topic Re: Battery Capacity? in Norton Mobile Utilities Public Beta

Battery Capacity?

MadJoe — Mon, 17 Oct 2011 22:14:49 GMT

I can't seem to figure out how to match battery capacity with what is actually installed in my phone. I have three batteries, a 1500mAh, 1650mAh, and 1800mAh, but no matter which one is installed, your app reads 1500mAh, and there's no way to change it manually, or have it recheck for its self. How do we manage this?

Re: Battery Capacity?

erik_carlstrom — Mon, 17 Oct 2011 22:47:01 GMT

I'm assuming you're shutting down the device in between swapping out the batteries. Is that correct?

What version of Android do you have? What device model do you have (from Settings > About Phone)?

Re: Battery Capacity?

MadJoe — Tue, 18 Oct 2011 03:08:59 GMT

Yes, I allow the phone to properly shut down before removing the battery.

Model is Samsung Vibrant SGH-T959, running Gingerbread 2.3.5.

Re: Battery Capacity?

erik_carlstrom — Tue, 18 Oct 2011 16:24:44 GMT

Thanks Joe. I'll pass this along to the team to investigate. Not sure why it isn't correctly detecting the Battery Capacity.

Re: Battery Capacity?

Andmike — Thu, 20 Oct 2011 15:30:28 GMT

Hi MadJoe,

I think you can set the battery capacity manually. If I click on the "Battery Capacity (mAh)" line then up another screen which if I click it, I can amend to any figure I choose.

Does that help? Or have I missed something?

Re: Battery Capacity?

erik_carlstrom — Thu, 20 Oct 2011 16:37:44 GMT

This seems to be a read issue within a component of NMU. We're currently looking into it.

Re: Battery Capacity?

DistEd2 — Thu, 20 Oct 2011 17:05:38 GMT

I've seen this on one of my Motorola systems too, but I can't remember whether it was my smartphone or tablet (which is why I hadn't chimed in earlier). But if you've located the issue, I figure I should mention that it's not confined to a particular hardware configuration.

Re: Battery Capacity?

MadJoe — Thu, 20 Oct 2011 21:15:28 GMT

Andmike, I have tried that, but my mAh is greyed out and doesn't even highlight when I click it, never mind less to another window to enter it manually. Thank you for the suggestion, though.

Erik, thanks for the update. I have been trying other things to see if I can her it to work, I could have sworn the mAh was not greyed out until I initially disabled the batty warning, them it greyed out and had never come back. I have even tried uninstalling and redownloading it, but no luck.

Re: Battery Capacity?

DistEd2 — Fri, 21 Oct 2011 01:39:59 GMT

Hi, MadJoe,

I assume you've already tried (temporarily) re-enabling the battery warning...?

Re: Battery Capacity?

MadJoe — Sat, 22 Oct 2011 11:07:09 GMT

Multiple times. I've even deleted the battery log data to see if that fixes it. No luck.

Re: Battery Capacity?

erik_carlstrom — Thu, 27 Oct 2011 01:43:44 GMT

OK, so the team needs to check on something. Could you try the following:
Uninstall NMU
Switch battery to one of the non 1500 mAH batteries (either the 1650 or 1800 will work)
Reboot at least once
Reinstall NMU
Check to see what NMU is showing for the battery now.

This will help confirm or dissprove the teams suspicions.

Re: Battery Capacity?

MadJoe — Thu, 27 Oct 2011 11:24:09 GMT

Ok. This is essentially what I have done, since the 1800mAh battery is the only one I am using regularly, but I'll try again and report back.

Re: Battery Capacity?

MadJoe — Thu, 27 Oct 2011 11:31:58 GMT

Nothing changed. Its still greyed out, and still says 1500mAh.

Re: Battery Capacity?

erik_carlstrom — Thu, 27 Oct 2011 13:03:32 GMT

Thanks for confirming Joe. It looks like the value we're reading off of is set by the manufacturer. We'll do some investigation to see what can be done about this. Than you for your cooperation.

Re: Battery Capacity?

SpyderTracks — Sun, 11 Dec 2011 23:04:40 GMT

Hi all

Thanks for bringing this up... Sure this is being worked on but thought id post that i have the same issue on my system. I also did initially disable low battery warning and then restored it to warn at 30% but wasn't aware if this was what caused the issue. NMU is showing 1650mAh greyed out and cannot be adjusted.

System details as follows:

Samsung Galaxy Note N7000
Stock Android 2.3.6 / Stock UK KKA kernel
NMU 1.0.2.81 full license
Stock Samsung 2500mAh battery

Re: Battery Capacity?

Andmike — Mon, 12 Dec 2011 07:15:00 GMT

Welcome to the Community SpyderTracks.

And thanks for the information. Hopefully this will be resolved before too long but do not hold your breath. ;-)

Re: Battery Capacity?

erik_carlstrom — Mon, 12 Dec 2011 20:29:23 GMT

You note you have a stock 2500 mAh battery. Was that the one that came with the device or was it added after?

Re: Battery Capacity?

SpyderTracks — Tue, 13 Dec 2011 09:53:13 GMT

Hi Erik

The battery is the one that came packaged with the device.

Re: Battery Capacity?

erik_carlstrom — Tue, 13 Dec 2011 18:55:33 GMT

Was this from a carrier or is it an unlocked device?

Re: Battery Capacity?

SpyderTracks — Tue, 13 Dec 2011 22:47:33 GMT

Got it from O2 in UK