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Norton Community :
Norton Users Discussion Forum :
Norton Internet Security / Norton AntiVirus :
Re: Why not make Norton compatible with other security software?
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Why not make Norton compatible with other security software?
[ Edited ]
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Myrdhinn
Contributor
Posts: 43
Registered: 11-18-2008
Message 1 of 10
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Why not make norton compatible with other security software.... case in point, I see constantly people getting infected with drive by rogue AV and stuff that gets past norton and the "insert whatever you feel" gurus always say "run malwarebytes or superantispyware" and yet my problem with this is, the same gurus say don't run malwarebytes or SAS as active but only on demand. Funny that other major vendors have no problem with running these side by side, only Norton and McAfee are the biggest "only run us or else funny things may happen". If Malwarebytes/SAS are so good that they can remove stuff Norton misses and are recommened to use, why not be compatible? Just makes sense, no one AV can do it all. [edit: Clarified subject.] Message Edited by shannons on 11-02-2009 06:36 AM
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10-30-2009 04:52 PM
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Re: Here is an idea...
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KOOBFACE
Contributor
Posts: 10
Registered: 11-01-2009
Message 3 of 10
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From my experience Norton is compatible with Malwarebytes.
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11-02-2009 03:03 AM
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Re: Here is an idea...
[ Edited ]
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Yaso_Kuuhl 
Super Virus Trouncer
Posts: 2209
Registered: 02-19-2009
Message 4 of 10
Viewed 458 times
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Running two realtime security programs can cause (serious) conflicts on your machine; they can, for instance, interfere with each other's detection engines and thus render the computer more vulnerable threads instead of the opposite (hence the "incompatibility"). Norton is fully compatible with the free/on-demand (=non-realtime) version of Malware Bytes. This would not be the case if you had the realtime-version of Malware Bytes. In other words: too many cooks spoil the soup (=too many [realtime] security programs spoil your computer). Message Edited by Yaso_Kuuhl on 11-02-2009 12:10 PM
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11-02-2009 03:07 AM
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Re: Here is an idea...
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yogesh_mohan
Volunteer
Posts: 3342
Registered: 07-29-2008
Message 5 of 10
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Hi Yaso, It will be more like this: You are tired and need something to refresh yourself- coffee or tea. - You can't have both together (at the same time), you may feel sick. So, you can have either coffee or tea. - If you had coffee or tea at a time and not feeling better, then you can have the other one afterwards. It means, you can have Norton as the primary protection, but not along with any other security program which have real time protection. You can have any run-on-demand scanner as a secondary protection only if required. Yogesh
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11-02-2009 06:28 AM
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Re: Why not make Norton compatible with other security software?
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cgoldman
Super Spam Squasher
Posts: 1067
Registered: 06-25-2008
Message 6 of 10
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Myrdhinn wrote:
.... no one AV can do it all. [edit: Clarified subject.] Message Edited by shannons on 11-02-2009 06:36 AM
This is certainly true at this time. However, perhaps we should be expecting Norton to do it all! Just an observation.
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11-02-2009 07:02 AM
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Re: Here is an idea...
[ Edited ]
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BetaBoy7
Visitor
Posts: 8
Registered: 10-20-2009
Message 7 of 10
Viewed 392 times
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I'm running Norton IS 2010 and Malwarebytes together with no problems. I'm aware of false positives and I'm also aware of how you can use the softwares preferences to enable exclusions for other programs/scans. Message Edited by BetaBoy7 on 11-02-2009 09:29 AM
Windows 7 Final (86) / (64)
Intel Core 2 Q6600
WD 320GB/HD/Seagate 160GB/HD
Asus Extreme Striker
2GB-DDR2
GeForce 8800 640 GTS
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11-02-2009 07:26 AM
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Re: Here is an idea...
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Yaso_Kuuhl
Super Virus Trouncer
Posts: 2209
Registered: 02-19-2009
Message 8 of 10
Viewed 363 times
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yogesh_mohan wrote:
Hi Yaso, It will be more like this: You are tired and need something to refresh yourself- coffee or tea. - You can't have both together (at the same time), you may feel sick. So, you can have either coffee or tea. - If you had coffee or tea at a time and not feeling better, then you can have the other one afterwards. It means, you can have Norton as the primary protection, but not along with any other security program which have real time protection. You can have any run-on-demand scanner as a secondary protection only if required. Yogesh
Great analogy, Yogesh ;-))))))
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11-02-2009 09:14 AM
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Re: Here is an idea...
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BetaBoy7
Visitor
Posts: 8
Registered: 10-20-2009
Message 9 of 10
Viewed 345 times
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Nice parable. Assuming you have real time protection enabled. I absolutely understand the hazards of running more then one anti- everything scanning program. It is however 2010 almost and not 1995. It is possible and now a days, not a bad idea to have more then one. Please no more parables !
Windows 7 Final (86) / (64)
Intel Core 2 Q6600
WD 320GB/HD/Seagate 160GB/HD
Asus Extreme Striker
2GB-DDR2
GeForce 8800 640 GTS
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11-02-2009 10:16 AM
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Re: Why not make Norton compatible with other security software?
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 reese_anschultz
Symantec Employee
Posts: 1379
Registered: 04-08-2008
Message 10 of 10
Viewed 343 times
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There have thusfar been a lot of good responses in this thread. Symantec does its most to make the Norton products as compatible with other software as possible. There are numerous places in the code where the most optimal method of performing an action is not performed due to compatibility problems discovered with other products. There are other places where two similar methods are possible to accomplish the same task but the code chooses to get its job done in a very specific manner because of incompatibilities with other products. In these last cases the code is heavily commented warning about how using the other method causes problems. Unfortunately, though, not all compatibilities can be addressed, especially with regard to realtime scanning. Here's a simplified example of how realtime scanning works and the main problem that is encountered when there are two realtime scanners. A system has two realtime scanners installed Each scanner monitors file open operations to prevent a virus infected file from being allowed to be open and executed Now, when you try to run a program on your system... Scanner, say, 'A' sees you try to launch the program Scanner A now opens the program file to scan it for malware Scanner, say, 'B' sees scanner A try to open the file Scanner B now opens the program file to scan it for malware Scanner A sees scanner B try to open the file Scanner A now opens the program file to scan it for malware Scanner B sees scanner A try to open the file Scanner B now opens the program file to scan it for malware ... and on and on This is a bit oversimplified but points out the root cause of why two realtime scanners don't get along.
-Reese Anschultz
Sr. SQA Manager
Symantec Corporation
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11-02-2009 10:18 AM
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