Windows Vista Home Premium Service Pack 2 (build 6002)

1.50 gigahertz Intel Core2 Duo
64 kilobyte primary memory cache
2048 kilobyte secondary memory cache
64-bit ready
Multi-core (2 total)
Not hyper-threaded

120.03 Gigabytes Usable Hard Drive Capacity
65.76 Gigabytes Hard Drive Free Space

3062 Megabytes Usable Installed Memory

Ok, I got a problem...

A couple of weeks ago I was on here unable to create a mirror of my hard drive. That got sorted out with the help of all you nice folks.  Now I want to start with the scheduled recovery points, but can't.

This is the first time trying it and here's what I get.

- Cannot create the recovery point.

-- Error E7D10026: Unable to get attributes for: 'E:/Norton Backups/:

--- Error EBAB03FL: The system cannot find the file specified.

Well, no it can't find the file. It's not there as far as I can tell. 

My external drive has a copy of my internal drive on it. So it shouldn't have a Norton Backups file on it.

I try to create a 'recovery set point' but this option is disabled with the informational message:

"The recovery set point option is disabled because you have already assigned a selected drive to an existing recovery point set backup job. You can only have one recovery set point defined for each drive."

Now, I used the Copy Drive Wizard when I copied my internal drive to the external drive. In the wizard is the following information:

"Unlike the Define Backup Wizard, the Copy Drive Wizard does not create a recovery point file. Instead it duplicates your drive directly to another drive."

I WANT the mirror of my drive AND I want a seperate recovery set point, updatable on a schedule on the same drive. 

Do I have to format my external drive and just have the less desirable recovery set point?

Hi! RodFranklin,

No, you should not have to reformat your external drive.  It may be possible that Ghost is still seeing the drive as it was before the problem you had in your other post.  Have you tried downloading updates for Ghost?  Providing that it does not cause any lose of information you might try reinstalling Ghost; but I would do this as a last resort.  Check the manual that came with Ghost (it may printed or it may be on the installation disc itself) and see if there is a way to reset Ghost.

Apologies for the interruption but would like to clarify a couple of things. 

Hi RodFranklin,

Welcome to the forum.

When you said: "I WANT the mirror of my drive AND I want a seperate recovery set point, updatable on a schedule on the same drive."

Can you clarify what this means? If you done a Copy Drive to the external drive and also want to use that same drive as your backup drive for image backups I'm not sure that is going to work. First of all, once you make changes to this external drive to do image backups, it is no longer a mirror image of your internal (C) drive which defeats the whole purpose. Secondly, is there a reason you would like to do this? Copy drive is typically used to make a mirror image of the source drive with the intent to replace the source drive. Image backups give you the exact same protection and are actually more reliable and easier to restore your system drive in the event of a failure. Thirdly, the external drive could not be used to replace your system drive anyway as Windows only supports booting from internal drive.

I apologize if I am misunderstanding your intent and please clarify.

Thanks

Allen

Thanks for the interest.

I didn't know that my external mirror is unbootable.

I formated the external drive to erase the old mirror.  Tried to do a new recovery set point using the wizard and it failed saying there was already a setpoint assigned.

I had to go to advanced tasks and  'remove backup job'. The backup wizard begins, but fails, saying it ran into bad sectors...

Formating the drive again. Will remove the backup job again. Will do a chkdsk on the external drive then (rant on) see what else this delicatly stuck together little pile of third party parts and software will slow me down with next. (rant off)

RodFranklin,

Your external HD is unbootable while it is connected as a USB HD. It should be bootable as an internal HD but doing Copy Drive to a USB HD can be unreliable depending on hardware configuration.

What size is your external HD?

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation.  All rights reserved.



C:\Windows\system32>format e: /u
The type of the file system is RAW.
The new file system is NTFS.

WARNING, ALL DATA ON NON-REMOVABLE DISK
DRIVE E: WILL BE LOST!
Proceed with Format (Y/N)? y
Formatting 152625M
Volume label (32 characters, ENTER for none)? Backup Drive
Creating file system structures.
Format complete.
 156288320 KB total disk space.
 156217812 KB are available.



C:\Windows\system32>chkdsk e: /f/r/b/x
The type of the file system is NTFS.
Volume label is Backup Drive.

CHKDSK is verifying files (stage 1 of 5)...
  64 file records processed.
File verification completed.
  0 large file records processed.
  0 bad file records processed.
  0 EA records processed.
  0 reparse records processed.
CHKDSK is verifying indexes (stage 2 of 5)...
  82 index entries processed.
Index verification completed.
  0 unindexed files processed.
CHKDSK is verifying security descriptors (stage 3 of 5)...
  64 security descriptors processed.
Security descriptor verification completed.
  9 data files processed.
CHKDSK is verifying file data (stage 4 of 5)...
  48 files processed.
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  39048991 free clusters processed.
Free space verification is complete.
Windows has checked the file system and found no problems.

 156288320 KB total disk space.
     21568 KB in 5 files.
         8 KB in 11 indexes.
         0 KB in bad sectors.
     70780 KB in use by the system.
     65536 KB occupied by the log file.
 156195964 KB available on disk.

      4096 bytes in each allocation unit.
  39072080 total allocation units on disk.
  39048991 allocation units available on disk.

C:\Windows\system32>

After initiating a new recovery setpoint using the wizard I get this error:

- Error E7C300F: Device \\. \ SymantecSnapshot0 cannot read 12296 sectors starting at LBA6372656.

--Error EBAB03F1: Data error (cyclic redundancy check).

And the backup fails... again. Did the format actually format the entire drive? How could the chkdsk command find so many things on an empty drive?

What is happening here and how do I fix it? Now, I no longer have a mirror of my internal drive either. 

Hi RodFranklin,

I just looked at your old thread at:

 http://community.norton.com/norton/board/message?board.id=other&message.id=14675#M14675 

and am left with some concern. In this other thread you had the same error but toward the end of that thread you indicated you were able to mirror the drive successfully. Had you ever, since this other problem been able to do an image backup?

I would like to see the partition info for you C drive and your external USB drive. In the Ghost program directory, look for the Utility sub-directory. By default (if you did not change it during install) it is located in: C:\Program Files\Norton Ghost\Utility.

In that directory please run the exe file called PartInfo.exe. This will create a file called partinfo.txt. After running this utility please attach the text file to this thread. You can do so by clicking on the "Add Attachments" link at the bottom or alternatively you can copy/paste into the thread.

Thanks

Allen