I have Ghost 14.0.0.24815 purchased from Symantec online and installed on Vista SP1.
I am going to relay the 3 hour scenario where I search for the simple place on one of the tens of confusing Symantec websites for "download the latest updates for Ghost 14" and then ask that anyone who knows how I go about this would drop a line.
*) The update center (AutoDetectPkg.exe) says I don't have any Norton products (from: http://updatecenter.norton.com/).
Update Center is specifically aimed at Norton AntiVirus, Norton Internet Security and Norton 360. It does not detect other Norton products like Norton Ghost, Norton Utilities etc.
*) Created an account at https://www.mynortonaccount.com - no ability to add product licenses
Only subscription based products can be added to Norton Account. Norton Ghost is not a subscription based product.
*) Registered my product at http://www.symantec.com/ - no access to updates and no login account created as far as I can tell (ghost is not on the list of products to do the latest update to on this page: http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20090121104844EN&selected_nav=1&pvid=
Again, free upgrade to latest version is available only for subscription based products. Not for Norton Ghost.
*) The autofix tool I found keeps failing to install saying it lacks admins rights even if I elevate internet explorer before starting (from: http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/1999051911110813)
This could be due lack of permission as the autofix tool shows. Create a new account with all admin privileges and try installing LiveUpdate in this new account.
*) Found and installed LUSETUP.EXE 3.5 - it says I don't have any Norton products when I start it FROM WITHING GHOST (from: http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20090121104844EN&selected_nav=1&pvid=)
This could happen if the LiveUpdate settings file is not updated for the products installed especially if you have installed LiveUpdate after installing the product.
*) uninstalled 3.5 and installed LUSETUP.EXE 3.2 - it says I don't have any Norton products when I start it FROM WITHING GHOST (from: http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20090121104844EN&selected_nav=1&pvid=)
My suggestion to fix this problem is to run Norton Removal tool and do a fresh installation of Norton Ghost. Please find more info on Norton Removal Tool here:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039
If I set out to design a process to be confusing, time consuming and alienating, I couldn't do better than what I have experienced this morning.
Can anyone tell me how I can get the updates for my product?
D.
PS I had to suffer through the above and took to the time to document it - would be nice to know this is passed along to someone in charge of designing online customer experiences:
Its sad that you had to go through a lot of trouble in updating Norton Ghost. Hopefully, Norton Removal Tool will resolve the issue.
