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Norton Community :
Norton Users Discussion Forum :
Norton Internet Security / Norton AntiVirus :
Re: NIS 2008 May Break Device Manager Under Windows XP Pro SP3
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Re: Norton 360 2.0 May Break Device Manager Under Windows Vista After Installing SP1
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poohlover63
Newbie
Posts: 2
Registered: 05-26-2008
Message 21 of 100
Viewed 13,709 times
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I have read the article concerning the problem I report in Re that regards Windows XP after installation of SP3, but mine concerns the Norton 360 2.0 and Network less after installing SP1 on my PC with Vista Home Premium. Are you working on this issue of learned other in same troubles? Tks in advance for your kind help.
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05-30-2008 01:08 PM
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Re: NIS 2008 May Break Device Manager Under Windows XP Pro SP3
[ Edited ]
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huwyngr 
Rootkit Eradicator
Posts: 6401
Registered: 04-13-2008
Message 23 of 100
Viewed 13,630 times
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Reese -- In your message you say: << We’ve developed a LiveUpdate solution that is available now, which will prevent this issue with Windows XP SP3 from occurring. Users should ensure they run LiveUpdate and reboot their computer; then they can install SP3.
>> but in all the documents linked to it says: << Numerous registry keys are added when you upgrade to Windows XP Service Pack 3 or Windows Vista Service Pack 1 with a Norton product installed. >>
Note also that http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20080528154203EN is headed XP SP3 and VISTA SP1 but at the bottom where it says Applies to: it only says XP ..... Could you please confirm that the problem occurs with XP SP3 and with VISTA SP1 and that the same solutions all apply. Message Edited by huwyngr on 05-30-2008 09:28 PM
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05-30-2008 06:27 PM
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Re: NIS 2008 May Break Device Manager Under Windows XP Pro SP3
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huwyngr
Rootkit Eradicator
Posts: 6401
Registered: 04-13-2008
Message 25 of 100
Viewed 13,608 times
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Thanks for clarifying -- I'll pass that on. I've posted a couple of messages elsewhere pointing to your message with the fix information.
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05-30-2008 07:03 PM
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Re: NIS 2008 May Break Device Manager Under Windows XP Pro SP3
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Kurt
Spyware Scolder
Posts: 174
Registered: 04-08-2008
Message 26 of 100
Viewed 13,564 times
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Hi Reese,
I have had issues the last weeks, after first upgrading XP SP2 to Vista early last year and an installation of Vista SP1 6 weeks ago.
After this standalone SP1 installation on top of some Norton softwares I got a feeling, that my system did not
perform well.
A recovery to a date before the SP1 -installation and uninstalling all Norton softwares, I installed SP1
again and after that reinstalled all Norton softwares.
I found the system stabillizing much faster on a "non Norton software presence", some hours, compaired to 2 to 3 days on the first SP1 installation.
Instead I got an error 3035,5.
By searching Symantec Support on this error, I got 3 possible causes. I used one, disabling "Windows Vista User Account Control", restarted
and got a number of corrections from one "malware-detecting application" telling registry keys have been changed.
My system is now working as I have expected.
Kurt
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05-30-2008 10:12 PM
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Re: NIS 2008 May Break Device Manager Under Windows XP Pro SP3
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DougN
Visitor
Posts: 3
Registered: 05-30-2008
Message 28 of 100
Viewed 13,463 times
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Thank you and the Symantec team for your excellent work on this problem and for the soon-to-be released "automated deletion tool"! However, this may not fully solve the problem in all cases. I have found that after deleting all the spurious $%& keys, Dev Manager still shows a problem with four Symantec Network Security Miniports ( "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)" ). In TechNet, others have reported having this same residual problem with these miniports but no solution has yet been posted there. I would much appreciate your help with this remaining problem ....... DougN
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05-31-2008 05:42 AM
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Re: NIS 2008 May Break Device Manager Under Windows XP Pro SP3
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Jody
Newbie
Posts: 2
Registered: 05-31-2008
Message 29 of 100
Viewed 12,866 times
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Hi! Has any one seen Norton's Automated Tool fix yet? for the SP3 mess. I have been waiting on it and afraid I may have missed seeing the post. Jo
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06-03-2008 06:52 AM
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Re: NIS 2008 May Break Device Manager Under Windows XP Pro SP3
[ Edited ]
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 reese_anschultz
Symantec Employee
Posts: 1378
Registered: 04-08-2008
Message 30 of 100
Viewed 12,818 times
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Jody, the tool isn't ready yet but is planned to be released some time this week. A message will be posted to this thread when the tool becomes available describing how to get the tool. Message Edited by reese_anschultz on 06-03-2008 09:59 AM
-Reese Anschultz
Sr. SQA Manager
Symantec Corporation
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06-03-2008 09:59 AM
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