topic Re: Norton Tablet Security and Norton Anti-Theft lacking important features in Norton Tablet Security

Norton Tablet Security and Norton Anti-Theft lacking important features

ankhazam — Wed, 04 Jan 2012 09:48:58 GMT

Hello,
I've bought the NTS and in general this software is ok.
However an important feature for me is the AntiTheft module.
This one however has few major flaws:
1) It mustn't spam any information after being installed -- especially that it is disabled with no internet connection!!! This product should be completely silent and transparent once set-up so the potential thief will have no idea of its exitstence
2) NTS should be lockable using a simple Code/PIN mechanism so that no one could mess with the settings once setup.
3) NTS and AntiTheft should be protected from uninstallation (I've met such features in freeware security software fr android) They should have only an option to uninstall themselves from within the application (again after providing the security pin/code)
Software developed by professionals like Symantec should really have those things.

Best regards and looking forward to an update with those fixes,
Nicolas

Re: Norton Tablet Security and Norton Anti-Theft lacking important features

erik_carlstrom — Thu, 05 Jan 2012 23:14:38 GMT

Item 1 is actually a problem we would like to look into. What make and model of device do you have? What version of Android?

Settings protection is a nice idea. I'll send that along to see what the team thinks.

For Item 3, we are looking into uninstall protection. I would expect to see it in a future release.

Re: Norton Tablet Security and Norton Anti-Theft lacking important features

ankhazam — Fri, 06 Jan 2012 13:02:04 GMT

Hello,

sorry for not introducing myself, was typing from the device and this forum is highly unoptimized for mobile browsers ;)

My device: Asus TF201 aka Transformer Prime @3.2.1 atm, but will be providing feedback with ICS from next week hopefully.

Should You have any builds to test I will be happy to help.

Re: Norton Tablet Security and Norton Anti-Theft lacking important features

erik_carlstrom — Fri, 06 Jan 2012 19:50:25 GMT

What mobile browser are you using? When I open in the default browser and a couple others I see the forum mobile optimized. I'll check with someone to see what we would need to investigate the first item.

Re: Norton Tablet Security and Norton Anti-Theft lacking important features

ankhazam — Fri, 06 Jan 2012 23:23:49 GMT

I need to apologize for the mobile optimization mess. I have used the default browser with... desktop agent.

With tablet agent everything is fine. However the team could look into compatibility with Tapatalk ;)

Best regards,

Nicolas

Re: Norton Tablet Security and Norton Anti-Theft lacking important features

erik_carlstrom — Sat, 07 Jan 2012 06:40:02 GMT

I can ask, but I find it unlikely that they will check on tapatalk compatibility. The Norton Forum is powered by Lithium and is mobile optimized, when your browser isn't set to emulate a desktop of course. :smileywink:

To the other questions, do you have a task killer installed? Are there any particular actions that are done on your device around the time that you see the disabled message? You noted something about a lack of internet connection, but could you clarify?

Re: Norton Tablet Security and Norton Anti-Theft lacking important features

ankhazam — Sat, 07 Jan 2012 11:57:01 GMT

No I don't use task killers. The AntiTheft disabled notification appears sometimes when I got my Wi-Fi disconnected or temporally loosing connection. I will pay more attention to what is happening on the device next time this notification appears.

However I can see that this device is keeping lots of applications suspended in background, so sometimes the android task manager might attack the AntiTheft process itself.

The interesting part is that even when this notification appears and I hit it, I end up in the AntiTheft application with everything green and operational ;)

Re: Norton Tablet Security and Norton Anti-Theft lacking important features

Andmike — Sat, 07 Jan 2012 15:33:26 GMT

Norton Anti-Theft reports itself as not being operational when it does not have internet access. This is because it needs internet access to work. The software on the device is working (for it to be able to give a report) it is just warning you that it cannot speak to the server. Well that it what I think is/should happen.

Re: Norton Tablet Security and Norton Anti-Theft lacking important features

ankhazam — Sat, 07 Jan 2012 15:59:07 GMT

Iimho by informing that it doesn't work properly it prevents the thief from enabling internet access on the device due to possible awaiting remote lock and makes him wipe the device first so that AntiTheft lock becomes useless.

Re: Norton Tablet Security and Norton Anti-Theft lacking important features

erik_carlstrom — Mon, 09 Jan 2012 16:52:37 GMT

Quick question. Do you have notifications enabled? You can check this by opening NTS > Tap the Gear icon > Tap on Settings > uncheck "Ongoing Notifications". Then test again to see if you see that prompt or not. I just need to see if this is a case of "noisy" notifications or not.

Re: Norton Tablet Security and Norton Anti-Theft lacking important features

ankhazam — Mon, 09 Jan 2012 17:29:28 GMT

No, these notifications have been disabled since first setup and install :)

Re: Norton Tablet Security and Norton Anti-Theft lacking important features

erik_carlstrom — Mon, 09 Jan 2012 17:39:09 GMT

Thanks for confirming. I'll check with the team about this.

Re: Norton Tablet Security and Norton Anti-Theft lacking important features

ankhazam — Wed, 11 Jan 2012 11:53:04 GMT

Update after upgrade to 4.0.3:
Norton AntiTheft quite often shows the being disabled notification..
When I go inside it I can see it reports that NTS is uninstalled..
After few seconds it goes back green.
I have the Norton AntiTheft set as device administrator :)

Re: Norton Tablet Security and Norton Anti-Theft lacking important features

erik_carlstrom — Wed, 11 Jan 2012 17:00:35 GMT

The team is working on trying to reproduce this. Will let you know if we need more information.

Re: Norton Tablet Security and Norton Anti-Theft lacking important features

ankhazam — Wed, 11 Jan 2012 22:19:34 GMT

Gentlemen,

I have some new feedback for You concerning ICS (4.0.3)

The lock mechanism just went useless. Well for majority of user it will probably work.

But..

Android ICS removed separate password for secure credentials store and... if one posesses a certificate on the device it requires for the whole tablet to be password/pin/pattern locked. Therefore once I power up the device I just get the ICS window and the AntiTheft activity shows up yet after Android unlock.

Re: Norton Tablet Security and Norton Anti-Theft lacking important features

erik_carlstrom — Wed, 11 Jan 2012 22:30:03 GMT

The team is actively working on an update for ICS compatibility. I don't have an update as to when this will release.

Re: Norton Tablet Security and Norton Anti-Theft lacking important features

ankhazam — Wed, 11 Jan 2012 22:37:40 GMT

Just posting my feedback. I am aware how helpful it is for the devs ;)

Re: Norton Tablet Security and Norton Anti-Theft lacking important features

erik_carlstrom — Mon, 16 Jan 2012 22:07:21 GMT

So, QA was unable to reproduce this issue. We would like to gather logs to analyze further. Please download and install CatLog from the Android Market. You can go here to get it.

Then do the following:

Open CatLog

Set CatLog to Verbose logging

Start Logging

Wait for the problem to appear

Stop logging

Save to a file

Send me a private message with the log size and anything you observed as to when the issue occured.

Keep in mind I get a lot of private messages, so a quick reminder of the issue would help. :smileywink:

Once we get that log we'll take a look and see what we find.

Re: Norton Tablet Security and Norton Anti-Theft lacking important features

ankhazam — Mon, 16 Jan 2012 23:11:41 GMT

Will do as soon as I get the device (had to return it for replacement).

Re: Norton Tablet Security and Norton Anti-Theft lacking important features

erik_carlstrom — Mon, 16 Jan 2012 23:13:26 GMT

Thanks. I look forward to hearing back on this if it's still occuring once you get your replacement device.