topic Re: Norton Tablet Security - Anti - Theft problem in Norton Tablet Security

Norton Tablet Security - Anti - Theft problem

flos — Thu, 29 Mar 2012 22:24:43 GMT

I have bought the NTS however when i click on the anti theft part of the program it told me to download a separate application for that which i did.

After running the application it asked me to create an account - i did. Unfortunatley when I tried to login with the created account it replied with an error:

I have also tried accessing https://antitheft.norton.com but after logging in fromt he tablet it asked me for a product key - when i provided the NTS key it stated that the product key is invalid.

Please assist.

Thanks.

Regards,

Daniel

Re: Norton Tablet Security - Anti - Theft problem

erik_carlstrom — Thu, 29 Mar 2012 23:54:11 GMT

It looks like you're connected via Wifi. Do you have a 3G connection as well or is this Wifi only? What kind of internet connection do you have? Where are you located (which country)? Is this a Galaxy Tab? What version of Android do you have installed (Go to Settings > About Tablet)?

Re: Norton Tablet Security - Anti - Theft problem

hanplo — Sat, 31 Mar 2012 18:34:09 GMT

I have exacly the same problem, would you be so kind to inform me what te solution is?

Thanks.

NB I bought Norton Tablet Security, I was tould the Anti-Theft was included. I only received a productkey for the Tablet Security, not nfor the Anti Theft

Re: Norton Tablet Security - Anti - Theft problem

hanplo — Sat, 31 Mar 2012 18:44:23 GMT

Re: Norton Tablet Security - Anti - Theft problem

03-31-2012 08:34 PM

I have exacly the same problem, would you be so kind to inform me what te solution is?

Thanks.

NB I bought Norton Tablet Security, I was tould the Anti-Theft was included. I only received a productkey for the Tablet Security, not for the Anti Theft. In my Norton Account Product List Tablet Security is not mentioned, in the order history you can see the Tablet Security. I need your assistance. Thanks in advance.

Re: Norton Tablet Security - Anti - Theft problem

jnallen — Sun, 01 Apr 2012 01:59:17 GMT

I am having the same issue, I phoned support and they said there is a server issue, to try again in 24-48 hours...

Re: Norton Tablet Security - Anti - Theft problem

Kareykins — Sun, 01 Apr 2012 19:41:59 GMT

Hi Erik

I bought NTS on 7/3/12 for my Samsung Galaxyy 10.1 tablet and all was ok until a few days ago when the anti theft kept disabling. I was running android v 3.1 but upgraded to v 3.2 yesterday and now anti theft is not running at all! NTS advised to download and install anti theft from new Google market which I have done but when registering it says unable to do because registered to a different Norton account! Help me please because I am a technophobe:

Re: Norton Tablet Security - Anti - Theft problem

Kareykins — Sun, 01 Apr 2012 19:53:26 GMT

I bought NTS for my Samsung Galaxy 10.1 tablet on 7/3/12 and all was OK until a few days ago when anti theft kept disabling! I was running android v 3.1 and upgraded to v3.2 last night, I now have no anti theft running at all, went on to NTS - anti theft listed but wants you to download and install again from apps market (now Google play). I did as suggested but it won't register as it says android device registered to a different norton account!! Can you help this technophobe with this problem?

Re: Norton Tablet Security - Anti - Theft problem

erik_carlstrom — Mon, 02 Apr 2012 02:41:57 GMT

Like the first issue you saw, we are investigating this as well. Would you be willing to generate logs as I suggest in this post?

Re: Norton Tablet Security - Anti - Theft problem

jnallen — Tue, 03 Apr 2012 03:41:42 GMT

Mine started working today... Maybe its fixed? I just used my account to activate 3 android devices.

Thanks!

Re: Norton Tablet Security - Anti - Theft problem

erik_carlstrom — Tue, 03 Apr 2012 04:11:08 GMT

That's great news. We released a fix for a different issue that looks like it might have fixed this (the registered error). I'd prefer to wait for some secondary confirmation though. After that we can look at the NAT is disabled issue as well.

Re: Norton Tablet Security - Anti - Theft problem

Midway64 — Tue, 03 Apr 2012 15:15:32 GMT

Re: Norton Tablet Security - Anti - Theft problem

Midway64 — Tue, 03 Apr 2012 15:23:17 GMT

I am still experiencing "Your Norton Security license is registered to a different Norton account" on my Toshiba Thrive AT100 Android 3.2.

Re: Norton Tablet Security - Anti - Theft problem

erik_carlstrom — Tue, 03 Apr 2012 21:16:23 GMT

Thank you for confirming. Would you be willing to provide logs?

Re: Norton Tablet Security - Anti - Theft problem

Midway64 — Tue, 03 Apr 2012 23:42:07 GMT

I don't mind providing a log if it helps out solving this problem. Just let me know where to send it. I left the tablet at work this evening so I won't be able to send one until tomorrow.

Re: Norton Tablet Security - Anti - Theft problem

erik_carlstrom — Wed, 04 Apr 2012 00:05:45 GMT

Send me a private message with the size of the logs and I'll send you where to send them. Thanks.

Re: Norton Tablet Security - Anti - Theft problem

erik_carlstrom — Thu, 05 Apr 2012 00:40:45 GMT

The team just released an update that should fix this. Please try activating again. If it fails, please reboot and try again to confirm whether or not this has been fixed. Thank you all for your patience.

Re: Norton Tablet Security - Anti - Theft problem

Midway64 — Thu, 05 Apr 2012 01:16:21 GMT

Re: Norton Tablet Security - Anti - Theft problem

Midway64 — Thu, 05 Apr 2012 01:19:07 GMT

Success! Thanks Erik :)