topic Re: unlock doesnt work! in Norton Mobile Security

unlock doesnt work!

sechelp — Sat, 30 Jun 2012 10:22:13 GMT

I am unable to unlock my samsung galaxy ace. i dont remeber the password. though my registered buddy has sent the "unlock" sms almost ten times now, it still isnt getiing unlocked! need help urgently

Re: unlock doesnt work!

smithy — Sat, 30 Jun 2012 10:36:43 GMT

Hi sechelp

Welcome to the Norton Community Forum.:smileyhappy:

Do you have NAT (Norton Anti-Theft ) installed on your Android device. ?

And also what version of NMS (Norton Mobile Security) do you have installed

on your Galaxy Ace. ?

Is your buddy sending just the remote command sms message unlock ?

Cheers. :smileywink:

Re: unlock doesnt work!

sechelp — Sat, 30 Jun 2012 10:42:29 GMT

hey! I have NAT installed, am not very sure about the version though. yeah, my buddy sent this "unlock", all lowercase. phone not getting unlocked.

Re: unlock doesnt work!

Andmike — Sat, 30 Jun 2012 10:44:44 GMT

Hi sechelp.

Welcome to the Community but sorry to hear of your problems.

[Edit - sorry I overposted smithy - I have withdrawn my initial comment and will leave you in his capable hands. Good luck.]

Re: unlock doesnt work!

smithy — Sat, 30 Jun 2012 11:08:14 GMT

Hi again sechelp

Try unlocking your Galaxy Ace by doing the following-

Select your registered device in the NAT user interface.

And select Lock Device.

I know it may seem a bit strange to lock a device that is

already locked but this method can work.

Select Confirm Lock.

Create a Pin or Password and a message to be displayed

on the Norton Anti-Theft lockscreen which will be displayed

on your device.

Then select Lock This Device.

This is a remote command to lock the Galaxy Ace and will

over ride the NMS lockscreen and allow you to unlock your

Galaxy Ace.

Just enter the pin or password you created in the NAT user

interface website into the NAT lockscreen on your Galaxy

Ace and your issue should be resolved and you should now

have a unlocked Android device.

Let us know how you go.

Cheers.:smileywink:

EDIT- If you wish to rest the password you will have to uninstall

and re-install Norton Mobile Security to set up the Anti-Theft

features again and don't forget your password.:smileyhappy:

And also try to set up a few buddies if possible 3. :smileyhappy:

And also setup the Norton Anti-Theft Plugin again as well.:smileyhappy:

Hope that helps.:smileywink:

Re: unlock doesnt work!

sechelp — Sat, 30 Jun 2012 11:19:52 GMT

Though I remember installing NAT in my mobile, I dont remember the details required to complete the process on the link you sent. (my bad :( ). I hope theres some other way I can unlock. I have asked two of the other buddies to text me as well. Still not working. Thanks for all your help :)

Re: unlock doesnt work!

smithy — Sat, 30 Jun 2012 11:29:56 GMT

Hi sechelp

Have a read of the info in the link provided and see if that helps to

unlock your Ace as you might have a older version of NMS installed.

Click on link below-

http://community.norton.com/t5/Norton-Mobile-and-Tablet-KB/How-do-I-unlock-my-device-using-a-buddy/td-p/525758

Cheers.:smileywink:

EDIT- All that is required to login to your NAT account is your Norton

Account email address and password which would have been used to

activate and register NAT with your Android device when first installed.

Re: unlock doesnt work!

sechelp — Sat, 30 Jun 2012 11:42:23 GMT

I have tried that out. It is not getting unlocked. unlock<mobile no> isnt working as well. Thanks for your help :)

Re: unlock doesnt work!

smithy — Sat, 30 Jun 2012 11:53:13 GMT

Hi again

Sorry i cannot assist you anymore as i cannot think of anything

else to try.

The last resort of course would be a hard reset which will set your

Galaxy Ace back to factory.

You will loose everything installed on your mobile device but the

Micro Sd Card will be safe, but to make sure you can remove it

before doing a hard reset.

You could try the following-

To fix it, just remove the battery out, then put it back again.

Don't power it ON yet, just press and hold the Volume Up,

Center button and Power button at the same time. A menu

will then appear that let choose with an option. Just use the volume

button to toggle and select the wipe data/factory reset, that will then

reset your Galaxy Ace to it's factory default settings.

Good Luck.

Cheers.:smileywink:

Re: unlock doesnt work!

sechelp — Sat, 30 Jun 2012 12:27:36 GMT

i just realised something. the norton lock screen says SIM card is missing, though i have my sim card in place and am receiving texts and calls. The calls get cut automatically within a single ring. I know am getting texts based on the sound alert. Also the unlock help tab in the norton lock screen enables me to call the three registered buddies as well. So is it likely that my phone is not getting unlocked inspite of getting the unlock message from the registered buddies because the norton lock screen still displays sim card missing? Thanks for your help :)

Re: unlock doesnt work!

sechelp — Sat, 30 Jun 2012 12:32:57 GMT

And if i try to report a problem using the report problem option in the norton lock screen, it says submission failed!!

Re: unlock doesnt work!

smithy — Sat, 30 Jun 2012 12:45:59 GMT

Hi again

Have you tried to shutdown the Ace and remove the battery and remove

and re-install the sim card and restart the device and have your buddies

re-send the remote sms command unlock to the locked device.?

Worth a try.

Otherwise do you have a spare sim to insert and have your buddies send

the remote sms command to the number of the spare sim installed in the

Galaxy Ace.

Cheers.:smileywink:

Re: unlock doesnt work!

sechelp — Sat, 30 Jun 2012 12:48:32 GMT

the first one i tried thrice, it still says SIM IS MISSING. The second one, not yet, ll try it though in sometime. Thanks for the suggestion :)

Re: unlock doesnt work!

smithy — Sat, 30 Jun 2012 12:55:37 GMT

No worries it is shame we could not resolve the issue.

Perhaps one of the other Norton Community Forum Members

may be able to help more with some ideas.

Otherwise keep us posted on how you go.

Cheers.:smileywink:

Re: unlock doesnt work!

sechelp — Sat, 30 Jun 2012 14:18:38 GMT

I have tried with two other sims as well. It still isnt working. It just isnt getting unlocked. I need some data on phone and cant go for the factory settings option. I need some help. the unlock message just comes, theres no effect at all.

Re: unlock doesnt work!

sechelp — Sat, 30 Jun 2012 15:26:40 GMT

FOUND a way out.! keep pressing the central button, the task manager will appear. though only for a second the applications running will appear, be quick and press end norton software. (have to be really quick) then uninstalled the same. unlocked and dint loose any phone data :)