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Norton Community :
Norton Users Discussion Forum :
Norton 360 :
Blue Screen on power on after upgrading to N360 v2
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Blue Screen on power on after upgrading to N360 v2
[ Edited ]
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Silverfoxcc
Newbie
Posts: 0
Registered: 12-23-2008
Message 1 of 4
Viewed 2,286 times
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Travis This one is agood one I have norton 360 v1 I have upgraded to v2 When i power up the pc the screen remains a deathly blue NO start button and bar along bottom of screen, NO icons on Desktop They do reappear when i press Esc I have uninstalled and reinstalled countless times Can you figure out what is wrong. It really goes belly up after i have done the live update Any ideas from the Norton team welcome My sub runs out in one month and i am rather loath to renew with this problem [edit: moved from Norton Protection Blog post and updated Subject.] Message Edited by Tony_Weiss on 12-29-2008 10:04 PM
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12-23-2008 04:29 PM
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Re: Blue Screen on power on after upgrading to N360 v2
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yogesh_mohan
Volunteer
Posts: 3342
Registered: 07-29-2008
Message 2 of 4
Viewed 2,036 times
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Hi Silverfoxcc, Have you tried System Restore in your computer or boot in to Last Known Good Configuration? If not, try that first. If the problem persists, try these steps: 1. Press CTRL+ALT+DELETE to start Windows Task Manager.
2. On the Options menu, uncheck Always on Top.
3. On the File menu, click New Task.
4. In the Open box, type cmd, and then click OK.
5. At the command prompt, type the following text, and then press ENTER:
copy explorer.exe microsoftexplorer.exe
6. At the command prompt, type exit, and then press ENTER.
7. On the Shutdown menu, click Restart. The same problem can happen if your computer is already infected by some Spyware/Malware.Download Hijackthis http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis/download. You need download the third in the list (Excutable), install it and click "Do a system scan and save a log". Then open the log in Notepad. Either post the log or send it to me as a Private Message. Yogesh
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12-29-2008 09:00 PM
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Re: Blue Screen on power on after upgrading to N360 v2
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Quads 
Phishing Phryer
Posts: 4191
Registered: 07-21-2008
Message 3 of 4
Viewed 2,026 times
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yogesh_mohan wrote:
Hi Silverfoxcc,
The same problem can happen if your computer is already infected by some Spyware/Malware.Download Hijackthis http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis/download. You need download the third in the list (Excutable), install it and click "Do a system scan and save a log". Then open the log in Notepad. Either post the log or send it to me as a Private Message. Yogesh
Someone is copying me?? hahaha Quads
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12-30-2008 02:30 AM
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Re: Blue Screen on power on after upgrading to N360 v2
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yogesh_mohan
Volunteer
Posts: 3342
Registered: 07-29-2008
Message 4 of 4
Viewed 2,019 times
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Someone is copying me?? hahaha Quads
May be.. Copying/Sharing best resource! Yogesh
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12-30-2008 05:16 AM
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