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Norton Community :
Norton Users Discussion Forum :
Norton Internet Security / Norton AntiVirus :
Identity Safe Support and Firefox 3?
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Identity Safe Support and Firefox 3?
[ Edited ]
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BobinVA
Visitor
Posts: 6
Registered: 08-31-2008
Message 1 of 20
Viewed 9,620 times
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I just installed Firefox 3 under XP and have apparently lost Identity Safe which I depend on for my use of the net. How can I get it back? I am new to this board and after searching I don't see a solution. Thanks for any help. Bob [edit: Relocated from an existing thread for better exposure.]
Message Edited by Allen_K on 08-31-2008 12:21 PM
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Solved!
 Go to Solution
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08-31-2008 07:32 AM
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Re: Identity Safe Support and Firefox 3?
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BobinVA
Visitor
Posts: 6
Registered: 08-31-2008
Message 2 of 20
Viewed 8,712 times
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I forgot to mention in my earlier post that I am using NIS 2008 with XP. Thanks, Bob
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08-31-2008 01:16 PM
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Re: Identity Safe Support and Firefox 3?
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Vineeth
Volunteer
Posts: 937
Registered: 07-31-2008
Message 3 of 20
Viewed 8,696 times
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I have a few questions... What is the build of your NIS 2008. Is it 15.0 or 15.5 ? (Open NIS>Help and Support>About> Version). Are you able to see identity safe under Internet Explorer or that also disappeared? Are your passwords automatically filled up though Identity safe tool bar is disappeared???
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08-31-2008 03:21 PM
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Re: Identity Safe Support and Firefox 3?
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BobinVA
Visitor
Posts: 6
Registered: 08-31-2008
Message 4 of 20
Viewed 8,687 times
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Build is 15.0 IE still has ID safe No, the fields do not fill in w/o the bar. A few site fill from Firefox not ID safe. Bob
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08-31-2008 05:12 PM
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Re: Identity Safe Support and Firefox 3?
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Vineeth
Volunteer
Posts: 937
Registered: 07-31-2008
Message 5 of 20
Viewed 8,685 times
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Can you open firefox>View>Toolbar>Show Identity safe toolbar. Check if the option is already checked, Else check the option and then see what happens?? If it still does not work, Let me know.... I will tell you how to take a backup of your identity safe profile and then will help you in upgrading to the latest build(15.5).
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08-31-2008 05:28 PM
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Re: Identity Safe Support and Firefox 3?
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4runner
Regular Contributor
Posts: 98
Registered: 06-20-2008
Message 6 of 20
Viewed 8,520 times
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BobinVA wrote:
Build is 15.0
I think to get Identity Safe support in FF3 you have to first update to 15.5 Thats a free update that you can find at http://www.symantec.com/newnis
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08-31-2008 06:17 PM
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Re: Identity Safe Support and Firefox 3?
[ Edited ]
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roosterfish
Newbie
Posts: 1
Registered: 08-31-2008
Message 8 of 20
Viewed 8,452 times
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Thanks 4runner. This worked for me - eventually. What a long winded process though. Some notification on the issue from both Norton to its paying subscribers, and Firefox at the prompt to update to version 3, might have been nice.............. Message Edited by roosterfish on 09-01-2008 02:28 PM
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09-01-2008 02:26 PM
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Re: Identity Safe Support and Firefox 3?
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BobinVA
Visitor
Posts: 6
Registered: 08-31-2008
Message 9 of 20
Viewed 8,543 times
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Sorry for delay response but out of town. There is no option for a Norton toolbar to be displayed. Thanks, Bob
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09-02-2008 07:04 AM
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Re: Identity Safe Support and Firefox 3?
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 Allen_K
Moderator
Posts: 1340
Registered: 04-09-2008
Message 10 of 20
Viewed 8,508 times
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BobinVA wrote:
Sorry for delay response but out of town. There is no option for a Norton toolbar to be displayed. Thanks, Bob
Hi BobinVA, Have you followed the steps earlier in the thread to update to 15.5? 15.5 is required for the toolbar to work in FireFox 3.
Allen
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09-02-2008 12:58 PM
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