topic Re: Activation code for second device in Norton Anti-Theft

Activation code for second device

dbmddb — Sat, 31 Dec 2011 03:42:51 GMT

I bought and downloaded Anti-theft on my tablet PC. The video for Anti theft said I could use it for up to 10 devices. I have been trying to hours to get my phone added to the list of devices. The final hurdle is the activation code.

On my invoice I have a Product Key that the "Chat" tech told me to use with the tablet. It won't work for the phone.

What next?

Thanks.

Re: Activation code for second device

smithy — Sat, 31 Dec 2011 08:46:04 GMT

Hi dbmddb

Welcome to the Norton Community Forum :smileyhappy:

My guess is you do have a Android phone that you are trying to install

Norton Anti-Theft on with your 10 user licence.

Have you tried these steps to instal NAT on your Android Device-

On your Home screen, tap the Web browser icon.
In your Web browser, go to the following address:
https://antitheft.norton.com
In the Norton Anti-Theft page, tap Sign In Now.
In the window that appears, sign in to your account using your Norton Account credentials.
Do one of the following:
- If you are adding a device for the first time, in the Setting up Norton Anti-Theft page, tap Get it from Android market.
- If you have already added another device, click Add Device, and then in the Setting up Norton Anti-Theft page, tap Get it from Android market.
If you are prompted to provide the product key, in the Product Key box, type the product key.
Follow the on-screen instructions.

If these stpes are what you have taken and it still does not work then there

may be a issue with the product key, have you logged into your Norton

Account here to check how many Available Installs remain for the Norton

Anti-Theft licence purchased.?? If it is not showing 9 as you have only used

1 for your tablet PC then you could contact Norton Support Live Chat to try

and get tem to resolve the licence issue for you.

www.norton.com/chat

One last thing have you just tried to download Norton Anti-Theft Plug In app

directly from the Market App on your phone without going thru the NAT website

by using the link here or by seacrching for NAT in the Android Market. Downlaod

and install and open the app and activate with the product key and register the

device with your Norton Account details. Then login to the Norton Anti-Theft

Website with your device or computer to see what devices are now registered

and test the features to see if they work ok.

Let us know how you go.:smileyhappy:

Cheers :-)

And have a Happy New Year.:smileyhappy:

Re: Activation code for second device

dbmddb — Sat, 31 Dec 2011 22:29:20 GMT

Thanks for your reply.

This is by far the weirdest software install in history.

I have tried a zillion different things over the course of two days. I tried all the things you suggested and nothing happened. It wouldn't accept the product key as the activation code. When I tried to get to a specific URL, it kept taking me to the screen with the map to show me where my tablet is. Then, for completely unknown reasons, it downloaded, and I could use the product key as my activation code, and it seems like everything is ok.

Very weird.

Thanks!

Re: Activation code for second device

JoeK — Tue, 03 Jan 2012 18:57:52 GMT

Hi dbmddb-

The process should have been a little more simple than what was described. You had said that you had already installed Norton Anti-Theft on your tablet PC. So to be clear, are you speaking of a tablet PC running the Windows operating system? Or, was this an Android tablet? Also, to be sure, you purchased Norton Anti-Theft and not Norton Tablet Security, is that correct?

If you had already gone through the process of setting up a Norton Anti-Theft license on your tablet PC, then to get it working on your phone, all you should have had to do was download the Norton Anti-Theft plug-in from the Android market and then log in with your Norton Account.

Please let us know when you have a moment and hopefully we can help out. It sounds like you have it working now but I would like to be able to understand what might have caused this so you do not run into the problem when adding future devices.

Joe Keehnast

Senior Product Manager, Consumer Business Unit

Symantec Corporation