topic Products and History in Norton Mobile Security

Products and History

evo — Mon, 07 May 2012 05:19:58 GMT

Hi all,

quick question, why does Norton Mobile security not show up on my profile under prodects but does under the history tab?

Also, on Norton 360 there is a small icon of a mobile phone, when I click it, it suggests I buy Norton Mobile security, I already have this product??

cheers

Re: Products and History

erik_carlstrom — Mon, 07 May 2012 05:25:42 GMT

Unfortunately the licesning component in NMS is not the same as the other products currently. That's why you won't see NMS listed in your Norton Account. The team is working on addressing this in a future release.

Re: Products and History

evo — Mon, 07 May 2012 05:37:34 GMT

Quick reply thanks, do you know if the Anti Theft add on will work in Australia?

Re: Products and History

erik_carlstrom — Mon, 07 May 2012 05:38:57 GMT

If you saw it available, it'll work. I know that the NAT plugin is set for Australia so the answer is yes.

Re: Products and History

evo — Mon, 07 May 2012 06:03:52 GMT

Thanks Erik,

I thought that would be the case but I've had phone calls from Norton Support (somewhere in India I thnk) because I can't get it to work on my device here. They gave up and told me it must not be supported in Australia only the US at the moment. I've posted in the other forum I'll wait to see what they say up there.

cheers

Re: Products and History

evo — Mon, 07 May 2012 06:19:28 GMT

Nope was told to refer to this thread.

I have a product key, but the website won't accept it. I was provided another product key by Norton Support, wouldn't accept that either, was called by Norton Support and told that NAT will not work in Australia.

Samsung Galaxy S2 4G I'll wait and try again later see what happens

Re: Products and History

Andmike — Mon, 07 May 2012 07:34:49 GMT

Hi evo.

I'm fairly sure that one of the Mobile Master uses the NAT plugin in Australia though I think he has reported that location accuracy was not good. Hopefully he will be online in the next couple of days and may be able to give you some feedback.

Re: Products and History

smithy — Mon, 07 May 2012 07:57:52 GMT

Hi evo

if you have the full paid version of Norton Mobile Security on your device just open

the Google Play app on your device and search for Norton and you will find NAT and

download and install it.

Or you could open NMS and download from within the NMS app it's self by selecting

Set up Anti-Theft then Download Add-on. Then folow the steps and instructions.

Did you purchase NAT from the Norton Online Store? Or did you just purchase NMS

only.? If it was NMS only the product key you have is just for NMS product only.

And there may have been some cunfusion with the Norton Staff as NAT is available in

Australia via Google Play store as i do use it here myself.:smileyhappy:

Hope that helps.

Cheers.:smileywink:

Edit- (Feedback)The issues i have with NAT is mainly when used with my PC's as the

location accuracy is not too great, it is much better with mobile use and with features

like Remote Lock, Locate and Sneak Peek from the NAT website control panel it is a

pretty good app which i highly recomend for Android Tablets and Phones.

Re: Products and History

evo — Mon, 07 May 2012 08:10:46 GMT

Yes I have the FULL paid version on my device. I got NAT by doing exactly what you said. It will however not show up in my devices nor can I use it to find my device etc.

If I go to My account, it asks to either pay for the app or submit a product number.

I'm not going ot pay for the app as I thought it was part of NMS and it will not accept the product number

Hope that clears things up :smileyvery-happy:

I'm not really stressed about it, Samsung offers the same system as part of their product for the phone, its just that I can't seem to get it working :smileyhappy:

Re: Products and History

garyoak — Mon, 07 May 2012 13:20:39 GMT

Same case happend with me also, plus my mobile gets slower because of the Norton. It slow down other applications too like games and pdf creator and many more.

Re: Products and History

erik_carlstrom — Mon, 07 May 2012 15:15:29 GMT

Can you confirm the following:

You have NMS Installed

You have the purchased version of NMS (was this through Google Play or a retailer?)

You installed the NAT plugin from Google Play and used your Norton Account email address during setup

Could you let us know where you are looking at your Account? I don't want to make any assumptions as to what your looking at, etc.

Re: Products and History

evo — Tue, 08 May 2012 00:52:53 GMT

Hey Eric,

I have installed NMS

I purchsed NMS last year on another phone, and transferred ownership of all my apps to this phone

I downloaded and installed NAT plugin from Google Play

I have logged into My Account using Norton 360 where I can see the purchase under My History

I have logged into "Access my devices" via NAT and this is where the problems starts. The link will not recognise my purchase of NMS

Is that what you need?

Re: Products and History

erik_carlstrom — Tue, 08 May 2012 00:58:18 GMT

Kind of, but it's still a little confusing. Here's a couple things that might help:

NMS does not integrate with Norton Account currently, so the purchase for NMS will not show up in your order history there (unless you purchased NMS from our online store - any other location and it will not show up).

If I go to https://antitheft.norton.com I'll see the devices that NAT has been bound with on the left.

Are you trying to do something at the antitheft.norton.com site or the Norton Account site?

Re: Products and History

evo — Tue, 08 May 2012 01:14:26 GMT

Ok here is what I get when I go to that page.

I have nothing in my devices

I cannot access add licence

If I go to subscription info I get redirected to the "my account" info see above for what I get aka history

If I select add NAT licence it will not accept my licence that I retrieve from the my history nor would it accept a licence given to me by on line support. It was then I got a phone call telling me this service is not available in Australia

I hope this helps??

PS I'm not overly fussed about it all, so please don't stress too much about it as I doubt I would use this service its more the Anti Virus I'd be worried about and Samsung offer a find and lock my device as part of their support for free.