of 39

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To be clear I did not state that "lu.gamevance.com" was spyware. I stated that it should probably not be on your system. You may have installed it yourself not knowing what it was. It appears that it continues to check back with some server "lu.gamevance.com" while you are surfing.

 

NIS 2009 does not think it is a threat as a legitimate program can certainly send data to and from a URL.

 

What I think you should do is try and go to add/remove programs and remove any type of "gamevance" product that was installed. That should clear it up.

 

Matt

11-10-2009 07:35 AM
 
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