topic Re: Norton 360 V2 - Fault RPC Vista SP1 in Norton 360

Norton 360 V2 - Fault RPC Vista SP1

Mcampos — Sat, 14 Mar 2009 01:48:30 GMT

Hi,

I have a problem: I have one PC HP with Windows Home Premium (SP1) and Norton 360 version 2.5.

When you do a scan with Norton Support Online, the media identified in a Remote Procedure Call (RPC). In the chat of Symantec told me that the problem was in Windows, but the way I see the service is ok (it is started).

What can I do? What has this problem?

Michel

Re: Norton 360 V2 - Fault RPC Vista SP1

TomV — Tue, 17 Mar 2009 13:32:17 GMT

Can you try upgrading your product to Norton 360 v3?

http://www.symantec.com/home_homeoffice/support/special/upgrade2007/vista/migration_start.jsp?site=nuc

Please choose Norton 360 v3 from this update center options and you can upgrade the product for free.

Thanks!

TomV

Norton Forums Moderator

Symantec Corporation

Re: Norton 360 V2 - Fault RPC Vista SP1

Mcampos — Wed, 18 Mar 2009 01:01:31 GMT

Hi TomV,

I installed the Norton v3 in my computer.

But to make the verification of software through online support, the media reported that the RPC remains disabled. I checked the Windows Services and then indicates that the RPC was started normally.

On my PC, I have the Media Center and I saw, if the RPC does not work, I could not watch any TV channel ( service of reception the Media Center), something that is not happening.

And now? Who is working correctly?

Sorry for my English, if not perfect .... I´m from Brazil....

Re: Norton 360 V2 - Fault RPC Vista SP1

TomV — Thu, 19 Mar 2009 19:01:27 GMT

Hi Mcampos,

Can you uninstall N360 once and see if the problem still exists? That way we will be able to narrow down the root cause of your problem. Also, if possible, can you give us more information about the problem?

What program are you using?

What exactly is the error message that you receive?

Thanks,

TomV

Norton Forums Moderator

Symantec Corporation

Re: Norton 360 V2 - Fault RPC Vista SP1

Mcampos — Thu, 19 Mar 2009 22:08:40 GMT

Hi TomV,
I will try to explain the problem: I have the N360 Norton, now in Version 3. In the software I have the tool of online support software, for online verification of Norton, a check if Norton is not a problem (via the Support button Help & Support \ Support). After it makes the verification, the support of the following failure: "RPC Off, corrections made, please restart your pc". I restart and online support open again, makes the verification and the following message "RPC Off, please contact Support." I checked with Microsoft and I spent some instructions for the verification of the RPC. In windows, make sure the screen RPC service had opened, the windows shows that the RPC was started. (My pc is a HP which has Windows Vista Home Premium, with SP1).

You have some knowledge of history to this identified? I do not know this, but can be any value from record wrong?

Thank you for your attention,

Re: Norton 360 V2 - Fault RPC Vista SP1

erik_carlstrom — Thu, 26 Mar 2009 19:20:38 GMT

If you go to the services management console (service.msc from the run line or via the search box), what is the State and Startup Type for RPC? By the way, there are two items that will be listed in your services. Remote Procedure Call (RPC) and Remote Procedure Call (RPC) Locator. We're interested in only checking the first.

Message Edited by erik_carlstrom on 03-26-2009 12:20 PM

Re: Norton 360 V2 - Fault RPC Vista SP1

Mcampos — Fri, 27 Mar 2009 00:00:06 GMT

Hi Eric,

follows the state of both services:

Remote Procedure Call (RPC) - startup type= automatic; status = started;

Remote Procedure Call Locator - startup type = manual; status = no started.

Re: Norton 360 V2 - Fault RPC Vista SP1

erik_carlstrom — Mon, 30 Mar 2009 16:52:21 GMT

That's the correct startup type and state. It would help if you clarified what you mean by "Norton Online Support." Is this One Click Support or is it a site that you navigate to?

Re: Norton 360 V2 - Fault RPC Vista SP1

Mcampos — Mon, 30 Mar 2009 22:55:39 GMT

Hi Eric,

the " Norton Support Online" is the "Click Support" of Norton.

Michel

Re: Norton 360 V2 - Fault RPC Vista SP1

erik_carlstrom — Thu, 02 Apr 2009 22:24:51 GMT

Is the product and OS both Brazillian Portuguese? To confirm, you see this every time you go through One Click Support?

Re: Norton 360 V2 - Fault RPC Vista SP1

Mcampos — Thu, 02 Apr 2009 22:46:08 GMT

Hi Eric,

yeah, my Norton and OS are Brazilian Portuguese..

Michel

Re: Norton 360 V2 - Fault RPC Vista SP1

erik_carlstrom — Thu, 02 Apr 2009 22:49:08 GMT

And this happens every time you run One Click Support? What version if IE do you have installed?

Re: Norton 360 V2 - Fault RPC Vista SP1

Mcampos — Thu, 02 Apr 2009 23:12:23 GMT

Yeah, the problem happens every time...

Actually, I use the IE nr.8, but the problem case with IE nr.7 too.

Michel

Re: Norton 360 V2 - Fault RPC Vista SP1

erik_carlstrom — Thu, 02 Apr 2009 23:29:24 GMT

Thanks Michel. I'm having some people take a look.

Re: Norton 360 V2 - Fault RPC Vista SP1

Mcampos — Wed, 20 May 2009 23:04:07 GMT

Hi Eric,

any news on this problem?

Michel

Re: Norton 360 V2 - Fault RPC Vista SP1

erik_carlstrom — Tue, 26 May 2009 22:37:28 GMT

Unfortunately not yet. We're closer, but haven't identified everything yet. Keep in mind that even though this is being detected your product is still functioning.