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Procomm Plus 4.8 print capture issue
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dnust1
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Posts: 3
Registered: 11-03-2009


dnust1

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I am using Procomm Plus 4.8 on WinXP SP3.  The print capture feature works, but only sends what is displayed on the screen to the printer.  Anything that has scrolled up out of view will not print.  Any ideas on how I can capture all the info?

Kudos!
11-03-2009 09:55 AM
 
Re: Procomm Plus 4.8 print capture issue
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mdturner
Rootkit Eradicator
Posts: 2346
Registered: 04-11-2008



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Welcome to the Norton Community

Thank you for contacting us regarding the issue you are having with your Norton Product.

 

Hi dnust1

 

You should try changing your screen resolution to the next highest so that you see the complete page you are trying to capture and print. If you are on 800 x 600 then change to 1024 x 768.

Kudos!
11-03-2009 10:47 AM
 
Re: Procomm Plus 4.8 print capture issue
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dnust1
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Posts: 3
Registered: 11-03-2009


dnust1

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Thanks,

 

I am using this to diagnose issues with a Lucent 5ESS telephone switch and unfortunately, the print out is multiple pages.  I tried the scroll buffer to file option, thinking I could cut and paste the buffer contents to a word document but the same thing happens.  I only get the last page of the diagnostic.  Someone suggested that I change the scroll lines to 999; this also did not work.

Kudos!
11-03-2009 03:41 PM
 
Re: Procomm Plus 4.8 print capture issue
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Brubaker
Super Phishing Phryer
Posts: 387
Registered: 04-04-2009


Brubaker

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Hi dnust1,

 

I don't use Procomm Plus so I'm taking a shot in the dark here. I use a screen capture utility that is able to capture pages that have scrolled on screen. The thing is, in order for it to capture the entire page, it's necessary to first scroll to the top, then invoke screen capture. If you haven't already done this, give it a shot. 

Kudos!
11-04-2009 04:48 AM
 
Re: Procomm Plus 4.8 print capture issue
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dnust1
Newbie
Posts: 3
Registered: 11-03-2009


dnust1

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Thank you, Brubaker.  I have Snag It on my PC, though I'm not sure how to use it.  I think I will experiment with that.  I'm sure its pretty easy to figure out.
Kudos!
11-04-2009 05:50 AM
 
Re: Procomm Plus 4.8 print capture issue
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Brubaker
Super Phishing Phryer
Posts: 387
Registered: 04-04-2009


Brubaker

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Snagit will get the job done. Enjoy.:smileyhappy:
Kudos!
11-04-2009 07:20 AM
 
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