topic Re: Cannot launch scan in Norton Anti-Theft

Cannot launch scan

eshine65 — Wed, 21 Mar 2012 02:21:52 GMT

Can anyone help me with why I am not able to launch a scan. I get a message stating that there is an internal error. I tried to uninstall, but it won't let me do that either. Any ideas?

Re: Cannot launch scan

erik_carlstrom — Wed, 21 Mar 2012 04:21:16 GMT

Could you clarify what product and platform you have? Norton AntiTheft doesn't have a scan feature. Do you have a screenshot that you could share?

Re: Cannot launch scan

smithy — Wed, 21 Mar 2012 04:41:57 GMT

Hi eshine65

Welcome to the Norton Community Forum. :smileyhappy:

Just a couple of questions before we can assist you with this issue.

Are you asking about launching a scan with Norton Mobile Security on a Android Device

or are you using a Symantec Norton product for a computer?

If so what product and version number.?

Answers to these questions will help the forum members to help you. :smileyhappy:

Cheers. :smileywink:

EDIT- My appologies as it appears Erik posted while i was typing my reply , sorry for

asking the same questions. :-)