You should only run SymNRT after running the normal removal program and I believe that this might have been what got your machine in trouble. I know that this is a big request, but could you try uninstalling again, using the Add/Remove Programs item from the Control Panel? If the problem persists after you've uninstalled, I'd appreciate it if you could send that exported registry as well.

Edit: fixed grammer/spelling error

Edit: changed e-mail address reference 

Reese, I have just sent the CurrentControlSet exported reg file to you offline, also some more info on the history of the problem. Thanks for looking at this problem ....

DougN

Reese,

I did as you asked and removed NIS 2008 through Control Panel - Add / Remove Programs. The problem remains.

Did you get the registry section I e-mailed to you?

Symantec has made the registry cleanup tool available. Go to the following page and download it from there. The page is for Norton Internet Security 2008 but the tool works regardless of the product that you actually have installed.   CLICK HERE

Deee-lighted.

A question about the results shown by the tool.

A couple of days ago I did the registry clean up manually -- many many more lines to delete than the 8 - 10 mentioned in the instructions! -- but I thought I'd run the tool anyway partly to see if I had missed any and partly because I'm hand holding someone with NIS2008/SP3 error problems although not the three listed in the KB article.

The tool ran smoothly and ended up with a screen which said it had found

     :1142 errors

and deleted

     :1142 errors.

Does that space before the colon mean that it found none and deleted none out of 1142 there should have been (in which case my manual deletion worked) or what .... ?

I ran the symantec registry cleanup tool (in both regular and safe modes) and received the message:

"No invalid registry keys found in the registry!" 

but i still have many thousands of registry entries beginning with $%&'()...  and device manager etc... is still empty 

anybody else having trouble using the symantec registry tool? 

---

monstro wrote:
Can you tell me where & when i will find the 'automated tool' to correct this problem?

---

Use the link in Reese's message and it will take you to a KB article on the Norton Website with instructions on what to do that includes a CLICK here to download the tool and what to do with it .....

I've just done it and it is very straightforward provided you remember where you downloaded the tool to!